Service Description
Service applies to United Kingdom (Mainland), 18+ only. Purchase a selected UK variant LG Home Appliance (“Qualifying Product”) from www.lg.com/uk to qualify for the services detailed below (“Service”) at the applicable rates. The Service will take place at the customer’s location as identified on the www.lg.com/uk invoice. By purchasing a Qualifying Product and the Service, you agree to be bound by these Terms and Conditions.
Service Promoter: LG Electronics U.K. Ltd, Velocity 2, Brooklands Drive, Weybridge, KT13 0SL.
Service Provider: AIT Home Delivery, Lodge Way, Lodge Farm Industrial Estate, Northampton, NN5 7US, England and Wales. Company No. 07068367
Full Terms and Conditions
1. Service is available to residents of United Kingdom (Mainland) aged 18 or over.
2. Services require an individual aged 18 or over to be present.
3. Service is only available for the Qualifying Products listed below.
4. Purchase is necessary on www.lg.com/uk. Internet access and a valid email address is required.
5. The Service Provider will provide the required Service(s) once the customer has purchased the product and any services on www.lg.com/uk.
Service Information
We are able to provide the following services:
Service Pricing
Additional Services | Member | Non-Member |
Delivery | FREE | £30.00 |
Disposal | £10.00 | £10.00 |
Installation | £30.00 | £50.00 |
| Disconnection | £20.00 | £20.00 |
|
*If the product is Trade-Up eligible, disposal service is free of charge
Delivery Service
6. Delivery availability for a product is displayed on the Qualifying Products buying page under “Delivery Date”. The earliest available delivery date will be displayed there as well as alternative dates. Shipping options may vary by region.
Delivery Service Information
7. The Service Provider will deliver between 8:00am to 8:00pm (GMT), Monday to Saturday, excluding public holidays.
8. The nominated delivery date is not guaranteed. The Service Provider will provide confirmation of the delivery date and delivery window.
9. The Qualifying Product can be delivered to a room of choice. If an elevator is not available, then the room of choice can be no higher than the 3rd floor.
10. The Delivery Service does not include other services unless you have specifically selected them and proceeded to checkout with them. Please ensure you have selected delivery and the relevant additional services where required as these cannot be added once the order is placed.
11. There will be a maximum of two delivery attempts. If the second delivery attempt is unsuccessful due to a reason the customer is responsible for, the order will be cancelled and any delivery fees paid will not be refunded.
Customer Preparation for the Delivery Service
12. The customer is responsible for ensuring access to the property for delivery. If the Service Provider cannot gain access (i.e. parking), the Delivery Service will be unsuccessful and will need to be rescheduled.
13. It is the customer’s responsibility to check the dimensions of the Qualifying Product and measure the relevant areas to ensure that it can be delivered successfully.
14. Door removal service is available at no additional cost through the Service Provider (subject to availability). The Service Provider must be informed of this service requirement by 4:00pm (GMT) the day prior to the delivery.
15. If the Delivery Service is unsuccessful and needs to be rescheduled due to a reason the customer is responsible for, additional fees may be charged to the customer.
Installation Service
16. The Installation Service can be found on the Qualifying Products buying page under “Additional Services”. Please ensure you have selected the correct services you require prior to purchasing the Qualifying Product. Services cannot be added once the order has been placed.
Installation Service Information
17. The Installation Service includes the new appliance being unpacked, connected to a water supply and plugged into a standard power socket. Packaging removal is included. Dry Installation is also available where a wet installation is not required. This service does not include a stacking installation (stacking appliances).
18. The Service Provider is not able to hardwire appliances.
19. The Service will be provided at the same time as delivery and should only require one on-site visit. If there is a need for an additional visit, the Service Provider will make additional arrangements with the customer. If the additional visit is required due to a reason the customer is responsible for, additional fees may be charged to the customer.
20. Home appliance Installation Services are only available in a domestic property.
Customer Preparation for the Installation Service
21. The area where the Service will take place must be clear and accessible for the Service Provider to conduct the Service.
22. It is the customer’s responsibility to check the dimensions of the Qualifying Product and measure the relevant areas to ensure that it can be delivered and installed successfully. If the product does not fit, the order may need to be cancelled.
23. There must be a working power socket within 1m of where the appliance will be installed.
24. There must be independent water and waste outlets for appliances that require a “wet” connection. All stop valves must be fully operational and no plumbing work is required to enable the connection. The water supply must be switched off at the main stop valve (where applicable).
25. All electrical and plumbing supplies must be of a standard that can be used for the Installation Service and be suitable for connection of the new product.
26. Jubilee Clip must be provided by the customer to secure the appliance outlet to the waste pipe (where applicable).
27. Pipework for Refrigerators must be already present (where applicable).
Disconnection Service
28. The Disconnection Service can be found on the Qualifying Products buying page under “Additional Services”. Please ensure you have selected the correct services you require prior to purchasing the Qualifying Product. Services cannot be added once the order has been placed.
Disconnection Service Information
29. This Service includes disconnecting your old freestanding appliance only. The Service Provider will not disconnect integrated appliances.
