Service Description
The Service applies to mainland United Kingdom. Purchase a selected UK variant LG Home Appliance (“Qualifying Product”) from www.lg.com/uk to qualify for the services detailed below (“Service”) at the applicable rates. The Service will take place at the customer’s location as identified on the www.lg.com/uk invoice. By purchasing a Qualifying Product and the Service, you agree to be bound by these Terms and Conditions.
Service Promoter: LG Electronics U.K. Ltd, Velocity 2, Brooklands Drive, Weybridge, KT13 0SL.
Service Provider: AIT Home Delivery, Lodge Way, Lodge Farm Industrial Estate, Northampton, NN5 7US.
Full Terms and Conditions
1. The Service is available to residents of mainland United Kingdom only.
2. An individual aged 18 or over must be present for the Service.
3. Purchase is necessary on www.lg.com/uk. Internet access and a valid email address is required.
4. The Service can only be provided by the Service Provider once the customer has purchased the Service on www.lg.com/uk. The Service must be selected at the time of purchase of the Qualifying Product.
Service Pricing Information
We are able to provide Installation, Disconnection and Disposal Services. The Services are available at the applicable rates shown below.
Additional Services | Member | Non-Member |
Installation | £30.00 | £50.00 |
Disconnection | £20.00 | £20.00 |
| Disposal | £10.00 | £10.00 |
|
*After Trade-Up is selected, Disposal Service is no longer shown as an available service; free Disposal Service is included with Trade-Up.
**During the promotion peroid, all Washing Machines that feature on https://www.lg.com/uk/save-on-energy-efficient-washer/ are eligible for free delivery and installation. Make sure to select 'Delivery' and 'Installation' on the washing machine checkout page to receive free services for both.
Booking the Installation Service
5. When purchasing a Qualifying Product, select “Installation” on the Qualifying Products buying page, which will be located within the “Additional Services” option.
Installation Service Information
6. The Service includes the new appliance being unpacked, connected to a water supply and plugged into a standard power socket. Packaging removal is included. Dry Installation is also available where a wet installation is not required. The Service does not include a stacking installation (stacking appliances).
7. The Service Provider cannot hardwire appliances.
8. The Service is provided at the same time as the Delivery Service and should only require one on-site visit. If there is a need for an additional on-site visit, the Service Provider will make the appropriate arrangements with the customer. If an additional on-site visit is required due to a reason the customer is responsible for, additional fees may be charged to the customer to reschedule the Service.
9. The Service can be provided Monday to Saturday, from 7:00am to 8:00pm. The Service Provider will confirm both the Service date and expected arrival time window with the customer directly.
10. The Service can only be provided in a domestic property.
11. The Service Provider cannot disconnect integrated appliances and install a freestanding appliance in its place.
Customer Preparation for the Installation Service
12. The customer must ensure that the Service Provider can gain access to the property at the scheduled appointment date and time to provide the Service.
13. The Service Provider will need to be able to park the vehicle close to the property to provide the Service. If there is no available parking, the Service will not take place. The Service Promoter and Service Provider are not responsible for paying any fees associated with parking.
14. The customer must ensure that the area where the Service will take place is clear and accessible so that the Service can be performed safely (i.e. no furniture blocking the area).
15. The customer is responsible for checking the dimensions of the Qualifying Product and the dimensions of the space where the appliance will be placed and installed. If the appliance does not fit properly into the space, or does not fit into the property, the Service will be unsuccessful.
16. There must be a working power socket within 1m of where the appliance will be installed.
17. All electrical and plumbing supplies must be to a good standard that will allow the Service to take place and connect the new appliance.
18. A jubilee clip must be provided by the customer to secure the appliance outlet to the waste pipe (where applicable).
19. There must be independent water and waste outlets for appliances that require a wet connection. All stop valves must be fully operational and there must be no plumbing work required to enable the connection. The water supply must be switched off at the main stop valve (where applicable) for the Service to take place.
20. The customer is responsible for purchasing any extension hoses and piping that may be required to connect the product to a water supply or waste outlet (where applicable).
21. Pipework for Refrigerators must already be present (where applicable).
Booking the Disconnection Service
22. When purchasing a Qualifying Product, select “Disconnection” on the Qualifying Products buying page, which will be located within the “Additional Services” option.
Disconnection Service Information
23. The Service includes disconnecting a freestanding appliance only.
24. The Service Provider cannot disconnect integrated appliances or make any changes to the customer’s property.
25. The Service Provider cannot disconnect hardwired appliances.
26. The Service is provided at the same time as the Delivery Service and should only require one on-site visit. If there is a need for an additional on-site visit, the Service Provider will make the appropriate arrangements with the customer. If an additional on-site visit is required due to a reason the customer is responsible for, additional fees may be charged to the customer to reschedule the Service.
27. The Service can be provided Monday to Saturday, from 7:00am to 8:00pm. The Service Provider will confirm both the Service date and expected arrival time window with the customer directly.
Customer Preparation for the Disconnection Service
28. The customer must ensure that the Service Provider can gain access to the property at the scheduled appointment date and time.
29. The customer must ensure that the area where the Service will take place is clear and accessible so that the Service can be performed safely (i.e. no furniture blocking the area).
30. For Washing Machines and Tumble Dryers, the customer is responsible for ensuring all water is emptied and drained from the appliance prior to the Service appointment time. All clothing must be removed from the drum.
