At a Glance
Apple TV+ is available on select 2018 LG WebOS 4.0 models and later. If you have trouble accessing the app, or experiencing playback issues, these can be resolved with some troubleshooting.
Try This
➜Apple TV+ app not on my TV or does not open
The Apple TV+ app should show on the WebOS launcher row.
In the event that it cannot be located, search for Apple TV+ within the LG Content Store.
View the full list of compatible models below:
2023 (webOS 23)
OLED: All OLED Models
QNED: All QNED Models
UHD: UR Series, NANO Series
2022 (webOS 22)
OLED: All OLED Models
QNED: All QNED Models
UHD: UQ Series, NANO Series
2021 (webOS 6.0)
OLED: All OLED Models
QNED: All QNED Models
UHD: UP Series, NANO Series
2020 (webOS 5.0)
OLED: BX/CX/GX/WX/ZX/RX
UHD: UN Series, NANO Series
2019 (webOS 4.5)
OLED: B9/C9/E9/W9/Z9
UHD: UM Series, SM Series
2018 (webOS 4.0)
OLED: B8/C8/E8/W8/Z8
UHD: UK Series, SK Series
➜Ensure the TV's firmware is up to date.
Issues can arise when an app is updated, but the TV's firmware is not updated.
WebOS 5.0 and Higher: Go to [SETTINGS] > [ALL SETTINGS] > [SUPPORT] > [SOFTWARE UPDATE].
WebOS 3.0 Through 4.5: Go to [SETTINGS] > [ALL SETTINGS] > [SUPPORT] > [CHECK FOR UPDATES].
Some features and apps will not work if the user agreements are not accepted.
➜Factory Reset
If none of the steps above help, then the last step you can try is to factory reset the TV.
WebOS 6.0 or Newer: Go to [SETTINGS] > [ALL SETTINGS] > [GENERAL] > [SYSTEM] > [RESET TO INITIAL SETTINGS]
WebOS 5.0 or Newer: Go to [SETTINGS] > [ALL SETTINGS] > [SUPPORT] > [RESET TO INITIAL SETTINGS]
WebOS 4.5 to WebOS 1.0: Go to [SETTINGS] > [ALL SETTINGS] > [GENERAL] > [RESET TO INITIAL SETTINGS]
If you have other questions or concerns, please visit our Contact Us page for further assistance.
