Service Description
Service applies to United Kingdom (Mainland), 18+ only. Purchase a selected UK variant LG TV (“Qualifying Product”) from www.lg.com/uk to qualify for a one-time TV Plug and Play Service (“Service”) at an additional cost. Service will take place at the customer’s location as identified on the www.lg.com/uk invoice. By purchasing a Qualifying Product and selecting the Plug and Play Service, you agree to be bound by these Terms and Conditions.
Service Promoter: LG Electronics U.K. Ltd, Velocity 2, Brooklands Drive, Weybridge, KT13 0SL.
Service Provider: AIT Home Delivery, Lodge Way, Lodge Farm Industrial Estate, Northampton, NN5 7US, England and Wales. Company No. 07068367
Full Terms and Conditions
1. The Service is available to residents of United Kingdom (Mainland) aged 18 or over.
2. The Service requires an individual aged 18 or over to be present.
3. Purchase is necessary on www.lg.com/uk. Internet access and a valid email address is required.
4. The Service is provided by the Service Provider once the customer has purchased the additional Service on www.lg.com/uk. The Service must be booked at the time of purchase of the Qualifying Product.
Booking the Service
5. When purchasing a TV, select “Plug and Play” on the Qualifying Products buying page, which will be located within the “Additional Services” option.
Service Information
6. This service includes unpacking the Qualifying Product, setting it up on its stand, and connecting it to a maximum of two HDMI devices (i.e. Sky Box and Game Console). It does not include connecting any soundbars or other AV products that form part of the order.
7. The Service will be provided at the same time as delivery and should only require one on-site visit. If there is a need for an additional visit, the Service Provider will make additional arrangements with the customer. Additional fees may be charged to the customer for an additional visit.
8. The Service can be provided from Monday to Saturday, 8:00am to 8:00pm GMT, excluding public holidays. The Service Provider will contact the customer directly to provide a timeslot for the Service to be carried out.
9. This Service is separate to the delivery Service and must be selected on the Qualifying Products buying page.
10. This Service does not include TV wall mounting.
11. The Service will be attempted a maximum of two times. If the Service cannot be completed on the second attempt, the Service will be cancelled and the Service will not be refunded.
Service Exclusions:
The following are not included with this Service:
12. The connection of a soundbar or other AV products.
13. Wall mounting.
14. Wall fishing power cords.
15. Installation or instructions for satellite or cable television subscription.
16. Any activity not specified in these Terms and Conditions.
Cost and Eligibility for TV Plug and Play Service:
17. All TV’s over 75” will be eligible for the TV Plug and Play Service free of charge.
18. All TV’s under 74” will still be eligible for the TV Plug and Play Service but a fee of £30.00 will be required for this Service.
Included products:
UK.OLED77C24LA.AEK
UK.OLED77B26LA.AEK
UK.OLED65C24LA.AEK
UK.OLED65B26LA.AEK
UK.OLED55C24LA.AEK
UK.75QNED816QA.AEK
UK.65QNED816QA.AEK
UK.OLED65C26LD.AEK
UK.65NANO766QA.AEK
UK.75NANO766QA.AEK
UK.65QNED866QA.AEK
UK.70NANO766QA.AEK
UK.75QNED866QA.AEK
UK.86NANO766QA.AEK
UK.86QNED816QA.AEK
UK.OLED65G26LA.AEK
UK.OLED77C26LD.AEK
UK.OLED65A26LA.AEK
UK.86QNED866QA.AEK
UK.OLED65CS6LA.AEK
UK.75NANO816QA.AEK
UK.65NANO816QA.AEK
UK.OLED97G29LA.AEK
UK.OLED77C34LA.AEK
UK.OLED77C36LC.AEK
UK.OLED65C34LA.AEK
UK.OLED65C36LC.AEK
UK.65QNED816RE.AEK
UK.86QNED816RE.AEK
UK.OLED65B36LA.AEK
UK.75QNED816RE.AEK
UK.OLED77B36LA.AEK
UK.OLED83C34LA.AEK
UK.55UR73006LA.AEKQ
UK.OLED83C44LA.AEK
UK.OLED55G45LW.AEK
UK.OLED55G46LS.AEK
UK.OLED77G45LW.AEK
UK.OLED83G45LW.AEK
UK.OLED55C44LA.AEK
UK.OLED55C46LA.AEK
UK.OLED65C44LA.AEK
UK.OLED65C46LA.AEK
UK.OLED65G46LS.AEK
UK.OLED65G45LW.AEK
UK.OLED77C44LA.AEK
UK.OLED77C46LA.AEK
UK.OLED65B46LA.AEK
UK.OLED55B46LA.AEK
UK.OLED77B46LA.AEK
Rescheduling and Cancellations
19. The customer must cancel or reschedule any scheduled Service by at least 4:00pm (GMT) the day before the notified Service appointment date. Failure to comply with the stated timeframe may result in additional fees being charged to the customer.
