Service Description
Service applies to United Kingdom (Mainland), 18+ only. Purchase a selected UK variant LG TV (“Qualifying Product”) from www.lg.com/uk to qualify for a one-time wall mount service (“Service”) at an additional charge of £120. Service will take place at the customer’s location as identified on the www.lg.com/uk invoice. By purchasing a Qualifying Product and the Service, you agree to be bound by these Terms and Conditions.
Service Promoter: LG Electronics U.K. Ltd, Velocity 2, Brooklands Drive, Weybridge, KT13 0SL.
Service Provider: Panther Logistics, Lodge Way, Lodge Farm Industrial Estate, Northampton, NN5 7US, England and Wales. Company No. 07068367
Full Terms and Conditions
1. The Service is available to residents of United Kingdom (Mainland) aged 18 or over.
2. Purchase is necessary on www.lg.com/uk. Internet access and a valid email address is required.
3. The Service is provided by the Service Provider once the customer has purchased the additional Service on www.lg.com/uk. The Service must be booked at the time of purchase of the Qualifying Product.
Important Information regarding the Service
4. Service can be provided from Monday to Saturday, 8:00am to 8:00pm GMT, excluding public holidays.
5. Service requires an individual aged 18 or over to be present.
6. The Service Provider will contact the customer directly to provide a timeslot for the service to be carried out.
7. A wall mount must be purchased separately and is not included in this Service.
8. The Service will not be refunded if the wall mount is not readily available at the time of delivery.
9. The Service should only require one on-site visit. If there is a need for an additional visit, the Service Provider will make additional arrangements with the customer. Additional fees may be charged for an additional visit.
10. This Service is separate to the delivery service and incurs a charge of £120.
11. The customer must cancel/re-schedule any scheduled Service date at least 24 hours in advance to avoid additional charges. The latest the service can be rescheduled is 16:00pm GMT on the day prior to the appointment.
12. This Service is limited to the installation of the Qualifying Product (TV) to the appropriate wall mount bracket and the installation of two HDMI devices (i.e. Sky Box or game console).
13. The customer must select and provide the necessary cables and/or mounting hardware necessary for the installation and environment.
14. If the installation cannot be carried out, e.g. due to adverse weather conditions, the installation date will be rescheduled and is subject to availability.
Booking the Service
15. When purchasing a TV, select “Wall-Mounting” on the Qualifying Products buying page, which will be located within the “Delivery Services” option.
Customer Preparation for the Service
16. The customer should ensure that the old appliance is disconnected (if applicable).
17. The customer should ensure that the area where the wall mount is to be installed is clear and accessible (i.e no furniture blocking the area).
18. The customer should provide the installation engineer with a safe and adequate work environment that has sufficient space for the Service to be performed.
19. Wall mounting brackets must be available for the installation on the appointment day for the Wall Mounting Service. If required, these can be purchased from the Service Provider (subject to availability) or purchased separately. If the brackets are not available, the installation will not be able to take place.
20. The customer must ensure that all cables are available to the installation engineer, including cables required for connection of external components.
21. If the customer requires any additional services on top of the Service package paid for, the customer must arrange this with the Service Provider and will be charged by the Service Provider directly.
Service Exclusions
The following are not included with this Service:
22. The connection of a soundbar or other AV products.
23. Wall Mounting brackets are not included with the Service. These can be purchased at an additional cost from the Service Provider or be purchased separately.
24. Wall fishing power cords.
25. Installation or instructions for satellite or cable television subscription.
26. The cable concealment service is not included with this Service. If this additional service is required, the customer will be able to book directly with the Service Provider and will be charged by them directly (trunking required).
