Warranty information

1. The table above sets out the applicable warranty period commencing from the date of purchase for the Product (hereinafter defined) under normal use Only. During the said applicable warranty period, LG Electronics Singapore Pte Ltd (“hereinafter referred to as We, Us and Our”) will furnish without charge, labour and/or replacement parts (or pay for same) necessary to repair or replace the product specified under the warranty card (“Product”) due to defects in the material or manufacturing faults subject to the terms and conditions hereunder.
2. THIS LIMITED LOCAL WARRANTY (“this warranty”) DOES NOT COVER MINOR IMPERFECTIONS IN PRODUCTS THAT MEET DESIGN SPECIFICATIONS OR IMPERFECTIONS THAT DO NOT MATERIALLY ALTER FUNCTIONALITY. WE MAKE NO SATISFACTION GUARANTEES, PERFORMANCE GUARANTEES, RISK FREE GUARANTEES, ERROR FREE GUARANTEES. ANY EXPRESS OR IMPLIED WARRANTIES INCLUDING BUT NOT LIMITED TO FITNESS FOR A PARTICULAR PURPOSE, PERFORMANCE, USE OR MERCHANTABILITY. WHETHER BY STATUTE, COMMON LAW OR OTHERWISE ARE EXCLUDED TO THE MAXIMUM EXTENT PERMISSIBLE BY APPLICABLE LAWS.
3. TIME FOR SERVICE. Service will be available during our operation hours.
4. PLACE OF SERVICE. Service will be provided on-site or at the location of Our Customer Service Center depending on the type of warranty covering the Product:Warranty type

   Onsite/Replace/products outside warranty coverage

   Cost of transport and other miscellaneous expensesCosts to transport the Product to our customer service center for service will not be borne by Us unless otherwise required by law. If We are obliged under law to provide on-site service to You or due to health and safety, environmental and/or technical requirements, certain repairs cannot be completed in Your residence; reasonable costs to transport and/or ship the Product for service will be paid by Us. Insurances, handling fees, applicable taxes and/or other incidental charges shall be borne by You.

