At a Glance
If communication issues occur with your sound bar you may see connection errors, volume issues, or unresponsiveness. Resetting the sound bar can help clear any glitches and restore proper function.
Where can I check for the model name?
The label on the rear or bottom of the sound bar will provide the model name
Try This
Please select your model:
Press the [Wi-Fi] button on the sound bar for at least 5 seconds.
Press the [-] button on the main body and the [AI Sound Pro Key] button on the remote control simultaneously and hold for at least 5 seconds.
Press the [MIC Mute] button on the sound bar for at least 5 seconds.
Press the Vol [-] button on the sound bar and the [Sound Effect] button on the remote control simultaneously and hold for at least 5 seconds.
Press the Vol [-] button on the sound bar and the [Adaptive Sound Control, ASC] button on the remote control simultaneously and hold for at least 5 seconds.
Press the Vol [-] button on the sound bar and the [Standard] button on the remote control simultaneously and hold for at least 5 seconds.
Press the Vol [-] button on the sound bar and the [Standard] button on the remote control at the same time and hold for at least 5 seconds.
Press the Vol [-] button on the sound bar and the [Treble] button on the remote control at the same time and hold for at least 5 seconds.
Press the Vol [-] button on the sound bar and the [Voice] button on the remote control at the same time and hold for at least 5 seconds.
Press the Vol [-] button on the sound bar and the [0] button on the remote control at the same time and hold for at least 5 seconds.
Press the [Pause] button on the sound bar and the [0] button on the remote control at the same time and hold for at least 5 seconds.
As the remote controls of these models do not have number buttons, please reach out to our 24/7 Chat Support for further assistance.
Need to contact us?
If you have other questions or concerns, please reach out to our 24/7 Chat Support for further assistance.
