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LG TV - Why Did My TV Home Screen Change?

  • Troubleshooting

At a Glance

In firmware update 04.41.35 LG redesigned the Home Screen layout to provide better content recommendations and improved navigation. Following this update, the LG home screen will automatically launch on the startup of your LG TV. If you prefer, this auto-launch feature can be turned off.

Old Screen vs New Screen comparison

Try This

LG is always trying to provide the best user experience for Smart TV users. By updating the design of Home Screen, LG can provide better content and service recommendations and reduce the complexity of the screen for improved navigation.

You can change the home screen design in the Settings menu.

Settings > General > Home Settings > Home Style > Updated Home / Basic Home.

You can disable Home Screen auto-launch in the Settings menu.

Settings > General > Home Settings > Home Auto Launch > On/Off.

  1. Turn on QuickStart+ then try to disable & test again
  2. Power the TV off and unplug it
  3. Power off the router and unplug it
  4. Wait at least 2 minutes and power all devices back on
  5. Try to disable Home auto-launch and test again

You can turn off the advertisement in the Settings menu.

Settings > General > Home Settings > Home Promotion > On/Off.

Yes! You can navigate to home tutorials from the user's guide:

Settings > Support > User Guide > Getting Started with LG WebOS TV > Home Tutorial.

The Home Dashboard shelf is a separate shelf made up of home dashboard items. You can navigate to the home dashboard shelf by using the below steps:

Home > Press Down > Home Dashboard shelf will appear.

The initial launching of LG Recommendations will take the longest. It may take up to 20 seconds for the TV to receive the recommended data. This will vary depending on the home network speed. The loading speeds will become faster after each use as the previous recommendations are cached to the TV.

LG Recommendations Example:

Example of what LG Recommendations should look like

In the case the LG Recommendation contents does not load within 30 seconds a refresh icon will appear. Please try loading again by pressing the refresh button.

Image of Refresh Button with a red arrow pointing to it in the center of the screen
Note

If you continue to have problem with the Home Auto-Launch feature, please reach out to LG Support for further assistance.

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