5. Product warranty may vary from country to country. This warranty is only applicable to products purchased from Our authorized dealers and retailers in Singapore. The Product when covered under this warranty shall include only its original configuration, design or specifications. The warranty will be rendered void if the Product has been improperly modified, adjusted or tampered. Unless otherwise provided herein, coverage does not and will not apply to any consumables, non-functional parts, accessories that are used in conjunction with or to enhance the performance of the covered Product.
6. To be eligible for the warranty coverage, (i) You shall have to register the Product by following the instructions provided to You from Us within fifteen (15) days of date of purchase; and/or (ii) show valid proof of purchase as and when required. Please note that products which are not registered in accordance with the terms and conditions herein, without valid proof of purchase and/or with proof of purchase that has been altered or illegible, shall be deemed to be outside the cover of this warranty.
7. If there are any missing part(s), faults and/or defects which do not conform to the sales contract, invoice or packaging ("Defects") which can reasonably be discovered through visual inspections on the date of purchase or immediately thereafter must be reported within seven (7) days of date of purchase, failing which, no Defects will be deemed to be present at the time of purchase. Claims relating to such Defects must be supported in writing by; or processed through, the authorized distributor or retailer where You have purchased the Product.
8. We reserve the right to impose charges for services on the Product which are outside the cover of the warranty. We also reserve the right to decline to provide service where the Product is obsolete, no longer deemed serviceable or replaceable for any reason. Products after servicing or inspections must be collected within three (3) months from the date of notification. We may dispose of the Product which remains uncollected after three (3) months, without notice to You, in any way We deem fit and We may also claim any damages from You including any costs for the storage of the Product. We reserve the right of lien for unpaid charges.
9. Time shall not be of the essence as Our services can be inadvertently affected by factors outside Our control. We shall not be liable for any losses or damages howsoever arising out of delays, loss of use, etc, nevertheless, We shall make reasonable efforts to inform You in the event where the service may exceed one (1) month of date of service request.
10. If the Product or a unit, consumables, part or subassembly requires repair, We may, at Our option and discretion, repair, replace or exchange it with an equivalent product, unit, consumables, part or subassembly that is new or refurbished. We will retain the replaced part or product that is exchanged during service as Our property, and the replacement part or product will become Your property. Repaired, replaced or exchanged part or product will continue to be under warranty for the remaining Product warranty period but for a period of not less than thirty (30) days.
11. If service is required, You agree to make the Product reasonably accessible to Us. products not reasonably accessible or cannot be safely accessed will be deemed to be outside the cover of this warranty.
12. This warranty is good only to the person named as the owner of the Product in the warranty card and is not assignable and/or transferable.
13. We shall reserve the right to vary the coverage or refuse to cover products which in Our records indicate are “End-of-Line” or “Clearance”.
14. We shall reserve the right to vary, modify or change the terms and conditions herein due to change(s) in availability of services, products and/or spare parts or for the purposes of complying with applicable policies, rules, regulations and law, with or without notice.
15. LIMITATIONS OF COVERAGE - This warranty Does Not Cover:
    • (i) Any Product purchased outside mainland Singapore.
    • (ii) Damage, fault or failure due to alteration or repairs made by anyone other than Us, or the use of supplies and accessories other than those manufactured by Us.
    • (iii) Damage, fault or failure due to causes beyond Our control including, but not limited to, repairs necessary due to operator negligence, improper installation, damage caused by spillage of foods/liquids, wrong usage of electrical supply and voltage, abnormal voltage, excessive heat, dust, corrosive surroundings, chemical reaction, failure to maintain the Product, failure to operate or use the Product according to instructions, accident, mishandling, misuse, tampering, vandalism, theft, fire, lightning, flood, wind, freezing, power failure, static, normal wear and tear, pests, vermin, foreign matter entering the Product, inadequate or excess power supply, unusual atmospheric conditions, or acts of war or acts of God.
    • (iv) Damage, fault or failure resulting from software, virus(es), electrical wiring and connections, user facilitated minor adjustments and settings, external antenna or local reception problems, structural problems of Your premises, inaccessible products or parts, negligence, misuse, tampering or abuse, whether wilful or not.
