Business Warranty
General Warranty
Print-
Your LG Display will be repaired or replaced in accordance with the terms of this warranty, at LGE’s option, if it proves to be defective in material or workmanship under normal use, during the warranty period (Warranty Period) listed below, effective from the date (Date of Purchase) of original consumer purchase of the unit. This warranty is good only to the original purchaser of the product and effective only when used in the United States, excluding U.S. Territories.
-
※ Please note the below is intended as a guide only, and T&Cs may vary depending on your model and product use.
Guidance for Warranty Period
Commercial Electronics
| Product Name | Labor Warranty | Parts Warranty |
|---|---|---|
| Commercial/Hotel TV | 3 Year | 3 Year |
| Signage | 3 Year | 3 Year |
| Commercial Desktop Monitor Models Only | 3 Year | 3 Year |
EV Charger
| Level | Labor Warranty | Parts Warranty | Remarks |
|---|---|---|---|
|
EV Charger Level 2 (Up to 20KW, AC Charging) |
3 Year | 3 Year | Return & Repair |
| EV Charger Level 3 (From 40KW and above, DC Charging) |
2 Year | 2 Year | On-site Repair |
PTAC
| Product Name | Labor Warranty | Parts Warranty | Sealed System Warranty |
|---|---|---|---|
| LG PTAC | 1 Year | 5 Year | 5 Year (Labor + Parts) |
Other products
| Product Name | Labor Warranty | Parts Warranty | Remarks |
|---|---|---|---|
| SAC | 1 Year | 9 Year | Maximum 10 year |
| Solar | 10 ~ 12Year | 13 ~ 15 Year | Maximum 25 year |
| ESS | 7 Year | 3 Year | Maximum 10 year |
| Lighting | 3 Year | - | - |
Service Process
LG Electronics recommends B2B customer and/or SI company to make a purchase of buffer stock to keep the business running normally minimizing downtime. The basic service process for B2B customer/SI company is as follows,
Prior to Calling for Service, Please Check the Following Steps:
- 1. The SI Company shall verify compatibility prior to installation, then install their hardware and software along with LG products.
- 2. Contact LG Sales Engineer for any questions regarding installation or other technical information.
- 3. Check with SI for any recent firmware update.
Please Have The Below Information Ready When Calling for Service:
- When calling for service, Please have your unit’s model number, serial number, and problem description available.
- Parts and service in accordance with the LG warranty are LG’s responsibility and will be provided without charge. Other service requirements will be at the owner’s expense.
- Unit should be dismounted and made available for repair at the time of service.
- If a replacement unit is required, under some circumstances you may be asked to provide credit card information for a non-warranty service fee, as a deposit for advanced shipment, or cost of unreturned unit.
- If a replacement unit is received, please use the carton and packaging from that replacement unit in returning the defective unit to LG.
- In an event the defective unit is not returned to LG, a charge will be incurred for the cost of the unit.
- To ensure proper credit and avoid unnecessary charges, you must obtain an LG Return Authorization before returning any unit to LG. Contact the LG Commercial Display Help Desk for details.