At a Glance
If your sound bar does not connect when using Bluetooth, this can be caused by the product being too far away, not being in Bluetooth mode, the sound is connecting to another device, or in rare case a failure with the unit.
Try This
-
On your desired device, does the sound bar show up as an available device?
Yes No -
Lets set up the sound bar to connect
1Turn off and unplug the sound bar.
2Power off or disable Bluetooth on ALL devices in the area (computers, TVs, phones, etc...).
3Ensure the sound bar is within 15ft. of the device you desire to connect.
4Plug the sound bar back in and power it on.
5Enable Bluetooth on the sound bar.
6 [BT] should appear followed by [READY] after a few seconds once the device is discoverable to other Bluetooth devices.
Does [BT] or [READY] appear in the sound bar display?
Yes No -
Lets set up the Sound bar to connect
1Turn off and unplug the sound bar.
2Power off or disable Bluetooth on ALL devices in the area (computers, TVs, phones, etc...).
3Ensure the sound bar is within 15ft. of the device you desire to connect.
4Plug the sound bar back in and power it on.
5Enable Bluetooth on the sound bar and the device you wish to connect.
Does the sound bar show up now?
Yes No -
Search for the sound bar and connect again. Are you able to connect?
Yes No -
This may indicate a problem with the sound bar, service will be required for a proper diagnosis. Please reach out to our 24/7 chat support for further assistance.
Chat Now -
Great! Select the sound bar. Are you able to connect?
Yes No -
Great! Glad we were able to get you working again.
-
Lets try connecting another device to the sound bar
1Power off the sound bar for 10 seconds and power it back on.
2Enable Bluetooth on another device and try to connect.
Are you able to connect to the other device?
Yes No -
It seems there may be a compatibility problem with the initial device and the LG sound bar. Power cycle the device and retry. If the issue continues, please reach out to the initial device manufacturer for further assistance.
-
Power cycle both the initial device and the LG sound bar and retry. If the problem continues, service will be required for a proper diagnosis. Please reach out to our 24/7 chat support for further assistance.
Chat Now