    • (v) Damage, fault or failure due to improper transportation, inappropriate storage conditions or materials, improper ventilation, reconfiguration of the Product, movement of the Product.
    • (vi) Damage, fault or failure due to or arising out of, transit or delivery, packing, unpacking, assembly, installation, routine maintenance, dismantle, relocation or removal.
    • (vii) Non failure problems that do not require parts and intermittent issues, including without limitations, reception and/or incompatibility issues, demonstration, training, reminders, adjustments, set-up, installations, battery change, replenishing of consumables, short circuit, routine maintenance and servicing, periodic checkups, cleaning, checking of improper operation or incorrect use. We will not pay for adjustments or repairs required because of conditions at Your location or specific to You.
    • (viii) Products where the serial number is removed, defaced or made illegible, parallel imported sets, products purchased overseas or from non-authorised dealers or retailers, second hand sets, products sold "AS IS", "REFURBISHED" or bearing similar notations.
    • (ix) Cosmetic defects, reduced or impaired functionality, reduced lifespan or limitations of products which, in Our records indicate, are second hand, "Used", "Refurbished", "Open Set" or "Display Sets".
    • (x) Any utilization of Product that is inconsistent with either the design of the Product or the way the manufacturer intended the Product to be used. Any installation and/or modifications that prevents normal service. Any and all cases in which a reasonable manufacturer of such a product would not honour the warranty of the Product.
    • (xi) Normal wear and tear and cosmetic damage such as, but not limited to corrosion, scratches, dents, rust, stains. Non-functional parts such as, but not limited to, plastics and finishes. Expendable or lost items, such as, but not limited to cables, ear buds or head phones.
    • (xii) Consumables. Consumables are defined as any part or component of an expendable nature and/or any item that is designed to be consumed (wear out) during the life of the Product, regardless if it is consumer replaceable or not and whether such consumables originate from Us or not. CONSUMABLE ITEMS INCLUDE WITHOUT LIMITATION, REPLACEMENT PARTS, GAS REFILLS, REFRIGERANT AND OTHER MISCELLANEOUS MATERIALS FOR THE PRODUCT, INSTALLATION MATERIALS, WHICH INCLUDE WITHOUT LIMITATION, INLET/OUTLET HOSES, INSULATION MATERIALS, COPPER PIPING, PVC PIPING AND ELECTRICAL WIRING.
    • (xiii) Consequential losses and/or damages as a result of malfunctioning of, damage to, failure of an operating part of the covered Product, or damages, fault or failure as a result of any repairs or replacements under this warranty. Damages, fault or failure caused by delays in rendering of Our services or loss of use during servicing or otherwise awaiting parts are not covered. You are responsible for creating backups of all Your data and software on a regular basis.
    • (xiv) Damages, fault, failure, imperfections, caused by abuse, tampering, illegal use, negligence, prolonged use or operation.
    • (xv) Products that are leased, rented, used exceeding normal limits, used continuously and/or subject to abuse, unreasonable, abnormal or extreme operations.
    • (xvi) Warranty card is altered, defaced or erased in any manner whatsoever.(xvii) Damage or defects caused by use of or in connection with accessories, software and/ or services not manufactured, supplied or authorized by LG.(xviii) Products that are leased, rented, used exceeding normal limits, used continuously and/or subject to abuse, unreasonable, abnormal or extreme operations.(xix) Warranty card is altered, defaced or erased in any manner whatsoever.
    We reserve the rights to charge You for any reasonable and applicable costs and expenses (at prevailing rates) relating to or arising out of the repair or replacement under these excluded circumstances.
16. TO THE MAXIMUM EXTENT PERMISSIBLE UNDER APPLICABLE LAWS, WE (INCLUDING OUR AFFILIATES, OUR AGENTS AND CONTRACTORS) WILL NOT UNDER ANY CIRCUMSTANCES OR UNDER LEGAL THEORY (WHETHER BASED IN CONTRACT, TORT, OR OTHERWISE) BE LIABLE FOR ANY INDIRECT, INCIDENTAL OR CONSEQUENTIAL LOSSES AND/OR DAMAGES, INCLUDING WITHOUT LIMITATION, PROPERTY DAMAGE, LOST TIME, LOSS OF USE, LOSS OF DATA, DELAYS IN SERVICING OR THE INABILITY TO RENDER SERVICE ON ANY COVERED PRODUCT.
17. The defective products or parts thereof covered under this warranty shall be repaired or replaced (with comparable and/or refurbished equipment or parts) as determined by us in our sole discretion free of charge. Save for personal injury and death caused by our own negligence and to the maximum extent permitted by applicable laws, the remedies in this warranty are your sole and exclusive remedies and our liability, howsoever arising out of, relating to or in connection with this warranty, shall not under any circumstances exceed the Product purchase price.
18. None of Our employees, distributors, dealers, retailers, contractors, agents has the authority to vary, modify or amend any of the terms and conditions of this warranty.
19. Our decisions regarding all matters concerning this warranty shall be final and binding.
20. This warranty is governed under Singapore law and does not affect Your statutory rights as a consumer in any way.

