Service Description
Service applies to United Kingdom (Mainland), 18+ only. Purchase a selected UK variant LG Home Appliance (“Qualifying Product”) from www.lg.com/uk to qualify for the services detailed below (“Service”) at the applicable rates. The Service will take place at the customer’s location as identified on the www.lg.com/uk invoice. By purchasing a Qualifying Product and the Service, you agree to be bound by these Terms and Conditions.
Service Promoter: LG Electronics U.K. Ltd, Velocity 2, Brooklands Drive, Weybridge, KT13 0SL.
Service Provider: Panther Logistics, Lodge Way, Lodge Farm Industrial Estate, Northampton, NN5 7US, England and Wales. Company No. 07068367
Full Terms and Conditions
1. Service is available to residents of United Kingdom (Mainland) aged 18 or over.
2. Services require an individual aged 18 or over to be present.
3. Service is only available for the Qualifying Products listed below.
4. Purchase is necessary on www.lg.com/uk. Internet access and a valid email address is required.
5. The Service Provider will provide the required Service(s) once the customer has purchased the product and any services on www.lg.com/uk.
Service Information
We are able to provide the following services:
• Delivery Service; or
• Installation Service; or
• Disconnection Service; and
• Disposal Service.
Pricing for the stated services is as follows:
Refrigerators
Additional Services | Member | Non-Member |
Delivery Only | FREE | £30.00 |
Delivery and Disposal | £15.00 | £45.00 |
Delivery and Installation | £10.00 | £50.00 |
Delivery, Installation, Disconnection and Disposal | £25.00 | £55.00 |
Washing Machines / Tumble Dryers / Washer Dryers / WashTowers
Additional Services | Member | Non-Member |
Delivery Only | FREE | £30.00 |
Delivery and Disposal | £15.00 | £45.00 |
Delivery and Installation | £20.00 | £50.00 |
Delivery, Installation, Disconnection and Disposal | £25.00 | £55.00 |
Dishwashers
Additional Services | Member | Non-Member |
Delivery Only | FREE | £30.00 |
Delivery and Disposal | £15.00 | £45.00 |
Delivery and Installation | £20.00 | £50.00 |
Delivery, Installation, Disconnection and Disposal | £25.00 | £55.00 |
LG Stylers
Additional Services | Member | Non-Member |
Delivery Only | FREE | £30.00 |
Please note that we are not able to refund Services that are no longer required by the customer. It is the responsibility of the customer to ensure that the required Services are selected prior to the purchase of the product(s).
A partial refund will not be issued for any Services that have not been used within any of the Service packages available.
We are unable to make changes to delivery services that a customer has requested if it results in the delivery service cost increasing. We are able to remove services that are no longer required.
Eligibility and Limitations for free delivery, installation and disposal. Promotion running from 26.06.24 - 09.07.24.
free delivery, installation and disposal:
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GSXV91MCAE
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GSXV91BSAE
GSXV90BSAE
GSXV80PZLE
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GBG719MDNN
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Delivery Service
6. Delivery availability for a product is displayed on the Qualifying Products buying page under “Delivery Services”. The earliest available delivery date will be displayed there as well as alternative dates. Shipping options may vary by region.
7. The Service Provider will deliver between 8:00am to 8:00pm (GMT), Monday to Saturday, excluding public holidays.
8. The desired delivery date is not guaranteed. The Service Provider will provide confirmation of the delivery date and delivery window. Someone over the age of 18 must be available to accept the delivery.
9. The Qualifying Product can be delivered to a room of choice. If an elevator is not available, then the room of choice can be no higher than the 3rd floor.
Important Information for Delivery Service
10. If you need to cancel or reschedule the service, this must be done by 16:00pm (GMT) the day prior to delivery.
11. It is the customer’s responsibility to check the dimensions of the Qualifying Product and measure the relevant areas to ensure that it can be delivered successfully. If the product does not fit, the order may need to be cancelled. Door removal service is available at no additional cost through the Service Provider (subject to availability). The Service Provider must be informed of this service requirement by 16:00pm (GMT) the day prior to the delivery.
12. The customer is responsible for ensuring access to the property for delivery. In situations where the Service Provider cannot gain access (i.e parking), the customer will need to rebook delivery with the Service Provider.
13. Delivery does not include other services unless it has been expressly specified otherwise for a product when a customer is at checkout of if the Service has been specifically selected and paid for. Please ensure you have selected delivery and the relevant additional services where required.
14. In the event that something happens outside of the Service Providers control (i.e closed roads, adverse weather etc.), delivery may not be possible. The Service Provider will contact the customer as soon as possible to arrange alternative delivery options.
Installation Service
15. The Installation Service can be found on the Qualifying Products buying page under “Delivery Services”. Please ensure you have selected the correct services you require prior to purchasing the product.
16. The Installation Service will be carried out at the same time as delivery.
17. Service includes the new appliance being unpacked, connected to a water supply and plugged into a standard power socket. Packaging removal is included. Dry Installation is also available where a wet installation is not required.
Important Information for Installation Service
18. If you need to cancel or reschedule the Installation Service, this must be done by 16:00pm (GMT) the day prior to delivery. Any cancellations concerning this Service will not be refunded.
