Causes and Symptoms
- There are foreign objects on the front and the rear.
- There are foreign objects at the bottom sensor.
- There are foreign objects near the charging station.
The robot vacuum cleaner has a sensor that detects obstacles on its own.
If the robot vacuum believes that there is an obstacle at the front, or it might fall to the floor, then it will keep moving backward.
Try this
Did you try to clean the front sensor and the top camera?
➔ If there are foreign objects near the front sensor or top camera, the sensor might fail and thus the robot vacuum might move backward.
Using a cleaning brush or soft patch, clean the sensor thoroughly.
If there is sticky stuff, then use a wet tissue to wipe it off. Use a dry cloth to wipe it off one more time to prevent stains.
Did you try to clean the bottom sensor?
➔ If there are foreign objects near the bottom sensor, the sensor might fail and thus the robot vacuum might move backward.
Using a cleaning brush or soft patch, clean the sensor thoroughly.
If there is sticky stuff, then use a wet tissue to wipe it off. Use a dry cloth to wipe it off one more time to prevent stains.
Are there obstacles near the charging station?
If there is an obstacle near the charging station when cleaning begins, then due to initial value errors of the sensor, it might fail to operate.
Remove the obstacle and turn off the main power and restart in 3 seconds.
※ Before use or charging, make sure to turn [On] the main power for the robot vacuum.
This guide was created for all models, so the images or content may be different from your product.