1. The table above sets out the applicable warranty period commencing from the date of purchase, delivery or installation, whichever later, for each relevant Product model (hereinafter defined) under the categories of normal household use Only and commercial use Only. During the said applicable warranty period, LG Electronics Singapore Pte Ltd ("hereinafter referred to as We, Us and Our") will furnish without charge labour, transport, and/or replacement units (or pay for same) necessary to repair or replace the product specified under the warranty card ("Product") due to defects in the material or manufacturing faults subject to the terms and conditions hereunder.
2. For avoidance of doubt, this warranty does not cover installation works or structural modifications to Your premises which include without limitation (i) hacking of walls; and (ii) modification to the ceiling.
3. THIS LIMITED LOCAL WARRANTY ("this warranty") DOEES NOT COVER MINOR IMPERFECTIONS IN PRODUCTS THAT MEET DESIGN SPECIFICATIONS OR IMPERFECTIONS THAT DO NOT MATERIALLY ALTER FUNCTIONALITY. WE MAKE NO SATISFACTION GUARANTEES, PERFORMANCE GUARANTEES, RISK FREE GUARANTEES, ERROR FREE GUARANTEES. ANY EXPRESS OR IMPLIED WARRANTIES INCLUDING BUT NOT LIMITED TO FITNESS FOR A PARTICULAR PURPOSE, PERFORMANCE, USE OR MERCHANTABILITY. WHETHER BY STATUTE, COMMON LAW OR OTHERWISE ARE EXCLUDED TO THE MAXIMUM EXTENT PERMISSIBLE BY APPLICABLE LAWS.
4. TIME FOR SERVICE. Service will be available during our operation hours.
5. PLACE OF SERVICE. Service will be provided on-site at the Product Installation Location specified under the warranty card or otherwise depending on the type of warranty covering the Product:Warranty type

   On-site

   Cost of transport and other miscellaneous expensesReasonable transport costs related to the servicing of the Product, subject to the terms and conditions of this warranty, shall be borne entirely by Us.

   Carry-in

   Cost of transport and other miscellaneous expensesCosts to transport the Product within Singapore to our Customer Service Center for service will not be borne by Us unless otherwise required by law.

   Replace/products outside warranty coverage

   Cost of transport and other miscellaneous expensesCosts to transport the Product to our customer service center for service will not borne by Us unless otherwise required by law. If We are obliged under law to provide on-site service to You or due to health and safety, environmental and/or technical requirements, certain repairs cannot be completed in Your residence, reasonable costs to transport and/or ship the Product for service will be paid by Us. Insurances, handling fees, applicable taxes and/or other incidental charges shall be borne by You.

