Causes and Symptoms
- The temperature inside the drum is high.
- The drum is filled with water or is spinning.
Wait! Find out more.
The door of the front load washer is locked while washing or spin-drying is taking place.
This is to prevent injury from hot water or vapor that is formed during washing.
If you need to open the door despite this, you can do so by pressing the [Add Item] button or the [Start/Pause] button.
Try this
Does the washer’s door feel hot?
➔ Wait 2 to 3 minutes for the drum to cool down before attempting to open the door.
If the temperature inside the drum is high, the door will remain locked for your safety to prevent injuries caused by hot water or steam.
Is the drum filled with water or is it spinning?
➔ Use the spin-dry function to drain the water inside the drum and then open the door.
The door will not open if the washer is in operation.
First pause the washer, power it off and then turn it back on. Next, press the [Spin-dry] button to drain the water inside the drum.
Once water has been drained, you will be able to open the washer door.
Is the washer not draining after selecting [Spin-Dry]?
➔ Clean the drain filter.
The washer may not be draining due to foreign objects in the drain filter obstructing the drain pump.
In such cases, open the access cover, drain water by opening the residual water hose and clean the drain filter.
Locate the large cap and residual water hose.
Some washer models have the access cover on the right side.
There is no need to touch the residual water hose.
Ensure to close the cap firmly to prevent leakage.
Locate the large cap and residual water hose.
Some washer models have the access cover on the right side.
※ Large amounts of water may flow when cleaning the drain filter. Use extra caution if the floor is hard wood.
※ Keep holding the hose while the cap is off.
Also, ensure the large cap is closed firmly to prevent leakage.
Adding laundry during a wash
➔ Press the [Add Item] button to add more laundry.
Pause the operation of the washer by pressing the [Add item] or [Start/Pause].
You will then be able to open the washer’s door to add more laundry.
If this occurs, unplug the power cord and wait for 1 to 2 minutes.
Then, push the door handle towards the washer and pull it outward to open the door.
If the door still does not open, do not force it.
If the door remains locked after a wash cycle, it may indicate a malfunction.
Please request service in such cases.
This guide was created for all models, so the images or content may be different from your product.
