This article explains how to connect your LG Chromebase Monitor to your wireless home network, or troubleshoot network related issues.
Advanced Setup
If using a hidden network, static IP, or advanced security protocols.
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My network does not appear in the network list
- Ensure the wireless router is powered on.
- Ensure your Chromebase is within range of the wireless router with minimal obstacles between.
Note: The wireless receiver built in to the Chromebase may not be as strong as other devices. - Restart the Chromebase and wireless router (unplug the router, then plug it back in. Restart your Chromebase as normal).
- For Advanced Users: Make sure the router has SSID Broadcast enabled.
- If the issue persists, Contact Us.
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Unable to join - Incorrect password
- Contact your Internet Service Provider or router manufacturer for help obtaining the correct Wi-Fi password.
- Restart your Chromebase and wireless router (unplug the router, then plug it back in. Restart your Chromebase as normal).
- Wi-Fi passwords are case-sensative, so ensure you mind capital versus lowercase.
- If the issue persists, Contact Us.
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Unable to join - Other Error
- Ensure the wireless router is powered on.
- Ensure your Chromebase is within range of the wireless router with minimal obstacles between.
Note: The wireless receiver built in to the Chromebase may not be as strong as other devices. - Restart your Chromebase and wireless router (unplug the router, then plug it back in. Restart your Chromebase as normal).
- For Advanced Users: Make sure the router has MAC Filtering disabled.
- For Advanced Users: Make sure the router has DHCP enabled, or that you have the appropriate static IP settings programmed into your Chromebase.
- If the issue persists, Contact Us.
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Joined network - No Internet access
- Check other devices for Internet access. If none of your devices have Internet access, contact your ISP (Internet Service Provider).
- Restart your Chromebase and wireless router (unplug the router, then plug it back in. Restart your Chromebase as normal).
- For Advanced Users: Check the router's firewall settings.
- For Advanced Users: Check the static IP settings.
- If the issue persists, Contact Us.