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LG TV - How to Find the Model Number

  • Troubleshooting

At a Glance

Your LG TV’s model and serial number can be accessed on the rear panel of the TV, through the TV settings, or through the Hotkey menu.

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Model Number Breakdown

To better understand what meaning of the model number see the images below.

Image showing the explanation of the model numbers
Image showing the explanation of the model numbers

How to get the model number

There are 3 different ways to get the model number depending on your needs, lets start with the simplest.

  1. Hotkey Menu

    If the remote and the TV are working, this is the fastest way to get the model number.

    1Exit all internal menus and apps to the LG TV.

    2Press the mute btn button repeatedly on the LG TV remote until [Select a menu item] pops up on the screen.

    image showing the different positions of the mute button on different controlls

    3If done correctly, the menu will appear with the TV information.

    image showing the hotkey menu example
  2. Settings Menu

    If the remote and the TV are working, this is the long way to get the model number.

    Note
    • WebOS 24 – WebOS 5.0: Press the setting button on your remote control and select [All Settings] → [Support] → [TV Information].
    • WebOS 4.5 or older: Press the setting button on your remote control and select [All Settings] → [General] → [About this TV] → [TV Information].
    WebOS 24 – WebOS 5.0

    1Turn on the TV and press the setting btn button on your LG TV remote.

    2Select [Gear Icon] to open the Settings menu.

    image showing the setting button and gear icon in the settings menu

    3Select [Support].

    4Then select [TV Information].

    image showing the support menu and tv information sub menu
  3. Rear Panel Location

    If the remote or the TV are not working, this is the other way to get the model number.

    image showing the rear label on the TV
    image showing the rear label on the TV
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