6. Product warranty may vary from country to country. This warranty is only applicable to products purchased from Our authorized dealers and retailers in Singapore. The Product when covered under this warranty shall include only its original configuration, design or specifications. Unless otherwise provided herein, coverage does not and will not apply to any consumables, non-functional parts, accessories that are used in conjunction with or to enhance the performance of the covered Product.
7. To be eligible for the warranty coverage, (i) You shall have to register the Product by following the instructions provided to You from Us within fifteen (15) days of date of purchase; and/or (ii) show valid proof of purchase as and when required. Please note that products which are not registered in accordance with the terms and conditions herein, without valid proof of purchase and/or with proof of purchase that has been altered or illegible, shall be deemed to be outside the cover of this warranty.
8. If there are any missing part(s), faults and/or defects which do not conform to the sales contract, invoice or packaging ("Defects") which can reasonably be discovered through visual inspections on the date of purchase or immediately thereafter must be reported within seven (7) days of date of purchase, failing which, no Defects will be deemed to be present at the time of purchase. Claims relating to such Defects must be supported in writing by; or processed through, the authorised dealer or retailer where You have purchased the Product.
9. We reserve the right to impose charges for services on the Product which are outside the cover of the warranty. We also reserve the right to decline to provide service where the Product is obsolete, no longer deemed serviceable or replaceable for any reason. Products after servicing or inspections must be collected within three (3) months from the date of notification. We may dispose of the Product which remains uncollected after three (3) months, without notice to You, in any way We deem fit and We may also claim any damages from You including any costs for the storage of the Product. We reserve the right of lien for unpaid charges.
10. Time shall not be of the essence as Our services can be inadvertently affected by factors outside Our control. We shall not be liable for any losses or damages howsoever arising out of delays, loss of use, etc, nevertheless, We shall make reasonable efforts to inform You in the event where the service may exceed one (1) month of date of service request.
11. If the Product or a unit, consumables, part or subassembly requires repair, We may, at Our option and discretion, repair, replace or exchange it with an equivalent product, unit, consumable, part or subassembly that is new or refurbished. We will retain the replaced part or product that is exchanged during service as Our property, and the replacement part or product will become Your property. Repaired, replaced or exchanged part or product will continue to be under warranty for the remaining Product warranty period but for a period of not less than thirty (30) days.
12. If service is required, You agree to make the Product reasonably accessible to Us. products not reasonably accessible or cannot be safely accessed will be deemed to be outside the cover of this warranty.
13. This warranty is good only to the person named as owner of the Product in the warranty card and the Product whose serial and/or model number corresponds with the Product Installation Location specified under the warranty card and is not assignable and/or transferable.
14. We shall reserve the right to vary the coverage or refuse to cover products which in Our records indicate are "End-of-Line" or "Clearance".
15. We shall reserve the right to vary, modify or change the terms and conditions herein due to change(s) in availability of services, products and/or spare parts or for the purposes of complying with applicable policies, rules, regulations and law, with or without notice.
16. LIMITATIONS OF COVERAGE - This warranty Does Not Cover:
    • (i) Any Product purchased outside Singapore.
    • (ii) Damage, fault or failure due to alteration or repairs made by anyone other than Us, or the use of supplies and accessories other than those manufactured by Us.
    • (iii) Damage, fault or failure due to causes beyond Our control including, but not limited to, repairs necessary due to operator negligence, improper installation, damage caused by spillage or foods/liquids, wrong usage of electrical supply and voltage, abnormal voltage, excessive heat, dust, corrosive surroundings, chemical reaction, failure to maintain the Product, failure to operate or use the Product according to instructions, accident, mishandling, misuse, tampering, vandalism, theft, fire, lightning, flood, wind, freezing, power failure, static, normal wear and tear, pests, vermin, foreign matter entering the Product, inadequate or excess power supply, unusual atmospheric conditions, or acts of war or acts of God.
    • (iv) Damage, fault or failure resulting from software, virus(es), electrical wiring and connections, user facilitated minor adjustments and settings, structural problems of Your premises, inaccessible products or parts, negligence, misuse, tampering or abuse, whether wilful or not.
    • (v) Damage, fault or failure due to improper transportation, inappropriate storage conditions or materials, improper ventilation, reconfiguration of the Product, movement of the Product.
