Keep your mind at ease and your LG smart appliances performing at their best with LG’s exclusive customer support program. LG ProActive Customer Care uses artificial intelligence to offer useful maintenance tips, alert you to potential problems before they even occur and expedite repairs when needed.

To get started, simply connect your product in the LG ThinQ™ app and ProActive Customer Care will be automatically activated:

• • Receive an email within the first 12 hours of registration—or within the first two cycles for washers and dryers—so that LG can help monitor the performance of your appliances.


• • Get automatic diagnostic checks of newly installed appliances to make sure your appliance was installed correctly and will run smoothly, giving you that added peace of mind.


• • Have the power to stay a step ahead. Because you'll get alerts and emails that help identify maintenance needs and diagnose potential issues, you can take preventive measures to keep your LG smart dishwasher, range or other smart appliance in tip-top condition.


• • Get preventative alerts about possible maintenance needs before they even occur, and guidance on how to correct the issue. Let LG help you identify issues before they become a major problem.


• • Be confident your appliances are running at their best with detailed monthly performance reports—such as number of loads of laundry done or average refrigerator temperature, notification history and current status. Your monthly reports will even remind you when it’s time to perform routine maintenance and offer step-by-step instructions so you can maintain your appliances with ease.


• • Benefit from automatic detection of issues that could potentially cause increases in energy usage and water consumption, plus guidance on how to correct it so you can maximize efficiency and minimize costs.