Try this
If the sound bar and TV are connected but no audio is heard, try the following.
1. Check the volume of the sound bar.
Turn up the volume using the sound bar remote control or the volume buttons on the sound bar itself.
2. Check the volume of your TV.
Turn up the volume using the TV remote control or the volume buttons on the TV itself.
[Example image] Location of volume buttons on different LG TV remote controls.
3. If you have a set-top box connected, check the volume and cable connection of the set-top box.
Turn up the volume using the set-top box remote control.
Check the cable connection between your TV and set-top box. Ensure that both ends of the cable are securely plugged into their respective ports.
4. Check the cable connection between your TV and sound bar.
Make sure both ends of the HDMI cable are securely plugged into the TV and sound bar.
Make sure both ends of the optical cable are securely plugged into the TV and the sound bar.
5. Check your TV's speaker settings.
※ Please consult your TV’s user manual to configure the TV speaker settings.
- In settings, select Optical Digital or HDMI for audio output from wired speakers.
- Select Bluetooth for audio output from wireless speakers.
[Example] LG TV's speaker settings.
6. If your TV or beam projector is connected to the sound bar with wow Dongle, check the status of the Dongle.
- The dongle should be powered on.
- The dongle should be connected to the HDMI ARC port of the TV or beam projector.
- The TV's output speaker should be set to HDMI/ARC.
- To reset the dongle, press the [RESET] button on the dongle.
This guide was created for all models, so the images or content may be different from your product.