    • (vi) Damage, fault or failure due to or arising out of, transit or delivery, packing, unpacking, assembly, installation, routine maintenance, dismantle, relocation or removal.
    • (vii) Non failure problems that do not require parts and intermittent issues, including without limitation, reception and/or incompatibility issues, demonstration, training, reminders, adjustments, set-up, installations, battery change, replenishing of consumables, short circuit, routine maintenance and servicing, periodic checkups, cleaning, checking of improper operation or incorrect use. We will not pay for adjustments or repairs required because of conditions at Your location or specific to You.
    • (viii) Products where the serial number is removed, defaced or made illegible, parallel imported sets, products purchased overseas or from non-authorised dealers or retailers, second hand sets, products sold "AS IS", "REFURBISHED" or bearing similar notations.
    • (ix) Cosmetic defects, reduced or impaired functionality, reduced lifespan or limitations of products which, in Our records indicate, are second hand, "Used", "Refurbished", "Open Set" or "Display Sets".
    • (x) Any utilization of Product that is inconsistent with either the design of the Product or the way the manufacturer intended the Product to be used. Any installation and/or modifications that prevents normal service. Any and all cases in which a reasonable manufacturer of such a product would not honor the warranty of the Product.
    • (xi) Normal wear and tear and cosmetic damage such as, but not limited to corrosion, scratches, dents, rust, stains. Non-functional parts such as, but not limited to, plastics and finishes. Expendable or lost items, such as, but not limited to cables, ear buds or head phones.
    • (xii) Consumables. Consumables are defined as any part or component of an expendable nature and/or any item that is designed to be consumed (wear out) during the life of the Product, regardless if it is consumer replaceable or not and whether such consumables originate from Us or not. Consumable items INCLUDE WITHOUT LIMITATION, REPLACEMENT PARTS, GAS REFILLS, REFRIGERANT AND OTHER MISCELLANEOUS MATERIALS FOR THE PRODUCTS. INSTALLATION MATERIALS, WHICH INCLUDE WITHOUT LIMITATION, INLET/OUTLET HOSES, INSULATION MATERIALS, COPPER PIPING, PVC PIPING AND ELECTRICAL WIRING.
    • (xiii) Consequential losses and/or damages as a result of malfunctioning of, damage to, failure of an operating part of the covered Product, or damages, fault or failure as a result of any repairs or replacements under this warranty. Damages, fault or failure caused by delays in rendering of Our services or loss of use during servicing or otherwise awaiting parts are not covered. You are responsible for creating backups of all Your data and software on a regular basis.
    • (xiv) Damages, fault, failure, imperfections, caused by abuse, tampering, illegal use, negligence, prolonged use or operation.
    • (xv) Products that are leased, rented, used exceeding normal limits, used continuously and/or subject to abuse, unreasonable, abnormal or extreme operations.
    • (xvi) Warranty card is altered, defaced or erased in any manner whatsoever.
17. We reserve the rights to charge You for any reasonable and applicable costs and expenses (at prevailing rates) relating to or arising out of the repair or replacement under these excluded circumstances.
18. Product warranty may vary from country to country. This limited warranty is only applicable to products purchased from Our authorized dealers and retailers in Singapore. Servicing is available only on mainland Singapore, Singapore islands or territories connected to mainland Singapore and accessible through roads but exclude other Singapore islands or territories. The Product when covered under this limited manufacturer warranty shall include only its original configuration, design or specifications. Unless otherwise provided herein, coverage does not and will not apply to any consumable items, non-functional parts, accessories that are used in conjunction with or to enhance the performance of the covered Product.
19. TO THE MAXIMUM EXTENT PERMISSIBLE UNDER APPLICABLE LAWS, WE (INCLUDING OUR AFFILIATES, OUR AGENTS AND CONTRACTORS) WILL NOT UNDER ANY CIRCUMSTANCES OR UNDER LEGAL THEORY (WHETHER BASED IN CONTRACT, TORT, OR OTHERWISE) BE LIABLE FOR ANY INDIRECT, INCIDENTAL OR CONSEQUENTIAL LOSSES AND/OR DAMAGES, INCLUDING WITHOUT LIMITATION, PROPERTY DAMAGE, LOST TIME, LOSS OF USE, LOSS OF DATA, DELAYS IN SERVICING OR THE INABILITY TO RENDER SERVICE ON ANY COVERED PRODUCT.
20. The defective Products or parts thereof covered under this warranty shall be repaired or replaced (with comparable and/or refurbished equipment or parts) as determined by us in our sole discretion free of charge. Save for personal injury and death caused by our own negligence and to the maximum extent permitted by applicable laws, the remedies in this warranty are your sole and exclusive remedies and our liability, howsoever arising out of, relating to or in connection with this warranty, shall not under any circumstances exceed the Product purchase price.
21. None of Our employees, distributors, dealers, retailers, contractors, agents has the authority to vary, modify or amend any of the terms and conditions of this warranty.
22. Our decisions regarding all matters concerning this warranty shall be final and binding.
23. This warranty is governed under Singapore laws and does not affect Your statutory rights as a consumer in any way.