19. If the Service Partner fails to carry out any Installation Service due to the unavailability of electricity and/or internet connection, existing water supply laundry and dishwashers or any other interference or hindrance at the nominated premises, the Service Provider will need to reschedule the appointment with the customer. The Service Provider will inform the customer of the new appointment date and time.
10. Home appliance installations are only available in a domestic property and the appliance must adequately fit in the installation space. There needs to be a working power point within 1m of the appliance; there must be independent water and waste outlets for ‘wet’ appliances and all stop valves must be fully operational; and no carpentry or plumbing work is required to enable the connection. If it is not required, the hot water supply (where applicable) must be capped off.
21. It is the customer’s responsibility to check the dimensions of the Qualifying Product and measure the relevant areas to ensure that it can be delivered and installed successfully. If the product does not fit, the order may need to be cancelled.
Required customer preparation for the installation service includes
22. Ensure that the area where the service will take place is clear and accessible for the installation engineers to safely conduct the service.
23. Ensure that all electrical and plumbing supplies are of a standard that can be used for the installation and are suitable for connection of the new product.
24. The location of where the new appliance will be placed must have a plug socket within 1m. If the final appliance location does not have a plug socket within 1m, the Service Provider will not be able to provide the installation service.
25. The water supply must be switched off at the main stop valve (where applicable).
26. Jubilee Clip must be supplied to secure the appliance outlet to the wastepipe (where applicable).
27. Pipework for Refrigerators must already be present (where applicable).
Disconnection Service
28. The Disconnection Service can be found on the Qualifying Products buying page under “Delivery Services”. Please ensure you have selected the correct services you require prior to purchasing the Qualifying Product.
29. The Disconnection Service will be carried out at the same time as delivery.
Important Information for Disconnection Service
30. Any cancellations concerning this Service will not be refunded.
31. Disconnection is available for existing freestanding appliances only. The Service Provider will not be able to disconnect integrated appliances.
32. Please ensure that the mains power has been disabled from the appliance for at least 6 hours prior to the arrival of the service provider. This will allow the Service Provider to disconnect the appliance safely.
33. For Washing Machines and Tumble Dryers, please ensure that any clothing is removed from the drum and water is emptied from the appliance. For Fridge-Freezers, please ensure that it has been defrosted and all food has been removed.
34. Please ensure that there is sufficient space for the service provider to disconnect the appliance.
Disposal Service
35. If you need to cancel or reschedule the service, this must be done by 16:00pm (GMT) the day prior to delivery. Any cancellations concerning this Service will not be refunded.
36. The Disposal Service can be found on the Qualifying Products buying page under “Delivery Services”. Please ensure you have selected the correct services you require prior to purchasing the Qualifying Product.
37. The Disposal Service will be carried out at the same time as delivery.
38. This Disposal Service is limited to the disposal of the old appliance only (like for like).
Important Information for Disposal Service
39. The Disposal Service does not include any other Services unless specifically selected.
40. The old appliance will need to be disconnected prior to the arrival of the Service Provider (unless disconnection is included).
41. For Washing Machines and Tumble Dryers, please ensure that any clothing is removed from the drum and water is emptied from the appliance. For Fridge-Freezers, please ensure that it has been defrosted and all food has been removed.
42. The Disposal Service does not include the Installation service unless specifically selected at checkout.
Post-Service Issues
Any issues concerning the service, including property damage, must be raised via the Service Providers customer service within 48 hours of the Service. The Service Provider can be contacted directly via https://panthergroup.co.uk/customer-hub or by calling 01604 215 000.
General Terms and Conditions
43. It is the responsibility of the customer to supply the correct information (outlined above) in order to benefit from this Service.
44. Services cannot be booked for previously placed orders. The Service must be booked at the time of purchase of the Qualifying Product on www.lg.com/uk.
45. The Promoter reserves the right to cancel the Service at any time.
46. The Promoter and its associated agencies and companies are not liable for any loss (including, without limitation, indirect, special or consequential loss or loss of profits), expense or damage which is suffered or sustained (whether or not arising from any person’s negligence) in connection with this Service or accepting or using the/a Service(s), except for any liability which cannot be excluded by law. Nothing will exclude Promoters liability for death or personal injury as a result of its negligence.
47. The Promoter will not be liable for any delay or failure to comply with its obligations for reasons beyond its reasonable control arising from but not limited to Acts of God, global or regional epidemic or pandemic, adverse weather conditions, fire, industrial dispute, war, terrorist activity, hostilities, political unrest, riots, civil commotion, plague or other natural calamities, or any other circumstances of the Promoter.
48. All personal data supplied for this Service will be used solely for the purpose of this Service by the Promoter and/or by any agent appointed by it to assist with providing the Service and will not be disclosed to an unconnected third party unless your positive consent has been obtained. Your personal data will be handled in accordance with the Promoter’s privacy policy, available at: https://www.lg.com/uk/privacy.
49. If any part/s of these Terms and Conditions are legally ruled to be invalid, illegal or unenforceable, the remainder will not be affected and will continue in full force and effect.
50. By using this Service, you will be deemed to have agreed to be bound by these Terms and Conditions.
51. If there is a discrepancy between these Terms and Conditions and those in any other material, these Terms and Conditions will prevail.
52. These Terms and Conditions are governed by English law and their interpretation and application will be subject to the exclusive jurisdiction of the courts of England and Wales.
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