Service Description
Service applies to United Kingdom (Mainland), 18+ only. Purchase a selected UK variant LG TV (“Qualifying Product”) from www.lg.com/uk to qualify for a one-time wall mount service (“Service”) at an additional charge of £120. Service will take place at the customer’s location as identified on the www.lg.com/uk invoice. By purchasing a Qualifying Product and the Service, you agree to be bound by these Terms and Conditions.
Service Promoter: LG Electronics U.K. Ltd, Velocity 2, Brooklands Drive, Weybridge, KT13 0SL.
Service Provider: AIT Home Delivery, Lodge Way, Lodge Farm Industrial Estate, Northampton, NN5 7US, England and Wales. Company No. 07068367
Full Terms and Conditions
1. The Service is available to residents of United Kingdom (Mainland) aged 18 or over.
2. The Service requires an individual aged 18 or over to be present.
3. Purchase is necessary on www.lg.com/uk. Internet access and a valid email address is required.
4. The Service is provided by the Service Provider once the customer has purchased the additional Service on www.lg.com/uk. The Service must be booked at the time of purchase of the Qualifying Product.
Booking the Service
5. When purchasing a TV, select “Wall-Mounting” on the Qualifying Products buying page, which will be located within the “Additional Services” option.
Service Information
6. This Service includes unpacking the Qualifying Product, installing it to the appropriate wall mount bracket and connecting it to a maximum of two HDMI devices (i.e. Sky Box or Game Console).
7. A wall mount must be purchased separately and is not included in this Service. It must be readily available to use at the time of the appointment. If the wall mount is not readily available, the Service will not be able to take place and must be rescheduled, which may result in additional fees being charged to the customer.
8. If the wall mount service is required for a plasterboard wall, there will need to be a secure stud to anchor on. If there is not a secure stud to anchor on, the service will not take place. A refund will not be provided if the service fails due to this.
9. The Service will be provided at the same time as delivery and should only require one on-site visit. If there is a need for an additional visit, the Service Provider will make additional arrangements with the customer. Additional fees may be charged to the customer for an additional visit.
10. The Service can be provided from Monday to Saturday, 8:00am to 8:00pm GMT, excluding public holidays. The Service Provider will contact the customer directly to provide a timeslot for the Service to be carried out.
11. The Service is separate to the delivery Service and incurs a charge of £120.00.
12. The Service will be attempted a maximum of two times. If the Service cannot be completed on the second attempt, the Service will be cancelled and the Service will not be refunded.
Service Exclusions
The following are not included with this Service:
13. The connection of a soundbar or other AV products.
14. Wall Mounting brackets are not included with the Service. These can be purchased at an additional cost from the Service Provider or be purchased separately.
15. Wall fishing power cords.
16. Installation or instructions for satellite or cable television subscription.
17. The cable concealment service is not included with this Service. If this additional service is required, the customer will be able to book directly with the Service Provider and will be charged by them directly (trunking required).
18. Any activity not specified in these Terms and Conditions.
Rescheduling and Cancellations
19. The customer must cancel or reschedule any scheduled Service by at least 4:00pm (GMT) the day before the notified Service appointment date. Failure to comply with the stated timeframe may result in additional fees being charged to the customer.
20. If the installation cannot be carried out, e.g. due to adverse weather conditions, the installation date will be rescheduled by the Service Provider and is subject to availability.
21. If the Service cannot take place at the time of the scheduled appointment as a result of the customer, the Service will need to be rescheduled and completed within five working days. Failure to comply with the stated timeframe may result in additional fees being charged to the customer.
Service Refunds
22. We are not able to refund Services that are no longer required by the customer. It is the responsibility of the customer to ensure that the required Service(s) are selected prior to the purchase of the product.
23. If the customer decides to cancel the order, but we have attempted to provide the Service(s) and were unsuccessful due to a reason the customer is responsible for, the Service will not be refunded.
24. If the customer decides to cancel the order and we have already performed the Service(s), the Service will not be refunded.
Customer Preparation for the Service
25. The customer must ensure that the old TV is disconnected (if applicable). If the old TV is wall mounted and not disconnected from the mount prior to the Service, the Service will not take place.
