At a Glance
Flex Tray icemakers are available with either a feeler arm or an IR sensor to detect the level of ice in the bin.
Try This
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Please select your type of icemaker:
Twist/Flex Tray
Early Twist/Flex Tray -
Check the position of the tray. Is the ice tray completely upside down or tilted?
Completely Upside Down Tilted -
Check the position of the tray. Is the ice tray completely upside down or tilted?
Completely Upside Down Tilted -
If the tray is turned completely upside down, the unit will require service for a proper diagnosis. Request a repair with our 24/7 Chat Support.
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If the tray is tilted, then it's normal operation. The tray will tilt about an hour after water fills the tray so cold air can reach it better.
If the tray has been tilted for more than one hour, reset the icemaker.
Check the left side of the ice maker for the ON/OFF switch. If the ice maker is turned OFF, turn it ON and allow 24 hours for ice production to begin.
To reset the ice maker, make sure that:
1The water supply is turned ON, and no kinks should be in the lines.
2Press and hold the TEST/FILL button until the ice maker starts to turn/cycle.
Note:
This TEST/FILL button will be on the ice maker itself. It is not the cubed ice selection button on the control panel.
If the problem continues, the unit will require service for a proper diagnosis. Request a repair with our 24/7 Chat Support.
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If the tray is tilted, then it's a normal operation. The tray will tilt approximately 5 minutes before harvesting the ice.
If it doesn't harvest and the tray stays tilted for more than 30 minutes, reset the ice maker.
To reset the ice maker, make sure that:
1The water supply is turned ON, and no kinks should be in the lines.
2Make sure that there is no ice on the tray or arm that is preventing it from returning to the upright position
3Press and hold the TEST/FILL button until the ice maker starts to turn/cycle.
If the problem continues, the unit will require service for a proper diagnosis. Request a repair with our 24/7 Chat Support.
