The dryer has power but is not responding when selecting cycles or pressing the START button. If the unit powers ON but is not heating or drying enough, or taking a long time to dry, please visit our Not Heating, Not Drying or Long Time Drying content for further troubleshooting steps.
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Check CHILD LOCK.
If the safety CHILD LOCK is ON, the display will not respond.
CHILD LOCK on most models can be disabled by pressing and holding the CHILD LOCK button for 3 seconds.
After disengaging the child lock, run a cycle and see if there are any additional issues.
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Check if drum turns.
Press START button and closely watch if the drum in the unit TURNS.
If you see an error code, please visit our Error Code - Laundry Dryer page for more information.
Is the drum turning?
YesNo -
Check for heating.
Let the unit run for 30 seconds, then open the door and feel inside for heat. If the drum is WARM, then the unit is working properly. You can check our Not Heating, Not Drying or Long Time Drying to optimize the performance of the unit.
If the drum is COLD, please visit our Not Heating, Not Drying or Long Time Drying page for more troubleshooting steps.
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Perform hard reset.
When you pressed START, IF the processing window FLASHES and you see the TIME COUNTDOWN on the display screen, then the unit may require a repair service. Otherwise, perform the hard reset.
How to perform a hard reset.
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Turn off the unit circuit breaker.
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Unplug the dryer.
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While the dryer is unplugged and the circuit breaker is OFF, PRESS and HOLD the POWER/START button for 5 seconds, then hold down the PLAY/PAUSE button for 5 seconds.
Plug the unit back in and turn the circuit breaker ON. If the unit does not power ON, it will require a repair service. Please visit our Request a Repair page.
NOTE: Some power outlets are sometimes controlled by light switches on the wall. Ensure to turn the light switch ON.
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Sanmi is a Home Appliance expert and author of this help library article. Please leave him feedback below about the page.
