Software or App issues can happen after a software update, app update, changed setting, or more. Select the issue your having below to get detailed steps on fixing your issue.
NOTE: Some Settings, Menus, or Icons may differ from that of your device, this article should only be used as a general reference.
Note: Activations and service related questions can only be answered by your wireless carrier. LG does not have access to this information.
Errors
Some application errors can be effected by a recent software update or the time on your device not syncing correctly.
Please use the following steps to fix the issue.
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Reset Clock
Tap the Left soft Key (Menu)
> Settings
> Phone Settings > Date & Time.
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If available on your model tap to enable Auto Update and Auto-time zone.
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If not, change the time to any time, save, return to the menu and change the time to your current time.
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Update Apps / Software
If its a downloaded app, ensure its the latest version,
if its a default app, check for a phone software update by:Press the Left Soft Key (Menu)
Apps Crashing
Sometimes, after a software update, an app can have issues with the system causing it to crash or close Unexpectedly.
Please use the following steps to fix the issue.
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App Data
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Restart the phone to have a fresh start.
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Check your memory space, if its running low, that may be the your apps crash.
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Move information off the phone to a PC or try deleting old messages, pictures, files to make space on the phone.
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Update Apps / Software
If a downloaded app crashes, try to un-install and re-download it, ensure its the latest version, if its a default app, check for a phone software update by:
Press the Left Soft Key (Menu)
Device Resetting
Due to a recent update, your device may be suffering from random resets.
Use the following steps as a temporary solution until the issue has been resolved.
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Power Cycle
Restart the phone to have a fresh start.
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If you phone has a removable battery, take it out and let the phone sit for a minute.
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Re insert the battery and power it back on.
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Update Apps / Software
If a downloaded app crashes, try to un-install and re-download it, ensure its the latest version, if its a default app, check for a phone software update by:
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Press the Left Soft Key (Menu)
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Yianni is a Mobile Device expert and author of this help library article. Please leave him feedback below about the page.
