At a Glance
Lines appearing on your screen can be caused by an improper connection, faulty cable, or in rare cases, an internal problem with the monitor.
Try This
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Remove the Connected Cable
If there is an internal failure with the monitor, the line(s) will still appear on the [No Signal] screen.
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Disconnect and Reconnect the External Device
Unplug the cable of the external device connected to the monitor for 3 seconds then plug it back in. This will refresh the connection and resolve any communication issues.
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Switch to a Different Input
If applicable, switch to a different input source to see if the lines are removed.
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Replace the Connected Cable
Cables can become damaged or worn over time and need replacing. Swap out the cable and retry.
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Need to contact us?
If the problem continues after trying the above, the unit will require service. Please reach out to our 24/7 Chat Support for further assistance.
