LG is unable to retrieve or reset user account information; a Google account is used to sign-in.
If you have forgotten your Google account password, please visit google.com/accounts/recovery.
Factory Reset (Powerwash)
If you cannot recover your password, you may wish to reset your Chromebase. Perform a powerwash to clear all locally stored user data and factory reset.
Note: If you run Powerwash, all registered accounts and stored data will be deleted. Please back up the data to exterior storage such as an external hard drive, or other memory devices.
There are two methods to initiate a Powerwash:
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Starting at the Login Screen, press ctrl + shift + alt + r on your keyboard, at the same time.
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A restart will be required to initiate the Powerwash, click the Restart button.
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Once your Chromebase restarts, click the Powerwash button to continue.
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Click the Continue button to initiate the wipe. All user data, user accounts, and local files will be erased.
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First, log-in to a user account. This doesn't have to be the owner account; any non-guest account can access Powerwash.
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Click on the status area
at the lower right.
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Select Settings.
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Click on the Show advanced settings link near the bottom.
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Scroll to the Powerwash section and click the Powerwash button.
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A restart will be required to initiate the Powerwash, click the Restart button.
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Once your Chromebase restarts, click the Powerwash button to continue.
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Click the Continue button to initiate the wipe. All user data, user accounts, and local files will be erased.
