Find helpful information about your LG Product through our Help Library. Find helpful information about your LG Product through our Help Library.

Help library

Find helpful information about your LG product

LG Laptop - Troubleshooting a Failed Bluetooth Connection

  • Repair

If the Bluetooth switch below the Bluetooth and other devices menu is turned off, then turn it on.

Causes and symptoms

➔ Your Bluetooth device does not work?

  • You must check if the Bluetooth device is activated in Windows settings.
  • In Windows service settings, check if the Bluetooth support service is terminated.
  • In device manager, check if the device driver is installed properly.
  • If the tasks are completed, restart the PC to apply all the completed tasks.

Try this

➔ How to pair a Bluetooth device PC in Windows 11.

1. On the right side of the taskbar, select the network/sound/battery icon( Network sound battery ) next to [Time and Date] and then select [ Bluetooth Device Management Bluetooth Device Management ].

2. After selecting a Bluetooth device, select Finish.

3. Bluetooth devices and PCs connect automatically when both devices are within Bluetooth range and Bluetooth is turned on.

Bluetooth connection connection (description image)

➔ How to pair a Bluetooth device PC in Windows 10.

1. In the taskbar, select [ start Start ] > [ settings Settings ] > [ Device Device ], and then select [ Bluetooth Bluetooth & Device ].

2. In the [ Bluetooth and Device Bluetooth and Device ] menu, select [ Add Device Add Device ].

3. Select the [Bluetooth] menu to automatically search for nearby Bluetooth devices.

4. Follow the instructions to pair a Bluetooth device.

Bluetooth device connection (description image)

If the Bluetooth switch below the Bluetooth and other devices menu is turned off, then turn it on.

➔ Check if Bluetooth is enabled on your Windows 11 PC.

1. In the taskbar, select [ start Start ] > [ settings Settings ] > [ Bluetooth Bluetooth & Device ] and check if [ Bluetooth Bluetooth on On ] is displayed.

2. How to turn on Bluetooth in quick settings: On the right side of the taskbar, select the network/sound/battery icon( Network sound battery ) next to [Time and Date] and then turn on [ Bluetooth Bluetooth ].

3. If a Bluetooth device is not connected when it is turned on, then it might be displayed as [Not Connected].

Bluetooth not connected (description image)

➔ Check if Bluetooth is enabled on the PC with Windows 10.

1. In the task bar, select [ windows Start ] > [ settings Settings ] > [ Device Device ], and then select [ Bluetooth & Device Bluetooth & Device ].

2. Check if [Bluetooth] is set to [On].

Turn on Bluetooth device (description image)

If the Bluetooth device is terminated in the service app, then start the service status.

1. In the task bar search field, enter [ search ] to select the [ Service App Service App].

2. In the service item, double click all of 3 to 4 items of [Service App Bluetooth Related Service] and select [Startup type : Auto] / [Service Status : Start] and click OK.

In the service item, double click all of 3 to 4 items of [ Bluetooth Related Service] and select [Startup type : Auto] / [Service Status : Start] and click OK.
In the service item, double click all of 3 to 4 items of [ Bluetooth Related Service] and select [Startup type : Auto] / [Service Status : Start] and click OK.

In device manager, check the Bluetooth device driver.

1. In the task bar search field, enter [ search Device Manager] to select [ Device Manager Device Manager].

2. In device manager, select [ Bluetooth Devices Nearby Bluetooth Devices Nearby] and right click with the mouse button on [Unknown Device(or USB related device)] with an exclamation mark to [Delete] it.

In device manager, select [  Bluetooth Devices Nearby] and right click with the mouse button on [Unknown Device(or USB related device)] with an exclamation mark to [Delete] it.

➔ If the tasks are completed, restart the PC to apply all the completed tasks.

Click the Start icon on the taskbar > Click the Shutdown icon > Click Restart to restart Windows.

Click the Start icon on the taskbar > Click the Shutdown icon > Click Restart to restart Windows.

This guide was created for all models, so the images or content may be different from your product.

*Required question

Related Help Library

See more