LG ThinQ - Troubleshooting Product Registration Issues

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If the error code (NA/NB/NI/NM/ND/NS) appears while you are registering LG ThinQ app, check the following:

NA: The product is too far from the router (environment issue)

➔ Shorten the distance between the router and the product.

NB: An incorrect router password was provided

➔ Check the router password (see the label at the top or bottom of the router).

NI: Router IP not assigned (router issue)

➔ Reset the router (Press and hold for 3 seconds the Reset button at the back of the router, or turn the power off and on by pulling and replacing the power plug.)

NM: Exceeded the maximum number of devices connected to the router (router issue)

➔ Reset the router (Press and hold for 3 seconds the Reset button at the back of the router, or turn the power off and on by pulling and replacing the power plug.)

ND: Timeout due to identification failure (compatibility issue with latest routers)

➔ Establish a hotspot (tethering) connection once and then retry registering your router.

NS: Router not connected to the Internet (router issue)

➔ It is necessary to check the router's Internet connection status.

Check if the problem lies in the router.

Disconnect the ThinQ device from the Wi-Fi network and try connecting to a mobile hotspot.

If product registration is made using the mobile hotspot, the issue would be with the Wi-Fi router

This guide was created for all models, so the images or content may be different from your product.