Service Description
Service applies to United Kingdom (Mainland), 18+ only. Purchase a selected UK variant LG TV (“Qualifying Product”) from www.lg.com/uk to qualify for a one-time wall mount service (“Service”) at no cost. Service will take place at the customer’s location as identified on the www.lg.com/uk invoice. By purchasing a Qualifying Product and the Service, you agree to be bound by these Terms and Conditions. This free service is available until 31/07/24.
Service Promoter: LG Electronics U.K. Ltd, Velocity 2, Brooklands Drive, Weybridge, KT13 0SL.
Service Provider: Panther Logistics, Lodge Way, Lodge Farm Industrial Estate, Northampton, NN5 7US, England and Wales. Company No. 07068367 VAT Registration No. 100369555.
Full Terms and Conditions
Important Information regarding the Service:
1. This free service is available until 31/07/24.
2. The customer should ensure that the old appliance is disconnected (if applicable).
3. The customer should ensure that the area where the wall mount is to be installed is clear and accessible (i.e no furniture blocking the area).
4. The customer should provide the installation engineer with a safe and adequate work environment that has sufficient space for the Service to be performed.
5. Wall mounting brackets must be available for the installation on the appointment day for the Wall Mounting Service. If required, these can be purchased from the Service Provider (subject to availability) or purchased separately. If the brackets are not available, the installation will not be able to take place.
6. The customer must ensure that all cables are available to the installation engineer, including cables required for connection of external components.
7. If the customer requires any additional services on top of the Service package paid for, the customer must arrange this with the Service Provider and will be charged by the Service Provider directly.
Service Exclusions:
The following are not included with this Service:
1. The connection of a soundbar or other AV products.
2. Wall Mounting brackets are not included with the Service. These can be purchased at an additional cost from the Service Provider.
3. Wall fishing power cords.
4. Installation or instructions for satellite or cable television subscription.
5. The cable concealment service is not included with this Service. If this additional service is required, the customer will be able to book directly with the Service Provider and will be charged by them directly (trunking required).
6. Any activity not specified in these Terms and Conditions.
Post-Installation Issues:
1. Any issues concerning installation, including property damage, must be raised via the Service Providers customer service within 48 hours of installation. The Service Provider can be contacted directly via https://panthergroup.co.uk/customer-hub or by calling 01604 215 000.
General Terms and Conditions:
1. It is the responsibility of the customer to supply the correct information (outlined above) in order to benefit from this Service.
2. Services cannot be booked for previously placed orders. The Service must be booked together with the Qualifying Product on www.lg.com/uk.
3. The Promoter reserves the right to cancel the Service at any time.
4. The Promoter and its associated agencies and companies are not liable for any loss (including, without limitation, indirect, special or consequential loss or loss of profits), expense or damage which is suffered or sustained (whether or not arising from any person’s negligence) in connection with this Service or accepting or using the/a Service(s), except for any liability which cannot be excluded by law. Nothing will exclude Promoters liability for death or personal injury as a result of its negligence.
5. The Promoter will not be liable for any delay or failure to comply with its obligations for reasons beyond its reasonable control arising from but not limited to Acts of God, global or regional epidemic or pandemic, adverse weather conditions, fire, industrial dispute, war, terrorist activity, hostilities, political unrest, riots, civil commotion, plague or other natural calamities, or any other circumstances of the Promoter.
6. All personal data supplied for this Service will be used solely for the purpose of this Service by the Promoter and/or by any agent appointed by it to assist with providing the Service and will not be disclosed to an unconnected third party unless your positive consent has been obtained. Your personal data will be handled in accordance with the Promoter’s privacy policy, available at: https://www.lg.com/uk/privacy.
7. If any part/s of these Terms and Conditions are legally ruled to be invalid, illegal or unenforceable, the remainder will not be affected and will continue in full force and effect.
8. By using this Service, you will be deemed to have agreed to be bound by these Terms and Conditions.
9. If there is a discrepancy between these Terms and Conditions and those in any other material, these Terms and Conditions will prevail.
10. These Terms and Conditions are governed by English law and their interpretation and application will be subject to the exclusive jurisdiction of the courts of England and Wales.
Participating TV Models:
OLED77G45LW.AEK
OLED65G45LW.AEK
OLED55G45LW.AEK
OLED65G46LS.AEK
OLED55G46LS.AEK
OLED77C44LA.AEK
OLED77C46LA.AEK
OLED65C44LA.AEK
OLED65C46LA.AEK
OLED55C44LA.AEK
OLED55C46LA.AEK
OLED48C44LA.AEK
OLED48C46LA.AEK
OLED42C44LA.AEK
OLED77B46LA.AEK
OLED65B46LA.AEK
OLED55B46LA.AEK
OLED83G45LW.AEK
OLED83C44LA.AEK
Service promoter: LG Electronics U.K. Ltd, Velocity 2, Brooklands Drive, Weybridge, KT13 0SL
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