26. The customer must ensure that the area where the wall mount will be installed is clear and accessible (i.e. no furniture blocking the area). There must be sufficient space for the Service to be performed safely.
27. The customer must ensure they have the correct wall mount bracket readily available for the installation. If required, these can be purchased from the Service Provider (subject to availability) or purchased separately. If the brackets are not available, the installation will not be able to take place.
28. The customer must provide the necessary cables and/or mounting hardware necessary for the installation and environment.
29. If the customer requires any additional Service(s) on top of the Service package paid for, the customer must arrange this with the Service Provider and will be charged by the Service Provider directly.
Eligibility and Limitations for TV Models/TV Wall Mounting
30. For all TV models, Wall mounting installation is available at an additional charge. A wall mounting bracket will need to be purchased separately if it is not included with the TV.
The below models have a wall mount bracket included:
OLED55G26LA.AEK
OLED65G26LA.AEK
OLED77G26LA.AEK
OLED83G36LA.AEK
OLED77G36LA.AEK
OLED65G36LA.AEK
OLED55G36LA.AEK
OLED83M39LA.AEKM
OLED77M39LA.AEKM
OLED55G45LW.AEK
OLED55G45LW.G1
OLED65G45LW.AEK
OLED65G45LW.USG10TY
OLED77G45LW.AEK
OLED77G45LW.USG10TY
OLED83G45LW.AEK
OLED83G45LW.US95TR
OLED97G45LW.AEK
OLED97G45LW.US95TR
For G4 wall mounted TVs, the wall mount bracket installation service is free of charge from 13.11.2024:
OLED65G45LW.AEK |
OLED55G45LW.AEK |
OLED77G45LW.AEK |
OLED83G45LW.AEK |
The customer must ensure they have the correct wall mount bracket readily available for the installation, on the day of TV's delivery. If required, these can be purchased from the Service Provider (subject to availability) or purchased separately. If the brackets are not available, the installation will not be able to take place.
Post-Installation Issues
31. Any issues concerning installation, including property damage, must be raised via the Service Providers customer service within 48 hours of installation. The Service Provider can be contacted directly via https://panthergroup.co.uk/customer-hub or by calling 01604 215 000.
General Terms and Conditions
32. It is the responsibility of the customer to supply the correct information (outlined above) in order to benefit from this Service.
33. Services cannot be booked for previously placed orders. The Service must be booked together with the Qualifying Product on www.lg.com/uk.
34. The Promoter reserves the right to cancel the Service at any time.
35. The Promoter and its associated agencies and companies are not liable for any loss (including, without limitation, indirect, special or consequential loss or loss of profits), expense or damage which is suffered or sustained (whether or not arising from any person’s negligence) in connection with this Service or accepting or using the/a Service(s), except for any liability which cannot be excluded by law. Nothing will exclude Promoters liability for death or personal injury as a result of its negligence.
36. The Promoter will not be liable for any delay or failure to comply with its obligations for reasons beyond its reasonable control arising from but not limited to Acts of God, global or regional epidemic or pandemic, adverse weather conditions, fire, industrial dispute, war, terrorist activity, hostilities, political unrest, riots, civil commotion, plague or other natural calamities, or any other circumstances of the Promoter.
37. All personal data supplied for this Service will be used solely for the purpose of this Service by the Promoter and/or by any agent appointed by it to assist with providing the Service and will not be disclosed to an unconnected third party unless your positive consent has been obtained. Your personal data will be handled in accordance with the Promoter’s privacy policy, available at: https://www.lg.com/uk/privacy.
38. If any part/s of these Terms and Conditions are legally ruled to be invalid, illegal or unenforceable, the remainder will not be affected and will continue in full force and effect.
39. By using this Service, you will be deemed to have agreed to be bound by these Terms and Conditions.
40. If there is a discrepancy between these Terms and Conditions and those in any other material, these Terms and Conditions will prevail.
41. These Terms and Conditions are governed by English law and their interpretation and application will be subject to the exclusive jurisdiction of the courts of England and Wales.
Service promoter: LG Electronics U.K. Ltd, Velocity 2, Brooklands Drive, Weybridge, KT13 0SL
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