FAQ

Please check to see if any problems you have encountered with your phone are described in this section, before taking the phone in for service or calling a service representative.

Bluetooth
SUB-CATEGORY	QUESTION	ANSWER
Bluetooth Devices	What are the functions available via Bluetooth?	Connecting to Stereo/Mono Headset, Car Kit, and FTP server is possible. When it’s connected to another phone via Bluetooth, you can receive Contacts data.
Bluetooth Headset	If my Bluetooth headset is connected, can I listen to my music through my 3.5mm wired headphones?	When a Bluetooth headset is connected, all system sounds are played over the headset. As a result, you will not be able to listen to music through your wired headphones.

Data
SUB-CATEGORY	QUESTION	ANSWER
Contacts Backup	How can I back up Contacts?	The Contacts data can be synchronized between your phone and Gmail™.
Synchronization	Is it possible to set up one-way-sync with Gmail?	Only two-way synchronization is available.
Synchronization	Is it possible to synchronize all of the Email folders?	The Inbox is automatically synchronized. You can view other folders by tapping the Menu Key and selecting Folders.
Synchronization	Is it possible to transfer Contacts data from a feature phone to an Android™ phone?	Yes, if your contacts can be extracted into a .CSV file. How to transfer: Create “.CSV” file with the contacts on your current phone (you may be able to use the PC suite software provided by LGE). Log into Gmail with your PC. Click Contacts. Click Import. Attach the “.CSV” file. Your contacts will then be synchronized between your Android phone and Gmail.

Google™ Service
SUB-CATEGORY	QUESTION	ANSWER
Gmail Log-In	Should I have to log into Gmail whenever I want to access Gmail?	Once you log into Gmail, you don’t need to log into Gmail again.
Google Account	Is it possible to filter emails?	No, email filtering is not supported via the phone.

Phone Function
SUB-CATEGORY	QUESTION	ANSWER
YouTube™	Is it possible to play YouTube videos?	Yes, YouTube videos are supported but may have to be viewed through the YouTube application (and not the Browser).
Email	What happens when I execute another application while writing an email?	Your email will automatically be saved as a draft.
Ringtone	Is there a file size limitation for when I want to use an .MP3 file as a ringtone?	There is no file size limitation.
Message Time	My phone does not display the time of receipt for messages older than 24 hours. How can I change this?	Touch and hold the desired message. Then tap View message details.
microSD Card	What is the maximum supported size for a memory card?	32GB memory cards are compatible.
Navigation	Is it possible to install another navigation application on my phone?	Any application that is available on Play Store and is compatible with the hardware can be installed and used.
Synchronization	Is it possible to synchronize my contacts from all of my email accounts?	Only Gmail and MS Exchange server (Company Email Server) contacts can be synchronized.
Wait and Pause	Is it possible to save a contact with Wait and Pause in the numbers?	If you transferred a contact with the Wait and Pause functions saved into the number, you will not be able to use those features. You will need to re-save each number. How to re-save numbers with Wait and Pause: From the Home screen, tap the Phone Key in the Quick Keys bar. Dial the number, then tap the Menu Key . Tap Add 2-sec pause or Add wait, enter the remaining numbers, then save the number for the Contact.
Security	What are the phone’s security functions?	You are able to set the phone to require the entry of an unlock sequence (face recognition, pattern, PIN, or password) before the phone can be accessed or used.
Unlock Pattern	What should I do if I forget my Unlock Pattern?	After attempting the Unlock Pattern 5 times, you can tap the Forgot Pattern? option and use your Google Account information or Backup PIN to unlock your phone.
Unlock Pattern	How do I create the Unlock Pattern?	From the Home screen, tap the Menu Key . Tap Settings > Lock screen. Tap Select screen lock. Tap Pattern. The first time you do this, a short tutorial about creating an unlock pattern appears. Set up by drawing your pattern once > Continue, draw again > Confirm.
Speed Dial	Is Speed Dialing supported?	Yes. You can set Speed Dials as well as save a contact directly on your Home screen. To set a Speed Dial: Open the Contacts application. Tap the Menu Key > Speed dial. Tap the speed dial location and select the desired contact. To set a Direct Dial shortcut to your Home screen: Touch and hold an empty area on your Home screen. Tap the Widgets tab > Direct dial. Tap the contact in your Contacts list.
Memory	Will I know when my memory is full?	Yes, you will receive a notification.
Language Support	Is it possible to change the language?	The phone has multi-lingual capabilities. To change the language: From the Home screen, tap the Menu Key > Settings. Tap Language & input > Language. Tap the desired language.
Language Support	Which languages are supported when using Play Store?	The Play Store application supports English and Spanish. Third party applications may not support all languages.
VPN	How do I set up a VPN?	VPN access configuration is different according to each company. To configure VPN access from your phone, you must obtain the details from your company’s network administrator.
Screen time out	My screen turns off after only 30 seconds. How can I change the amount of time for the backlight to turn off?	From the Home screen, tap the Menu Key . Tap Settings > Display > Screen timeout. Tap the preferred screen backlight timeout time.
Wi-Fi & 4G	When Wi-Fi and 4G are both available, which service will my phone use?	When using data, your phone may default to the Wi-Fi connection (if Wi-Fi connectivity on your phone is set to On). However, there will be no notification when your phone switches from one to the other. To know which data connection is being used, use the 4G or Wi-Fi icon at the top of your screen.
Home screen	Is it possible to remove an application from the Home screen?	Yes. Just touch and hold the icon until the Remove bar appears at the top of the screen. Then, without lifting your finger, drag the icon to the Remove bar.
Application	I downloaded an application and it causes a lot of errors. How do I remove it?	From the Home screen, tap the Menu Key . Tap Settings > Application manager. Tap the application > Uninstall.
Ringtones	Can I use music files for my ringtones?	Yes. After saving a music file as a ringtone, you can use it anywhere you can set ringtones as an alert. Touch and hold a song in a library list. In the Context menu that opens, tap Set as ringtone.
Alarm	Will my alarm be audible or will it go off if the phone is turned off?	No, this is not supported.
Alarm	If my Ringer Volume is set to Off or Vibrate, will I hear my alarm?	Your alarm is programmed to be audible even in these scenarios.

Phone Spec
SUB-CATEGORY	QUESTION	ANSWER
Battery Time	What is the maximum amount of time my phone’s battery will last before I need to recharge it?	Talk time: Approx. 455 mins Standby: Approx. 20 days
Band	Which wireless bands are supported by the phone?	Your phone is able to operate on the 800MHz, 1900MHz, and AWS bands.

Recovery Solution
SUB-CATEGORY	QUESTION	ANSWER
Factory Reset	How can I perform a factory reset if I can’t access the phone’s Settings menu?	How to perform a factory reset: Turn the phone off. Press and hold the following keys at the same time: Volume Down Key + Power/Lock Key . Release the keys when the FACTORY HARD RESET screen is displayed. Press the Power/Lock Key to continue or the Volume Key to cancel. Press the Power/Lock Key once more to confirm or the Volume Key to cancel. Attention If a factory reset is performed, all installed applications and user data will be erased. Please remember to back up any important data before performing a factory reset.
Battery	Phone is locked-up and does not function	Remove the battery and re-install it to restart your phone again.
Power Reset	Phone is locked-up and does not function	In the case of a malfunction or lock up error, press and hold the Power/Lock Key for 8 seconds to reset the phone.