At a Glance
The [IE] (Water Inlet Error) error occurs if the water fails to fill the tub to an adequate level in a specified period.
Causes and Symptoms
- Water is cut off, the faucet is turned off, or the water supply hose is not connected.
- The water supply hose is pressed or bent.
- The water supply hose is frozen because of cold weather.
If an adequate level of water does not fill the tub in a specified period, the [IE]/No Water Supply appears on the display of the washing machine.
In this case, check the condition of the faucet and the water supply hose connected to the washing machine.
If water is not supplied during winter, there is a chance that the water pipe or water supply hose is frozen.
If the following method does not solve the issue there may be a malfunction in the water supply valve. Request a repair with our 24/7 Chat Support.
Try this
Is the water not supplied because water is cut off, the faucet is turned off, or the water supply hose is not connected?
➔ Check that the water supply hose is connected to the faucet.
If the water supply hose is connected, check whether the faucet is properly open. If it is closed, turn the faucet anti-clockwise to open it.
Is the water flow blocked or does water leak because the water supply hose is pressed or bent?
➔ Unfold the water supply hose to ensure good water flow.
Washing and spinning operations may cause the washing machine to move slightly due to vibration, which may cause the water supply hose to become bent.
Unfold the water supply hose to ensure good water flow inside the hose.
If the hose is severely bent, turning off the faucet, separating it from the washing machine and unfolding it well could be a solution.
Is the washing machine frozen and not working because of cold weather?
➔ Is the washing machine frozen and not working because of cold weather?
If the drainage hose or the faucet is frozen, water cannot get into the tub.
In that case, first check if the faucet is frozen.
Disconnect the water supply hose from the washing machine and open the faucet to check whether water comes out.
If no water comes out, soak a towel with hot water, and then wrap it around the faucet for 5 minutes to thaw the faucet.
Thaw the disconnected water supply hose with warm water of 50ºC or lower.
Reconnect the water supply hose to the washing machine when it is completely free of ice.
Find the filter and pull it out using your fingers or pincers, and remove any foreign objects, such as rust, sand, or stones.
※ Make sure to reassemble the filter before reconnecting the water supply hose.
This guide was created for all models, so the images or content may be different from your product.
