Skip to Contents Skip to Accessibility Help
Search
Close
item successfully added toCartitem in cart
Menu
HOME  /  Support  /  Request SWAP

Request SWAP / Repair & Return

ㅤ
  • Business Customers Only
  • If you have any questions, please call Commercial
    Display SWAP line at 888-865-3026 option 1, option 2.
  • Consumer Products
  • Please visit our consumer Request a Repair section for proper assistance.
*Required fields

Step 1.Enhanced Service

Edit
Did you purchase Enhanced Service Plan with SWAP option?*Required field
Enhanced Service field is required.
  1. 01.Enhanced Service Plan with SWAP : A service plan with SWAP replacement option that customer purchased
  2. 02.Notice : 24/48 hr SWAP request must be submitted by 2PM Central for same business day shipment
  • Enhanced Service Plan with SWAP Purchased.
  • Enhanced Service Plan not Purchased.
Edit

Step 2.Select Your Product

Edit
Please choose an item from the list below
Model Number Product

    There are no related products.

    Close results
    Select your model number is required. There are no related products.
    Find my model #?
    or Select by Product Category
    Category is required.
    Product is required.
    Product Type is required.
    Model number is required.
    Enter Model Number or Select by Product Category*Required field
    • Serial Number :
    • SKU Number :
    • Serial Number :
    • Installation Date :
    • Purchased Date :

    Step 3.Your Service Type

    Edit

    Step 3.Product Issue

    Edit
    Choose diagnostic information
    Description is required.
    Characters left : 1000 / 1000
    Please attach pictures for detail
    File must be less than 10MB. Allowed file types : jpeg, bpg, jpg, gif, pdf, png, tif, zip
    The format of the file youve attached is not supported. Attachment File size over.
    The format of the file youve attached is not supported. Attachment File size over.
    • Diagnosis
    • > >
    • Description
    • Attachment

    Step 4.Unit Location Information (Ship to)

    Edit
    Property Name is required.
    Address is required.
    state
    State is required.
    City is required.
    Postal Code is required. 5-digit Postal Code is required.
    First Name is required.
    Last Name is required.
    Email is required. Valid Email is required.
    Property Phone is required. Valid Property Phone Number is required. 10-digit Property Phone Number is required.
    • Property
    • Address
    • , ,
    • Customer Name
    • Email
    • Property Phone

    Step 5.Requestor Information

    Edit
    First Name is required.
    Last Name is required.
    Email is required. Valid Email is required.
    Phone is required. Valid Property Phone Number is required. 10-digit Property Phone Number is required.
    Receive Email*Required field
    I would like all Email correspondence directed to
    Receive Email field is required.

    Privacy Policy

    Privacy Policy is not checked.
    • Customer Name
    • Email
    • Phone
    • Company Name
    • Job Title
    • I would like all Email correspondence directed to Property

    Step 6.Security Agreement

    Edit

    Please read replacement types and check below, agreeing with LG’s replacement policy.

    Advance Replacement (Applies to Enhanced Service Plan customers or Commercial customers)

    • 01.Your previous unit must be returned to LG within 10 business days from the receipt of replacement unit.
      - A pre-paid shipping label and an instruction letter will be sent to you by email once your case has been approved.
    • 02.Once you receive your replacement unit, utilize the same box to return your previous unit.
    • 03.Utilize the prepaid label and deliver to your nearest drop box or release the package to carrier when LG arranges it for pick up.
    • 04.Be sure to keep your tracking number prior to releasing your package just in case of loss or unforeseeable situations.

    If your previous unit is not returned within 10 business days, you will be notified of non return status and will be requested to return the unit. If not received within 30 business days, an invoice for the full cost of the replacement unit will be issued by LG Electronics to the SWAP requestor.

    This consent remains valid for one year from the submittal date and will be used as a legally-binding promissory note for all exchanges and SWAP during that time period

    Standard Replacement

    • 01.Once your request for SWAP Replacement is approved, LG will provide you with a prepaid shipping label and instruction for shipment. It is your responsibility to ship your unit in timely manner.
    • 02.Once LG receives your unit, we will ship the replacement unit to you within 2 business days from designated Warehouse (Arrival time will vary)
    • 03.In an event LG does not have the same model in stock, you will be contacted with an option to choose a) accept most compatible model b) Wait for replacement, c) Credit to your account

    By electing to receive advance replacement, I agree to the following terms.

    • 01.Your previous unit must be returned to LG within 10 business days from the receipt of replacement unit.
      - A pre-paid shipping label and an instruction letter will be sent to you by email once your case has been approved.
    • 02.Once you receive your replacement unit, utilize the same box to return your previous unit.
    • 03.Utilize prepaid label and deliver to your nearest drop box or release the package to carrier when LG arranges it for pick up.
    • 04.Be sure to keep your tracking number prior to releasing your package just in case of loss or unforeseeable situations.

    If your previous unit is not returned within 10 business days, you will be notified of non return status and will be requested to return the unit. If not received within 30 business days, an invoice for the full cost of the replacement unit will be issued by LG Electronics to the SWAP requestor.

    This consent remains valid for one year from the submittal date and will be used as a legally-binding promissory note for all exchanges and SWAP during that time period

    • Agree to Terms and Conditions

    Review Your Information*

    Please review your Repair Request. Select edit to change your information. Select submit to request a SWAP

    Need to Contact Us?

    Contact us for all your product questions or concerns.

    Contact Us
    ‎
    Online Chat