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Not applicable in every subsidiary. Please contact your local LG B2B sales person to see which is applicable and available.
Subject to the terms below, LG Electronics UK will, during the warranty period, authorise a free of charge repair or SWAP (whichever is applicable) of All LG product or its included accessories (as applicable) if, in LGE UK’s opinion, it it needs a repair because of a manufacturing or materials defect appearing within, and notified to LGE UK in accordance with its warranty, within such period.
This warranty is not transferable and applies to the original purchaser only. No LG employee, product re-seller or Authorized Service Centre has authority to vary the terms of this warranty. Goods presented for repair maybe replaced by refurbished goods of the same type rather than being repaired. Refurbished parts may be used to repair the goods.
In case of distributor market, LGE entrusts distributor with full service for customer by sales discount program (BOG*).
LGE provides free buffer at shipment to the distributor. Distributor will hold full responsibility for customer.
LG electronics accomplish the product warranty according to local warranty conditions.
| Product Name | Basic Warranty | Remarks |
|---|---|---|
| Hotel TV | 3 Years* | Warranty based on product sold in UK market *Excludes OLED Hotel TV Models (65WU960H/55EU961H/65EU961H) ** Commercial Pro and Hotel TV basic warranty extension to 3 years, applies for products purchased from 2019 onwards |
| Monitor Signage | 3 Years | |
| Commercial Pro | 3 Years** | |
| Settop Box | 2 Years |
| Product Name | Basic Warranty | Extended warranty | Remarks |
|---|---|---|---|
| SAC | 3 Years | 5 Years | Must be serviced biannually |
| RAC | 3 Years | 5 Years | 10 Years compressor warranty Must be serviced biannually |
| Therma V | 3 Years | 7 Years | Must be serviced biannually |
| Multi V | 3 Years | 5 Years | Must be serviced biannually |
LG Electronics recommends B2B customer and/or SI company to make a purchase of buffer stock to keep the business running normally minimizing downtime. The basic service process for B2B customer/SI company is as follows,
It is the user’s responsibility to ensure that the product is used in accordance with the manufacturers guidelines detailed in the instruction manual, supplied with the product, failure to do so will invalidate the warranty.
| Reason | Not Covered |
|---|---|
| Damaged Product |
|
| Product issues |
|
| Etc |
|
| Product Category | Warranty period |
|---|---|
| Commercial TV | 2 Years |
| Monitor Signage | 3 Years |
| Media Player | 2 or 3 Years (depends on purchased country) |
| Warranty Condition | Warranty Period |
|---|---|
| Repair Within warranty |
|
| Repair Out of Warranty |
|
| Repair Extended warranty |
|
| Return Dead on Arrival (DOA) |
|
| Country / Port | Sub. Contact Point | Remarks | |
|---|---|---|---|
| Italy (Malt Napol Civitavecchi Savon Venice) |
Massimo Rise | massimo.rise@lge.com | National 199-600-122 International +39-02-84254903 |
| Spain / Barcelona | Mariano Valiente Carlos Tovar |
mariano.valiente@lge.com carlos.tovar@lge.com |
+34 96 305 05 00 b2b.es@lge.com |
| Greece / Rhodes | MARKOS MATSAMAKIS | markos.matsamakis@lge.com | 801 11 200 900 or 0030 210 4800564 (from mobile phone usage) |
| Country / Port | Sub. Contact Point | Remarks | |
|---|---|---|---|
| Germany / Kiel | Patrick Hoff | patrick.hoff@lge.com | 01806-807020 |
| Denmark / Copenhagen | Joacim Makenzius | joacim.makenzius@lge.com | 80250940 |
| Sweden / Stockholm | joacim.makenzius@lge.com | B2B@lgservice.se | +46 (0) 771 54 54 50 |
| Norway / Oslo | joacim.makenzius@lge.com | B2B@lgservice.se | +47 800 101 34 |
| Country / Port | Sub. Contact Point | Remarks | |
|---|---|---|---|
| USA / New York | Eddy Rosario/LGEAI Customer Service Field Service DMS | eddy.rosario@lge.com | 973) 303-6624 |
| USA / Boston | Matthew Romano | Targ@msn.com
mattr830@yahoo.com |
6172774600 |
| USA / Baltimore | Walter Cross | walter.cross@lge.com | |
| USA / Charleston | Darren Bradley | alltronics@knology.net | 843-766-0677 |
| USA / Port Canaveral | Alejo Cortes/LGEAI Customer Service Field Service DMS | al.cortes@lge.com | (407) 408-7065 |
| USA / Portland, ME | David Munster | david@dmunsterstv.com | 207-874-0724 |
| USA / New Orleans | Daniel Cunningham | daniel.cunningham@lge.com | |
