If you're having trouble with your wired keyboard and mouse, try testing them on another computer.
If the problem persists, consider replacing the keyboard or mouse.
If there's no problem, it could be an issue with the Windows OS.
In this case, try connecting to a different USB port or restarting your PC.
You should also check for any damage to the USB port.
Causes and Symptoms
- Issues with the wired keyboard/mouse.
- Problems with the PC's USB port.
Try this
If it's a temporary error with Windows or the system, restarting Windows may solve the problem.
Check the wired keyboard/mouse
Connect the wired keyboard/mouse to a different USB port and check its operation.
If it still doesn't work, it could be a problem with the wired keyboard/mouse or the PC's USB port.
Try connecting the wired keyboard/mouse to another PC and check its operation.
If it still doesn't work, the wired keyboard/mouse may be faulty and need to be replaced.
If only the number keys on the right side of the keyboard are not working, press the NumLock key on the keyboard once.
Check the USB port
Check the PC's USB port for foreign objects or damage.
Connect the wired keyboard/mouse to the USB port and slowly move the USB port area up and down to check the contact status.
※ If there is significant play in the PC's USB port, service inspection is required.
This guide was created for all models, so the images or content may be different from your product.
