FAQs for LG Electronics
Home 8 Energy Storage Systems

Where can I purchase an LG Electronics Home 8 Energy Storage System?

You can purchase the LG Electronics Home 8 Energy Storage System through an LG Installer. For more information on where to buy, please visit the LG Partner Finder at https://ess.lgpropartners.com/#/page/partner-locator to find your local LG Installer.

Why choose an LG Electronics Home 8 energy storage system?

The LG Electronics Home 8 energy storage system is designed for reliability and efficiency, providing seamless backup power and optimizing energy usage. Its advanced technology ensures you have power when you need it most, making it a smart choice for energy independence and sustainability.

What are the benefits of an LG Electronics Home 8 energy storage system?

The LG Home 8 energy storage system offers numerous benefits, including:



• • Reliable Backup Power: Ensures your home remains powered during outages.


• • Energy Efficiency: Reduces electricity bills by optimizing energy usage and leveraging off-peak rates.


• • Seamless Integration: Easily integrates with LG appliances and HVAC systems, especially those with heat pump technology.


• • Smart Management: Managed via the ThinQ app, allowing for remote monitoring and control.


• • Environmentally Friendly: Supports the use of renewable energy sources, contributing to a reduced carbon footprint.

Can LG Electronics Home 8 support my LG appliances?

Yes, the LG Home 8 energy storage system is designed to seamlessly support LG appliances and HVAC systems, particularly those utilizing heat pump technology, ensuring optimal performance and energy efficiency.

Where can I find information on the ThinQ App?

The ThinQ App user information can be found on the official LG Electronics website at https://www.lg.com/us/lg-thinq

Where can I find the LG Home Series warranty information?

The Home Series warranty information is available on the LG Electronics website at https://www.lg.com/us/ess/warranty

What is the Home Series Smart Energy Box?

The Home Series Smart Energy Box is a central component of the LG Home 8 energy storage system. It manages and stores energy, ensuring efficient distribution and reliable backup power for your home.

Which solar inverters are compatible with the Home Series systems?

The LG Home Series systems are compatible with a wide range of solar inverters. For a detailed list of compatible brands and types, please refer to the compatibility guide available on the LG Electronics website or contact LG customer support.

What are backup loads and non-backup loads?

- Backup Loads: These are critical electrical circuits in your home that the LG Home 8 energy storage system will power during an outage, ensuring essential appliances and systems remain operational.

- Non-Backup Loads: These are non-essential circuits that will not be powered during an outage. They include less critical appliances and systems that can be temporarily turned off without major inconvenience.

How long does it take to switch to backup mode to power the home loads from the Home Series Smart Energy Box when the grid power supply is off?

The Home 5 and Home 8 Series Smart Energy Box switches to backup mode almost instantly when the grid power supply is off, ensuring minimal disruption to your home’s power supply.

What’s the noise level of the LG Electronics Home 8 Energy Storage System (ESS)?

The combined fan noise of the LG Home 8 ESS is less than 47dB, making it exceptionally quiet.

How much usable energy can the LG Electronics Home 8 Energy Storage System (ESS) store?

The LG Home 8 ESS can store up to 14.4 kWh of usable energy.

Can I connect my LG Electronics Home 8 Energy Storage System (ESS) to more units?

Yes, you can connect up to four Home 8 systems, providing up to 57.6 kWh of total usable energy storage.

How long does it take to install the LG Electronics Home 8 Energy Storage System (ESS)?

The Home 8 ESS features just two SKUs and a simple modular assembly, allowing for quick and easy installation. Most installations are completed in less than a day.

Can the ThinQ® app connect to other LG Electronics appliances?

Yes, the ThinQ app allows you to connect, control, and monitor all your LG home appliances from anywhere.

Can an LG Electronics Commercial Energy Storage System (ESS) replace my business's diesel generator?

Yes, the Commercial ESS can replace your diesel generator, offering quieter operation, less frequent maintenance, and cleaner power. Each unit can store and provide up to 1.2MWh of power, and you can couple up to four units for a total storage capacity of up to 100MWh.

My business has specific power demands. How can I be sure the Commercial ESS will keep up with those needs in an emergency?

We understand that each business has unique power requirements. We will work closely with you to scale a Commercial ESS to meet your specific power needs, ensuring your business continues to operate smoothly during any emergency.

Is there a warranty included with my LG Electronics Home 5 or 8 purchase?

Yes, the Home 8 system comes with a limited warranty of up to 10 years. Detailed warranty information can be found on our website at https://www.lg.com/us/ess/warranty

Are the LG Electronics Home 8 Energy Storage Systems safe for my home?

Safety is our top priority at LG ESS. Our units are UL certified, including UL 9540 and 9540a fire tests, ensuring they meet the highest safety standards.

What businesses can benefit the most from the LG Electronics Commercial Energy Storage Systems?

Many industries can benefit from an ESS solution, including Hospitality, Education, Healthcare, Manufacturing, Data Centers, and Mixed-use office spaces, as it provides a reliable and efficient alternative to traditional generators.