Promotions Terms & Conditions

• This Promotion is open to residents of Singapore (“Customer(s)”).

• By participating in this Promotion, each Customer warrants and agrees to be bound by these Terms and Conditions. For Customer who have not yet attained 18 years old (as of 01 July 2023), such Customer’s parent/guardian warrants and agrees that the Customer including his/her parent/guardian shall be irrevocably bound by these Terms and Conditions. All rules and regulations and instructions issued by LG Electronics Singapore Pte. Ltd: (”LG”) from time to time will be deemed incorporated in these Terms and Conditions (“T&Cs”).

• Promotion is only valid for Customers who purchased the selected LG Air Conditioner products (namely, Artcool Multi Split Inverter Air Conditioner, BTU Multi Split Inverter Outdoor Unit_R32), from participating authorised LG dealers or resellers during the Promotion period.

• Promotion does not apply to display set, trade, corporate or bulk purchases. For the avoidance of doubt, a “bulk purchase” shall mean 3 or more purchases of the same product model.

• The Promotion is only valid within the promotion period (07 July 2023 to 31 December 2023).

• Any other discounts, promotions, or privileges are not included.

• Projects sales are not included, as this Promotion shall only be applicable to residential installation.

• 4 years warranty period for air conditioner’s part only is granted in addition to the normal warranty period specified in Warranty Information | LG SG

• LG reserves the right to amend these terms and conditions without prior notice. Information contained herein is correct at time of printing or publishing. Please check in-store or the LG website for the most up-to-date information.

• By participating in the Promotion, each Customer consents to LG’s collection, use, processing and disclosure (including to overseas third parties) of his/her personal data for the purposes of LG organizing, conducting, managing and administering this Survey, in accordance with these Terms and Conditions and LG Privacy Policy (http://www.lg.com/sg/privacy). Each Customer further consents to LG’s use of his/her personal data for other marketing and promotional activities which may be organized by LG from time to time and in accordance with LG Privacy Policy.

• Each Customer represents and warrants that in respect of any personal data provided by him/her to LG is true and accurate.

• These T&Cs are governed by law of Republic of Singapore and their interpretation and application will be subject to the exclusive jurisdiction of the courts of Republic of Singapore.

Qualifying Products

The products or models qualifying for this Promotion (“Qualifying Products”) are as follows:

• AMNC09GDJR0
• AMNC12GDJR0
• AMNC18GDKR0
• AMNC24GDKR0
• Z3UQ18GFA0
• Z3UQ26GFA0
• Z4UQ28GFA0

Participating Retailers

The retailers participating in this Promotion (“Participating Retailers”) are as follows:

• Audio House Marketing Pte Ltd
• Best Denki Pte Ltd
• Courts (Singapore) Pte Ltd
• Gain City Best-Electric Pte Ltd
• Mega Discount Store Pte Ltd
• Parisilk Electronics & Computers Pte Ltd
• Pertama Merchandising Pte Ltd (Harvey Norman)

1. The table above sets out the applicable warranty period commencing from the date of purchase for the Product (hereinafter defined) under normal use Only. During the said applicable warranty period, LG Electronics Singapore Pte Ltd ("hereinafter referred to as We, Us and Our") will furnish without charge, labour and/or replacement parts (or pay for same) necessary to repair or replace the product specified under the warranty card ("Product") due to defects in the material or manufacturing faults subject to the terms and conditions hereunder.
2. THIS LIMITED LOCAL WARRANTY ("this warranty") DOES NOT COVER MINOR IMPERFECTIONS IN PRODUCTS THAT MEET DESIGN SPECIFICATIONS OR IMPERFECTIONS THAT DO NOT MATERIALLY ALTER FUNCTIONALITY. WE MAKE NO SATISFACTION GUARANTEES, PERFORMANCE GUARANTEES, RISK FREE GUARANTEES, ERROR FREE GUARANTEES. ANY EXPRESS OR IMPLIED WARRANTIES INCLUDING BUT NOT LIMITED TO FITNESS FOR A PARTICULAR PURPOSE, PERFORMANCE, USE OR MERCHANTABILITY. WHETHER BY STATUTE, COMMON LAW OR OTHERWISE ARE EXCLUDED TO THE MAXIMUM EXTENT PERMISSIBLE BY APPLICABLE LAWS.
3. TIME FOR SERVICE. Service will be available during our operation hours.
4. PLACE OF SERVICE. Service will be provided on-site or at the location of our customer service center depending on the type of warranty covering the Product:Warranty type