27. Any activity not specified in these Terms and Conditions.
Eligibility and Limitations for TV Models/TV Wall Mounting
28. Free TV Wall Mount and Installation:
OLED55G45LW.AEK
OLED55G45LW.G1
OLED65G45LW.AEK
OLED65G45LW.USG10TY
OLED77G45LW.AEK
OLED77G45LW.USG10TY
OLED83G45LW.AEK
OLED83G45LW.US95TR
OLED97G45LW.AEK
OLED97G45LW.US95TR
29. Free Wall Mount included with TV. Wall mounting installation available at an additional charge:
OLED55G26LA.AEK
OLED65G26LA.AEK
OLED77G26LA.AEK
OLED83G36LA.AEK
OLED77G36LA.AEK
OLED65G36LA.AEK
OLED55G36LA.AEK
OLED83M39LA.AEKM
OLED77M39LA.AEKM
30. Wall mount is not included and must be purchased separately. Free wall mounting installation available, subject to the wall mount being purchased alongside the stated TV models:
OLED65B46LA.AEK
OLED65C46LA.AEK
OLED55G46LS.AEK
OLED55G46LS.G1
OLED55G46LS.US70TR
OLED65G46LS.AEK
OLED65G46LS.USC9S
OLED65G46LS.USG10TY
OLED48C46LA.AEK
OLED55C46LA.AEK
OLED77C46LA.AEK
OLED55B46LA.AEK
OLED83C44LA.AEK
OLED77B46LA.AEK
OLED77C44LA.AEK
OLED65C44LA.AEK
OLED65C44LA.USC9S
OLED55C44LA.AEK
OLED48C44LA.AEK
OLED42C44LA.AEK
31. Wall mount is not included. Wall mount installation available at an additional charge, subject to the wall mount being purchased alongside the stated TV models:
43NANO766QA.AEK
50NANO766QA.AEK
55NANO766QA.AEK
75NANO766QA.AEK
86NANO766QA.AEK
65NANO766QA.AEK
60UQ81006LB.AEK
43UQ76906LE.AEK
55LX1Q6LA.AEK
48LX1Q6LA.AEK
42LX1Q6LA.AEK
42LX3Q6LA.AEK
OLED48C36LA.AEK
OLED65C34LA.AEK
OLED65C36LC.AEK
OLED77C36LC.AEK
OLED55C34LA.AEK
OLED42C34LA.AEK
OLED48C34LA.AEK
OLED55C36LC.AEK
OLED83C34LA.AEK
OLED77C34LA.AEK
OLED77B36LA.AEK
86QNED816RE.AEK
50UR81006LJ.AEK
43UR80006LJ.AEK
50QNED816RE.AEK
55UR81006LJ.AEK
65UR81006LJ.AEK
75UR81006LJ.AEK
43UR81006LJ.AEK
50UR80006LJ.AEK
55UR80006LJ.AEK
65UR80006LJ.AEK
55QNED816RE.AEK
70UR80006LJ.AEK
86UR81006LA.AEK
65QNED816RE.AEK
75QNED816RE.AEK
75UR80006LJ.AEK
55UR78006LK.AEK
50UR78006LK.AEK
43UR78006LK.AEK
65UR78006LK.AEK
43UR91006LA.AEK
OLED65B36LA.AEK
OLED55B36LA.AEK
50UR91006LA.AEK
55UR91006LA.AEK
65UR91006LA.AEK
86UR78006LB.AEK
75UR78006LK.AEK
75UR91006LA.AEK
43QNED756RA.AEK
50QNED756RA.AEK
55QNED756RA.AEK
65QNED756RA.AEK
75QNED756RA.AEK
43LQ60006LA.AEKQ
75QNED866RE.AEK
65QNED866RE.AEK
55QNED866RE.AEK
65UR73006LA.AEKQ
86QNED866RE.AEK
50UR73006LA.AEKQ
43UR73006LA.AEKQ
50NANO81T6A.AEK
55NANO81T6A.AEK
65NANO81T6A.AEK
43UT80006LA.AEK
50UT81006LA.AEK
75QNED87T6B.AEK
75QNED86T6A.AEK
55QNED86T6A.AEK
32LQ63806LC.AEK
Post-Installation Issues
32. Any issues concerning installation, including property damage, must be raised via the Service Providers customer service within 48 hours of installation. The Service Provider can be contacted directly via https://panthergroup.co.uk/customer-hub or by calling 01604 215 000.
General Terms and Conditions
33. It is the responsibility of the customer to supply the correct information (outlined above) in order to benefit from this Service.
34. Services cannot be booked for previously placed orders. The Service must be booked together with the Qualifying Product on www.lg.com/uk.
35. The Promoter reserves the right to cancel the Service at any time.
35. The Promoter and its associated agencies and companies are not liable for any loss (including, without limitation, indirect, special or consequential loss or loss of profits), expense or damage which is suffered or sustained (whether or not arising from any person’s negligence) in connection with this Service or accepting or using the/a Service(s), except for any liability which cannot be excluded by law. Nothing will exclude Promoters liability for death or personal injury as a result of its negligence.
36. The Promoter will not be liable for any delay or failure to comply with its obligations for reasons beyond its reasonable control arising from but not limited to Acts of God, global or regional epidemic or pandemic, adverse weather conditions, fire, industrial dispute, war, terrorist activity, hostilities, political unrest, riots, civil commotion, plague or other natural calamities, or any other circumstances of the Promoter.
37. All personal data supplied for this Service will be used solely for the purpose of this Service by the Promoter and/or by any agent appointed by it to assist with providing the Service and will not be disclosed to an unconnected third party unless your positive consent has been obtained. Your personal data will be handled in accordance with the Promoter’s privacy policy, available at: https://www.lg.com/uk/privacy.
38. If any part/s of these Terms and Conditions are legally ruled to be invalid, illegal or unenforceable, the remainder will not be affected and will continue in full force and effect.
39. By using this Service, you will be deemed to have agreed to be bound by these Terms and Conditions.
40. If there is a discrepancy between these Terms and Conditions and those in any other material, these Terms and Conditions will prevail.
41. These Terms and Conditions are governed by English law and their interpretation and application will be subject to the exclusive jurisdiction of the courts of England and Wales.
Service promoter: LG Electronics U.K. Ltd, Velocity 2, Brooklands Drive, Weybridge, KT13 0SL
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