31. For Refrigerators, the customer is responsible for ensuring that the appliance is fully defrosted and all food has been removed prior to the Service appointment time.
32. The old appliance must be disconnected from the mains power for at least 6 hours prior to the Service appointment.
Booking the Disposal Service
33. When purchasing a Qualifying Product, select “Disposal” on the Qualifying Products buying page, which will be located within the “Additional Services” option.
Disposal Service Information
34. The Service includes the disposal of an old appliance only (like-for-like).
35. The Service is provided at the same time as the Delivery Service and should only require one on-site visit. If there is a need for an additional on-site visit, the Service Provider will make the appropriate arrangements with the customer. If an additional on-site visit is required due to a reason the customer is responsible for, additional fees may be charged to the customer to reschedule the Service.
36. The Service can be provided Monday to Saturday, from 7:00am to 8:00pm. The Service Provider will confirm both the Service date and expected arrival time window with the customer directly.
37. Once the old appliance has been collected for disposal by the Service Provider, it is not possible to retrieve it again. The disposal product cannot be returned to the customer after it has been collected by the Service Provider.
Customer Preparation for the Disposal Service
38. The customer must ensure that the Service Provider can gain access to the property at the scheduled appointment date and time.
39. The customer must ensure that the area where the Service will take place is clear and accessible so that the Service can be performed safely (i.e. no furniture blocking the area).
40. If the Disconnection Service is not included in the order, then the customer is responsible for disconnecting the old appliance and ensuring it is ready for collection before the Service appointment time.
41. For Washing Machines and Tumble Dryers, the customer is responsible for ensuring all water is emptied and drained from the appliance prior to the Service appointment time. All clothing must be removed from the drum.
42. For Refrigerators, the customer is responsible for ensuring that the appliance is fully defrosted and all food has been removed prior to the Service appointment time.
43. The old appliance must be disconnected from the mains power for at least 6 hours prior to the Service appointment.
Rescheduling and Cancellations
44. The customer must cancel or reschedule any scheduled Service appointment by 4:00pm the day prior to the Service appointment date. Failure to comply with the stated timeframe may result in additional fees being charged to the customer.
45. If the Service is unsuccessful due to a reason the customer is responsible for, the Service will need to be rescheduled and completed within five working days. The Service will not be rescheduled outside of this timeframe and a refund will not be provided.
46. If the Service cannot take place due to a reason the Service Promoter or Service Provider is responsible for, the Service will be rescheduled by the Service Provider.
47. If the Service cannot take place due to external factors such as adverse weather conditions and blocked or closed roads, the Service will be rescheduled by the Service Provider.
Service Refunds
48. A refund will not be provided for any Service that is no longer required by the customer. It is the responsibility of the customer to select the required Service(s) prior to the purchase of the Qualifying Product.
49. If the customer decides to cancel the order but the Service Provider has already attempted to provide the Service and was unsuccessful due to a reason the customer is responsible for, the Service will not be refunded.
50. If the customer decides to cancel the order and the Service has already been provided, the Service will not be refunded.
51. If the Service was unsuccessful due to a reason that the customer is responsible for, a refund will not be provided.
Post-Service Issues
52. Any issues concerning a Service, including property damage, must be raised to the Service Providers directly within 48 hours of installation. The Service Provider can be contacted directly via https://aithomedelivery.co.uk/customer-hub or by calling 01604 215 000.
General Terms and Conditions
53. It is the responsibility of the customer to supply the correct information (outlined above) in order to benefit from this Service.
54. Services cannot be booked for previously placed orders. The Service must be booked at the time of purchase of the Qualifying Product on www.lg.com/uk.
55. The Promoter reserves the right to cancel the Service at any time.
56. The Promoter and its associated agencies and companies are not liable for any loss (including, without limitation, indirect, special or consequential loss or loss of profits), expense or damage which is suffered or sustained (whether or not arising from any person’s negligence) in connection with this Service or accepting or using the/a Service(s), except for any liability which cannot be excluded by law. Nothing will exclude Promoters liability for death or personal injury as a result of its negligence.
57. The Promoter will not be liable for any delay or failure to comply with its obligations for reasons beyond its reasonable control arising from but not limited to Acts of God, global or regional epidemic or pandemic, adverse weather conditions, fire, industrial dispute, war, terrorist activity, hostilities, political unrest, riots, civil commotion, plague or other natural calamities, or any other circumstances of the Promoter.
58. All personal data supplied for this Service will be used solely for the purpose of this Service by the Promoter and/or by any agent appointed by it to assist with providing the Service and will not be disclosed to an unconnected third party unless your positive consent has been obtained. Your personal data will be handled in accordance with the Promoter’s privacy policy, available at: https://www.lg.com/uk/privacy.
59. If any part(s) of these Terms and Conditions are legally ruled to be invalid, illegal or unenforceable, the remainder will not be affected and will continue in full force and effect.
60. By using this Service, you will be deemed to have agreed to be bound by these Terms and Conditions.
61. If there is a discrepancy between these Terms and Conditions and those in any other material, these Terms and Conditions will prevail.
62. These Terms and Conditions are governed by English law and their interpretation and application will be subject to the exclusive jurisdiction of the courts of England and Wales.
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