LG Electronics Free OLED TV Power Board Replacement Service
In the process of carrying out a voluntary replacement service in South Korea where a TV power board issue was first reported, LG has continued to investigate the possibility
of certain TV models being affected in other markets. Through these investigations, LG ultimately found that there have been rare cases reported in the European market.
The issue is caused by the performance degradation of a specific component that results in increased current in the TV power board.
This has been classified by the ICSMS (which is under the European Commission) as ‘N-low risk’ – the lowest risk level, with no incidences having been reported to warrant any serious concern
However to improve the long term reliability of your OLED TV the voluntary free of charge power board replacement program has been expanded to Europe.
The list of effected OLED TV models and their production years is detailed below:
Year of production | Models |
2016 | OLED65E6, OLED65G6, OLED77G6 |
2017 | OLED65B7, OLED65C7, OLED65E7, OLED65G7, OLED65W7, OLED77G7, OLED77W7 |
2018 | OLED65G8, OLED65W8, OLED77C8, OLED77W8 |
Up to Sept 2019 | OLED65W9, OLED77B9, OLED77C9, OLED77W9 |
Once you have confirmed you have one of the above OLED TV Models - please proceed to register for an appointment via our Replacement request form by scanning the QR Code or link down below:
There is also a dedicated support line for this service: (+44) 03332343696
https://www.lg.com/uk/support/announcement/GBNTC20201013150690/ isCopied
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