20. If the installation cannot be carried out, e.g. due to adverse weather conditions, the installation date will be rescheduled by the Service Provider and is subject to availability.
21. If the Service cannot take place at the time of the scheduled appointment due to a reason the customer is responsible for, the Service will need to be rescheduled and must be completed within five working days. Failure to comply with the stated timeframe may result in additional fees being charged to the customer.
Service Refunds
22. We are not able to refund Services that are no longer required by the customer. It is the responsibility of the customer to ensure that the required Service(s) are selected prior to the purchase of the product.
23. If the customer decides to cancel the order, but we have attempted to provide the Service(s) and were unsuccessful due to a reason the customer is responsible for, the Service will not be refunded.
24. If the customer decides to cancel the order and we have already performed the Service(s), the Service will not be refunded.
Customer Preparation for the Service:
25. The customer must ensure that the old appliance is disconnected (where applicable).
26. The customer must ensure that the area where the Qualifying Product is to be unpacked and set up on a stand is safe, clear and accessible (i.e. no furniture blocking the area).
27. The customer must ensure that all cables are available to the installation engineer, including cables required for connection of external components.
28. The power outlet must be within 1m of the installation location.
Post-Installation Issues:
29. Any issues concerning installation, including property damage, must be raised via the Service Providers customer service within 48 hours of installation. The Service Provider can be contacted directly via https://panthergroup.co.uk/customer-hub or by calling 01604 215 000.
General Terms and Conditions:
30. It is the responsibility of the customer to supply the correct information (outlined above) in order to benefit from this Service.
31. Services cannot be booked for previously placed orders. The Service must be booked together with the Qualifying Product at the time of purchase on www.lg.com/uk.
32. The Promoter reserves the right to cancel the Service at any time.
33. The Promoter and its associated agencies and companies are not liable for any loss (including, without limitation, indirect, special or consequential loss or loss of profits), expense or damage which is suffered or sustained (whether or not arising from any person’s negligence) in connection with this Service or accepting or using the/a Service(s), except for any liability which cannot be excluded by law. Nothing will exclude Promoters liability for death or personal injury as a result of its negligence.
34. The Promoter will not be liable for any delay or failure to comply with its obligations for reasons beyond its reasonable control arising from but not limited to Acts of God, global or regional epidemic or pandemic, adverse weather conditions, fire, industrial dispute, war, terrorist activity, hostilities, political unrest, riots, civil commotion, plague or other natural calamities, or any other circumstances of the Promoter.
35. All personal data supplied for this Service will be used solely for the purpose of this Service by the Promoter and/or by any agent appointed by it to assist with providing the Service and will not be disclosed to an unconnected third party unless your positive consent has been obtained. Your personal data will be handled in accordance with the Promoter’s privacy policy, available at: https://www.lg.com/uk/privacy.
36. If any part/s of these Terms and Conditions are legally ruled to be invalid, illegal or unenforceable, the remainder will not be affected and will continue in full force and effect.
37. By using this Service, you will be deemed to have agreed to be bound by these Terms and Conditions.
38. If there is a discrepancy between these Terms and Conditions and those in any other material, these Terms and Conditions will prevail.
39. These Terms and Conditions are governed by English law and their interpretation and application will be subject to the exclusive jurisdiction of the courts of England and Wales.
Service promoter: LG Electronics U.K. Ltd, Velocity 2, Brooklands Drive, Weybridge, KT13 0SL
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