If the error code (NA/NB/NI/NM/ND/NS) appears while you are registering LG ThinQ app, check the following.
| Type of error | Error descriptions | Substitution methods |
|---|---|---|
| NA | The product is far away from the router. (Environmental issues) |
Readjust the distance between the router and the product by shortening it. |
| NB | An incorrect router password was provided | Recheck the router password. |
| NI | Router’s IP address not assigned. (Issue with the router) |
Reset the router. |
| NM | Mas number of router accesses exceeded. (Issue with the router) |
Reset the router. |
| ND | Timeout due to identification failure (Compatibility issue with the latest router) |
Establish a hotspot (tethering) connection once and then retry registering your router. |
| NS | Router not connected to the Internet (router issue) |
You need to check if the Internet connection via the router is normal. |
Move left or right to check the contents.
Note
- If you have several routers, you have to reset the main router and the connecting routers altogether.
- ThinQ App connection supports routers of 2.4 GHz only.
5 GHz is not supported.
Check if the problem lies in the router.
After disconnecting the router (wi-fi) connection, prepare two mobile phones and enable the hotspot (tethering) of one phone and complete product registration.
If registration is made in the hotspot (tethering) environment, the issue can be seen as caused by the router.
This guide was created for all models, so the images or content may be different from your product.
