Is water not entering the tub when running the washing machine and it shows [IE] (Water Inlet Error) on the display? Is the water going in, but the amount of water is too little?
If there is not sufficient water in the tub after 8 minutes, [IE] will appear on the display of the washing machine.
In this case, check the faucet and water supply hose connected to the washing machine.
If there is no water supply in the winter, water pipes or supply hoses may be frozen.
If the problem persists even after following the instructions below, the water supply solenoid may have failed, so please consult an LG Electronics Service Center.
Causes and Symptoms
- There is a water supply outage or the faucet is turned off.
- The water supply hose is pressed or kinked.
- The water supply hose is frozen due to cold weather.
Try this
Is there no water supply because of a water supply outage or a closed faucet?
➔ Open the faucet connected to the water supply hose of the washing machine by turning it counterclockwise.
First, please make sure the faucet connected to the washing machine is able to turn on properly.
Is the water supply hose pressed or kinked, blocking the water flow or causing a leak?
➔ Smooth bends and kinks from the water supply hose to allow water to flow freely.
Washing and spinning movements can cause the washing machine to move a little.
As a result, sometimes the water supply hose may get pressed or kinked. Smooth bends and kinks so that water flows freely through the water supply hose.
If it is severely bent, you can try closing the faucet, and removing the water supply hose from the washing machine, unfolding it and shaping it more smoothly.
Is the washing machine not operating because of freezing in cold weather?
➔ Warm the faucet and water supply hose before use.
If the washing machine's water supply hose or faucet is frozen, water cannot enter the tub.
At times like this, check if the faucet is frozen.
Disconnect the water supply hose from the washing machine, and then open the faucet to see if water flows out.
If no water flows out, soak a towel with hot water and place it around the faucet to warm it for 5 minutes.
Warm the disconnected water supply hose in warm water below 50ºC.
Once all of the ice has melted, reconnect the water supply hose to the washing machine.
Locate the filter and remove it with your fingers or tongs. Then use a toothbrush to remove any foreign objects such as rust, sand, and rocks from the filter.
This guide was created for all models, so the images or content may be different from your product.
