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Our online store is temporarily unavailable as we’re currently making improvements to serve you better. We appreciate your patience, please check back soon!
Due to technical reasons we are unfortunately not expecting the online store to be operating for at least 8 weeks, we recommend checking the website after this date for any updates.
Yes, you can still place your order through one of our other retailers or please contact our customer service team and they will assist you with your purchase.
Your order has been put on hold / cancelled due to the undergoing works on our online store. Please check your email inbox of the address you registered during purchase for more details on your order status. We apologise for the inconvenience.
In the meantime, if you have any questions please Contact Us.
If you haven't received an email from us about the order cancellation, your orders are/will be processed as normal. If you haven't heard from us but your order hasn't delivered yet, please contact our customer center and check the latest status.
Tracking your order is still available for customers that have already been able to track their placed order. The temporary closure of our site will however affect new purchases that have not yet received a tracking number.
Yes, our return and exchange processes remain unaffected. You can initiate returns or exchanges by contacting our customer service team.
On cancellation or when exercising your short term right to reject the product(s), you will receive your refund within 14 days of us receiving the goods, using the same payment method that you used during your purchase.
Please note, the products will be inspected on receipt. Where you have exercised your right to cancellation (i.e., you’ve changed your mind) we reserve the right to offer a partial refund depending on the condition of the product. Where you have exercised your short-term right to reject, we shall also examine the condition of the product to ensure there is no physical damage.
Pre-orders are not currently available, when the LG Online Shop is back up and running then ordering and pre-ordering will be available again.
The refund will take 4-5 business days.
if you haven't received an email from us about the order cancellation, your orders will be processed as normal. If you haven't heard from us but your order has not been delivered yet, please contact our team by email (onlineshopuk@lge.com) to check the latest status.
Yes, when the online shop re-opens you will still qualify for the free soundbar promotion even if it had expired . Please ensure you keep the details of your original cancelled order as we will require it for validation.
When the online shop reopens LG will support those customers whose orders were cancelled with the same discounts.
Absolutely! You can sign up for an email notification. We will notify you the moment the purchasing system is back online. You can also check our website or social media pages for real time updates.