| USA / Miami | Monte Moore/LGEAI Customer Service Field Service DMS | monte.moore@lge.com | (305) 978-0101 |
| USA / San Francisco | James Loggia | james.loggia@lge.com | (209) 640-4634 |
| Country / Port | Sub. Contact Point | Remarks | |
|---|---|---|---|
| Mexico / Puerto Vallarta | Cesar Huerta | electronica.integral@yahoo.com.mx | 322 224 3736 |
| Mexico / Cozumel | Fernado Diaz | fer_diaz55@hotmail.com | 999 9205660 |
| Puertorico / San Juan | Luis Chen | luis.chen@lge.com | 001-800-510-9564 |
| Chile / Punta Arenas | Jaime Donoso Alejandra Muñoz |
jaime.donoso@lge.com alejandra.munoz@lge.com |
(022) 2995400 |
| Brazil / Rio de Janeiro | Glauco Macedo +55 (12) 3411 3637 | glauco.macedo@lge.com | 0800 727 5454 / 3004 5454 |
| Jamaika / Ocho Rios | Luis Chen | luis.chen@lge.com | Jamaica 1-800-234-2675 |
| USA / Kahului | akastv808@gmail.com | 808-564-0005 | |
| Dominican Rep. / Santo Domingo | Luis Chen | luis.chen@lge.com | Rep. Dominicana 1-800-751-5454 |
| Dominican Rep. / La Romana | Franklin Kwai Ben | franklin.kwaiben@lge.com | Rep. Dominicana 1-800-751-5454 Barbados 1-877-331-5112 St.Vincent 1-877-841-5310 |
| Country / Port | Sub. Contact Point | Remarks | |
|---|---|---|---|
| UAE / Dubai | Mr. Rajkumar (+971-50-850-7673) Mr. Na (+971-50-663-2426) |
gk.rajkumar@lge.com steven.na@lge.com Charles.Barbosa@jumbo.ae |
800-54 / 04-8050299 |
| Thailand / Any City(Harbor) |
Mr. Sangbum Lee (+66-85-488-8193) Mr. Jirawit (+66-81-398-8654) |
sbum.lee@lge.com jirawit.wat@lge.com |
+66-2-878-5757 |
| China / Sanghai | 姜玲娣 | lingdi.jiang@lge.com | 18917611010 |
The Air Conditioning and Energy Solutions Technical Service Department at LG Electronics UK Ltd endeavours to provide world class assistance to help keep your LGE air conditioning and /or heat pump systems operating in all situations throughout the year.
We do this by partnering with well established and experienced distributors and hold regular technical product training courses for installers across the UK. Everyone who has attended a training course will receive a certificate and an individual unique number.
| Product Category | Basic Warranty | Extended Warranty | Remarks |
|---|---|---|---|
| Multi V VRF systems | 3 Years | 5 Years | Must be serviced biannually |
| Multi Split System | 3 Years | 5 Years | Must be serviced biannually |
| Single Split (RAC) | 3 Years | 5 Years | 10 year compressor part only warranty. Must be serviced biannually |
To obtain extended warranty the installer / installation company must have attended the relevant LG product training course and hold a valid FGAS certificate.
For Multi V VRF systems, pre-commissioning and post commissioning documentation needs to be provided along with an LG LATS HVAC report within 30 days of the system commissioning which must be carried out by a certified LGE product engineer or be commissioned by a LGE Technical member of staff.
For Multi Split and Single Split air conditioning system the system will have 5 years warranty from date of commissioning if installed by a LG certified trained installer.
| Product Category | Basic Warranty | Extended Warranty | Remarks |
|---|---|---|---|
| Therma V (AWHP) | 1 Year | 3 years – 7 years | Must be serviced biannually |
To qualify for 3 years basic warranty LGE must receive the product commissioning sheet and a system diagram. If no paperwork is received the system will only have the standard 1 year manufactures warranty.
For 7 years warranty, LGE must receive the product commissioning sheet, the LATS Therma V report (if operating on R410 refrigerant) and MCS submittal document if applicable.
A system diagram will need to be sent and the installation must include a Hydraulics separation. A magnetic filter and a flow indicator is highly recommended. All paperwork must be received within 30 days of the system commissioning.
Claims resulting from incorrect installation, poor maintenance or misuse are outside the scope of product warranty.
Products that have been delivered incorrectly or damaged in transit are dealt with by the sales department and not under warranty claims. You should notify your distributor immediately as they are subject to a separate procedure.
For ordering spare parts outside of the warranty period contact the Technical Service Department or email aircon.spares@lge.com
Contact your LG distributor for a copy of the warranty policy.
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