Skip to Content Skip to Accessibility Help
About Cookies on This Site

We use cookies, including cookies from third parties, to enhance your user experience and the effectiveness of our marketing activities. These cookies are performance, analytics and advertising cookies, please see our Privacy and Cookie policy for further information. If you agree to all of our cookies select “Accept all” or select “Cookie Settings” to see which cookies we use and choose which ones you would like to accept.

Cookies Setting
Absolutely Necessary Cookies
These are cookies that are absolutely essential to running a website. This category of cookies cannot be disabled.
Functional Cookies
These cookies are used to provide you with convenient functions, such as product reviews and product video playback, during your web browsing, they also enable interaction with social media accounts.
Social media
Connect with your social channels to share LG Technology with friends for example on Facebook and Twitter.
Analytics Cookies
These cookies allow our website to keep improving functions through website traffic analysis and to suggest personalized content for you.
Advertising Cookies
These cookies enable us to show you ads and other content that we think is most attuned to your interests and digital behavior.

Only LG appliances featuring the logos provide the Smart Diagnosis function. Please check the logos on your products.

Download App for Smart Diagnosis

This application provides Smart Diagnosis for LG Smart products. As well as providing a diagnosis service, it also offers tips & recommendations to maintain your product.
Android Phone

Scan the QR code to go to Google Play.

Go to download
iPhone

Scan the QR code to go to Google Play.

Go to download
Self service solution
Save Money and Time
  • Using this advanced technology will result in you getting an instant answer, which also means there's no need to wait on 
  • the end of the phone for a response - saving you both time and money.
  • No need to call customer services for simple, easily solved problems.
  • Instead, you can use the simple selfdiagnosis feature : 
  • Tag On Diagnosis : Just tag on and diagnose 
  • Audible Diagnosis : Just press, listen, and diagnose

*Please Note : Tag On diagnosis is only provided for Smart phones using an Android OS

Call Centre Support
Easy and Convenient
  • You no longer need to explain complicated and ambiguous issues to the call centre agent, as Smart Diagnosis will identify your problem.
  • Use the Smart Diagnosis according to the guide on the App - once the issue has been recognised, you can call our customer services if you need further help to resolve the issue. (eg. booking an engineer.)