30. The Service Provider is not able to disconnect hardwired appliances.
31. The Service will be provided at the same time as delivery and should only require one on-site visit. If there is a need for an additional visit, the Service Provider will make additional arrangements with the customer. If the additional visit is required due to a reason the customer is responsible for, additional fees may be charged to the customer.
Customer Preparation for the Disconnection Service
32. For Washing Machines and Tumble Dryers, please ensure that any clothing is removed from the drum and water is emptied from the appliance. For Fridge-Freezers, please ensure that it has been defrosted and all food has been removed. Failure to comply with this will result in the Service being unsuccessful and therefore additional fees may be charged to the customer to reschedule the Service.
33. Please ensure that the mains power has been disabled from the appliance for at least 6 hours prior to the arrival of the service provider. Failure to comply with this will result in the Service being unsuccessful and therefore additional fees may be charged to the customer to reschedule the Service.
34. Please ensure that there is sufficient space for the service provider to disconnect the appliance safely.
Disposal Service
35. The Disposal Service can be found on the Qualifying Products buying page under “Additional Services”. Please ensure you have selected the correct services you require prior to purchasing the Qualifying Product. Services cannot be added once the order has been placed.
Disposal Service Information
36. This Service includes the disposal of your old appliance only (like for like).
37. If you have not included the Disconnection Service in your order, you must disconnect your old appliance and have it ready for disposal before the appointment time.
38. The Disposal Service will be provided at the same time as delivery and should only require one on-site visit. If there is a need for an additional visit, the Service Provider will make additional arrangements with the customer. If the additional visit is required due to a reason the customer is responsible for, additional fees may be charged to the customer.
Customer Preparation for the Disposal Service
39. The old appliance must be disconnected prior to the arrival of the Service Provider (unless disconnection is included).
40. For Washing Machines and Tumble Dryers, please ensure that any clothing is removed from the drum and water is emptied from the appliance. For Fridge-Freezers, please ensure that it has been defrosted and all food has been removed.
Rescheduling and Cancellations for Services
41. The customer must cancel or reschedule the scheduled Service(s) by at least 4:00pm (GMT) the day before the notified Service appointment date. Failure to comply with the stated timeframe may result in additional fees being charged to the customer.
42. If the Service(s) cannot take place at the time of the scheduled appointment due to a reason the customer is responsible for, the Service(s) will need to be rescheduled and must be completed within five working days. Failure to comply with the stated timeframe may result in additional fees being charged to the customer.
43. If the Service(s) cannot be completed (i.e. due to adverse weather conditions), the Service Provider will contact the customer to arrange an alternative delivery date.
Service Refunds
44. If the Service was unable to take place due to a reason that the customer is responsible for, a refund will not be provided.
45. We are not able to refund Services that are no longer required by the customer. It is the responsibility of the customer to ensure that the required Service(s) are selected prior to the purchase of the product.
46. If the customer decides to cancel the order, but we have attempted to provide the Service and were unsuccessful due to a reason the customer is responsible for, the Service will not be refunded.
47. If the customer decides to cancel the order and we have already performed the Service, the Service will not be refunded.
Post-Service Issues
48. Any issues concerning the service, including property damage, must be raised via the Service Providers customer service within 48 hours of the Service. The Service Provider can be contacted directly via https://panthergroup.co.uk/customer-hub or by calling 01604 215 000.
General Terms and Conditions
49. It is the responsibility of the customer to supply the correct information (outlined above) in order to benefit from this Service.
50. Services cannot be booked for previously placed orders. The Service must be booked at the time of purchase of the Qualifying Product on www.lg.com/uk.
51. The Promoter reserves the right to cancel the Service at any time.
52. The Promoter and its associated agencies and companies are not liable for any loss (including, without limitation, indirect, special or consequential loss or loss of profits), expense or damage which is suffered or sustained (whether or not arising from any person’s negligence) in connection with this Service or accepting or using the/a Service(s), except for any liability which cannot be excluded by law. Nothing will exclude Promoters liability for death or personal injury as a result of its negligence.
53. The Promoter will not be liable for any delay or failure to comply with its obligations for reasons beyond its reasonable control arising from but not limited to Acts of God, global or regional epidemic or pandemic, adverse weather conditions, fire, industrial dispute, war, terrorist activity, hostilities, political unrest, riots, civil commotion, plague or other natural calamities, or any other circumstances of the Promoter.
54. All personal data supplied for this Service will be used solely for the purpose of this Service by the Promoter and/or by any agent appointed by it to assist with providing the Service and will not be disclosed to an unconnected third party unless your positive consent has been obtained. Your personal data will be handled in accordance with the Promoter’s privacy policy, available at: https://www.lg.com/uk/privacy.
55. If any part(s) of these Terms and Conditions are legally ruled to be invalid, illegal or unenforceable, the remainder will not be affected and will continue in full force and effect.
56. By using this Service, you will be deemed to have agreed to be bound by these Terms and Conditions.
57. If there is a discrepancy between these Terms and Conditions and those in any other material, these Terms and Conditions will prevail.
58. These Terms and Conditions are governed by English law and their interpretation and application will be subject to the exclusive jurisdiction of the courts of England and Wales.
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