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LG Refrigerator - How to Use Smart Diagnosis

  • Troubleshooting

At a Glance

The LG ThinQ® app on your smartphone can be used to perform a Smart Diagnosis of your compatible LG refrigerator and connect you with LG Customer Support should there be any issues.

Note

In order to perform Smart Diagnosis, the refrigerator must be connected to Wi-Fi and registered in the ThinQ app.

Try This

  1. Open the ThinQ app on your mobile device and select the refrigerator.

    image selecting the refrigerator card on the thinQ app
  2. Under the refrigerator, select [Useful Features] at the bottom of the screen.

    image selecting the Useful Features on the thinQ app
  3. Select [Smart Diagnosis] and follow the on screen prompts to complete.

    image selecting the Smart Diagnosis on the thinQ app
  4. Select [Get Started] to begin the diagnosis.


    image selecting the get started button
  5. Once complete, the ThinQ® app will display the details of your refrigerator's performance and indicate any issues that require attention.

    image of a sample refrigerator results
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