   Carry-in/Replace/products outside warranty coverage

   Cost of transport and other miscellaneous expensesCosts to transport the Product to our customer service center for service will not be borne by Us unless otherwise required by law. If We are obliged under law to provide on-site service to You or due to health and safety, environmental and/or technical requirements, certain repairs cannot be completed in Your residence, reasonable costs to transport and/or ship the Product for service will be paid by Us. Insurances, handling fees, applicable taxes and/or other incidental charges shall be borne by You.

5. Product warranty may vary from country to country. This warranty is only applicable to products purchased from Our authorized dealers and retailers in Singapore. The Product when covered under this warranty shall include only its original configuration, design or specifications. The warranty will be rendered void if the Product has been improperly modified, adjusted or tampered. Unless otherwise provided herein, coverage does not and will not apply to any consumables, non-functional parts, accessories that are used in conjunction with or to enhance the performance of the covered Product.
6. To be eligible for the warranty coverage, (i) You shall have to register the Product by following the instructions provided to You from Us within fifteen (15) days of date of purchase; and/or (ii) show valid proof of purchase as and when required. Please note that products which are not registered in accordance with the terms and conditions herein, without valid proof of purchase and/or with proof of purchase that has been altered or illegible, shall be deemed to be outside the cover of this warranty.
7. If there are any missing part(s), faults and/or defects which do not conform to the sales contract, invoice or packaging ("Defects") which can reasonably be discovered through visual inspections on the date of purchase or immediately thereafter must be reported within seven (7) days of date of purchase, failing which, no Defects will be deemed to be present at the time of purchase. Claims relating to such Defects must be supported in writing by; or processed through, the authorised distributor or retailer where You have purchased the Product.
8. We reserve the right to impose charges for services on the Product which are outside the cover of the warranty. We also reserve the right to decline to provide service where the Product is obsolete, no longer deemed serviceable or replaceable for any reason. Products after servicing or inspections must be collected within three (3) months from the date of notification. We may dispose of the Product which remains uncollected after three (3) months, without notice to You, in any way We deem fit and We may also claim any damages from You including any costs for the storage of the Product. We reserve the right of lien for unpaid charges.
9. Time shall not be of the essence as Our services can be inadvertently affected by factors outside Our control. We shall not be liable for any losses or damages howsoever arising out of delays, loss of use, etc, nevertheless, We shall make reasonable efforts to inform You in the event where the service may exceed one (1) month of date of service request.
10. If the Product or a unit, consumables, part or subassembly requires repair, We may, at Our option and discretion, repair, replace or exchange it with an equivalent product, unit, consumables, part or subassembly that is new or refurbished. We will retain the replaced part or product that is exchanged during service as Our property, and the replacement part or product will become Your property. Repaired, replaced or exchanged part or product will continue to be under warranty for the remaining Product warranty period but for a period of not less than thirty (30) days.
11. If service is required, You agree to make the Product reasonably accessible to Us. products not reasonably accessible or cannot be safely accessed will be deemed to be outside the cover of this warranty.
12. This warranty is good only to the person named as the owner of the Product in the warranty card and is not assignable and/or transferable.
13. We shall reserve the right to vary the coverage or refuse to cover products which in Our records indicate are "End-of-Line" or "Clearance".
14. We shall reserve the right to vary, modify or change the terms and conditions herein due to change(s) in availability of services, products and/or spare parts or for the purposes of complying with applicable policies, rules, regulations and law, with or without notice.
15. LIMITATIONS OF COVERAGE - This warranty Does Not Cover:
    • (i) Any Product purchased outside Singapore.
    • (ii) Damage, fault or failure due to alteration or repairs made by anyone other than Us, or the use of supplies and accessories other than those manufactured by Us.
    • (iii) Damage, fault or failure due to causes beyond Our control including, but not limited to, repairs necessary due to operator negligence, improper installation, damage caused by spillage of foods/liquids, wrong usage of electrical supply and voltage, abnormal voltage, excessive heat, dust, corrosive surroundings, chemical reaction, failure to maintain the Product, failure to operate or use the Product according to instructions, accident, mishandling, misuse, tampering, vandalism, theft, fire, lightning, flood, wind, freezing, power failure, static, normal wear and tear, pests, vermin, foreign matter entering the Product, inadequate or excess power supply, unusual atmospheric conditions, or acts of war or acts of God.
    • (iv) Damage, fault or failure resulting from third party software, electrical wiring and connections, user facilitated minor adjustments and settings, structural problems of Your premises, inaccessible products or parts, negligence, misuse, tampering or abuse, whether wilful or not.
    • (v) Damage, fault or failure due to improper transportation, inappropriate storage conditions or materials, improper ventilation, reconfiguration of the Product, movement of the Product.
    • (vi) Damage, fault or failure due to or arising out of, transit or delivery, packing, unpacking, assembly, installation, routine maintenance, dismantle, relocation or removal.
    • (vii) Non failure problems that do not require parts and intermittent issues, including without limitation, reception and/or incompatibility issues, demonstration, training, reminders, adjustments, set-up, installations, battery change, replenishing of consumables, short circuit, routine maintenance and servicing, periodic checkups, cleaning, checking of improper operation or incorrect use. We will not pay for adjustments or repairs required because of conditions at Your location or specific to You.
    • (viii) Products where the serial number is removed, defaced or made illegible, parallel imported sets, products purchased overseas or from non-authorised dealers or retailers, second hand sets, products sold "AS IS", "REFURBISHED" or bearing similar notations.
    • (ix) Cosmetic defects, reduced or impaired functionality, reduced lifespan or limitations of products which, in Our records indicate, are second hand, "Used", "Refurbished", "Open Set" or "Display Sets".
    • (x) Any utilization of Product that is inconsistent with either the design of the Product or the way the manufacturer intended the Product to be used. Any installation and/or modifications that prevents normal service. Any and all cases in which a reasonable manufacturer of such a product would not honour the warranty of the Product.
    • (xi) Normal wear and tear and cosmetic damage such as, but not limited to corrosion, cracks, scratches, dents, rust and stains. Non-functional parts such as, but not limited to, plastics and finishes. Expendable or lost items, such as, but not limited to USB cables and charging adapter.
    • (xii) Consumables. Consumables are defined as any part or component of an expendable nature and/or any item that is designed to be consumed (wear out) during the life of the Product, regardless if it is consumer replaceable or not and whether such consumables originate from Us or not.
    • (xiii) Consequential losses and/or damages as a result of malfunctioning of, damage to, failure of an operating part of the covered Product, or damages, fault or failure as a result of any repairs or replacements under this warranty. Damages, fault or failure caused by delays in rendering of Our services or loss of use during servicing or otherwise awaiting parts are not covered.
    • (xiv) Damages, fault, failure, imperfections, caused by abuse, tampering, illegal use, negligence, prolonged use or operation.
    • (xv) Products that are leased, rented, used exceeding normal limits, used continuously and/or subject to abuse, unreasonable, abnormal or extreme operations.
    • (xvi) Warranty card is altered, defaced or erased in any manner whatsoever.
    We reserve the rights to charge You for any reasonable and applicable costs and expenses (at prevailing rates) relating to or arising out of the repair or replacement under these excluded circumstances.
16. TO THE MAXIMUM EXTENT PERMISSIBLE UNDER APPLICABLE LAWS, WE (INCLUDING OUR AFFILIATES, OUR AGENTS AND CONTRACTORS) WILL NOT UNDER ANY CIRCUMSTANCES OR UNDER LEGAL THEORY (WHETHER BASED IN CONTRACT, TORT, OR OTHERWISE) BE LIABLE FOR ANY INDIRECT, INCIDENTAL OR CONSEQUENTIAL LOSSES AND/OR DAMAGES, INCLUDING WITHOUT LIMITATION, PROPERTY DAMAGE, LOST TIME, LOSS OF USE, DELAYS IN SERVICING OR THE INABILITY TO RENDER SERVICE ON ANY COVERED PRODUCT.
17. The defective products or parts thereof covered under this warranty shall be repaired or replaced (with comparable and/or refurbished equipment or parts) as determined by us in our sole discretion free of charge. Save for personal injury and death caused by our own negligence and to the maximum extent permitted by applicable laws, the remedies in this warranty are your sole and exclusive remedies and our liability, howsoever arising out of, relating to or in connection with this warranty, shall not under any circumstances exceed the Product purchase price.
18. None of Our employees, distributors, dealers, retailers, contractors, agents has the authority to vary, modify or amend any of the terms and conditions of this warranty.
19. Our decisions regarding all matters concerning this warranty shall be final and binding.
20. This warranty is governed under Singapore law and does not affect Your statutory rights as a consumer in any way.