LG TV - Troubleshooting Low Audio

At a Glance

• If the TV volume is low even after you turned it up, please check the volume on the set-top box.
• If the volume is turned up and the audio is still low, you can run a sound test to determine whether the TV sound output is abnormal.
• If the voice in the sound test sounds normal, it may be a problem with the broadcasting signal, not the TV.
  If it’s an issue with the broadcast signal, you can reset the set-top box to resolve it.
  If the rest does not solve the issue, please contact your carrier. (e.g., cable TV, Skylife, IPTV)

Try this

Running [Sound Test] on [2022 webOS22]

Press the button on the remote control and select [All Settings] → [General] → [OLED Care] → [Device Self Care] → [Sound Self-Diagnosis].

1. Turn on the TV and press the [Settings] button on the remote control.
From [Settings], select [All Settings].

2. Select [OLED Care] from [General].

3. Select [Device Self Care] from [OLED Care].

4. Select [Sound Self-Diagnosis] from [Device Self Care].

5. Check the sound status in the [Sound test].
The volume level changes to 20 when the test voice is outputted.
When the sound test is finished, the volume level changes back to the previous voice level.

Running [Sound Test] on [2022 webOS 5.0]

Press the button on the remote control and select [All Settings] → [Support] → [Additional Settings] → [Sound Test]

1. Turn on the TV and press the [Settings] button on the remote control.
From [Settings], select [All Settings].

2. Select [Additional Settings] from [Support].

3. Select [Sound Test] from [Additional Settings].

4. Check the sound status in the [Sound test].

Resetting the set-top box

1. Turn off your TV using the remote control.

2. Turn off the power switch on the back of the set-top box, wait for 5 seconds, and turn it on again.

3. For models with no power switch, remove the power cable and wait 5 seconds before reconnecting it.

4. If the power light on the set-top box flickers and lights again, the reset is complete.
※ The reset method may differ by set-top box model provided by the mobile carrier.

This guide was created for all models, so the images or content may be different from your product.