Hard Reset (Factory Data Reset)

If you forget your lock sequence and backup PIN, you’ll have to perform a hard reset to gain access to your phone.

WARNING

Performing a hard reset deletes all of your user data, which includes pictures, videos, and music saved to your internal memory. Please make sure to back up your information prior to performing a hard reset.

  1. Turn the phone off.

  2. Press and hold the following keys at the same time: Volume Down Key + Power/Lock Key .

  3. Release both of the keys when the System recovery screen is displayed.

  4. Press either of the Volume Keys to highlight Factory data reset, then press the Power/Lock Key .

    NOTE

    Highlight Continue reboot to simply restart your phone without performing a hard reset.

  5. The Factory data reset screen is displayed. Press either of the Volume Keys to highlight Yes (or No to exit), then press the Power/Lock Key to continue.

  6. Your phone will perform a hard reset.

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