At a Glance
Flex Tray icemakers are available with either a feeler arm or an IR sensor to detect the level of ice in the bin.
If your ice maker was working but now is not making ice, there is a simple diagnostic test you can run that may provide some insight on what that problem is.
To run the ice maker's test mode, pull the handle to open the ice room and remove the ice bucket. Today we'll show you how to run the test mode on two styles of ice makers.
On this first model, this is the power button. Make sure it is turned on. The test button is underneath here below the ice tray. There's a light sensor that prevents the ice bucket from overfilling. Place a towel on the ice room to catch any water or ice that may fall when you run the test mode. Press and hold the test button for about three seconds. The ice maker will begin to turn. If water or ice were to fall from the tray, the towel is there to catch it. The tray only holds about four or five ounces of water.
Here's a different style of ice maker. On this model, there is no power switch and no tray. Even though there's no tray, you should still place a towel below the ice maker before running the test mode. On this unit, you will need a thin piece of metal like a paper clip to press the test mode button. You place it in the hole and press and hold the button for about three seconds until the arms start to turn.
One note about this model of ice maker: for the first two hours the refrigerator has been plugged in, the ice maker test can only be run once. If you wish to run the test mode a second time after a recent installation, unplug the unit for about 30 seconds to reset the ice maker. If the refrigerator has been plugged in for more than two hours, test mode can be run multiple times.
Running this ice maker test mode will provide two key pieces of information: did the motor run, and was there water or ice in the tray? This assumes that the water supply to the refrigerator is secure and in good shape. If the answer is no to either of these questions, the refrigerator most likely needs service. Visit LG Electronics & Home Appliances | Shop Now | LG USA to find a local repair center near you.
Try This
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Please select your type of icemaker:
Twist/Flex Tray
Heater/Custom Cube
Early Twist/Flex Tray
Craft ice Maker -
Check the position of the tray. Is the ice tray completely upside down or tilted?
Completely Upside Down Tilted -
Check the position of the tray. Is the ice tray completely upside down or tilted?
Completely Upside Down Tilted -
Check the position of the tray. Is the ice tray completely upside down or tilted?
Completely Upside Down Tilted -
Check the position of the tray. Is the ice tray completely upside down or tilted?
Completely Upside Down Tilted -
If the tray is turned completely upside down, the unit will require service for a proper diagnosis. Request a repair with our 24/7 Chat Support.
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If the tray is tilted, then it's normal operation. The tray will tilt about an hour after water fills the tray so cold air can reach it better.
If the tray has been tilted for more than one hour, reset the icemaker.
Check the left side of the ice maker for the ON/OFF switch. If the ice maker is turned OFF, turn it ON and allow 24 hours for ice production to begin.
To reset the ice maker, make sure that:
1The water supply is turned ON, and no kinks should be in the lines.
2Press and hold the TEST/FILL button until the ice maker starts to turn/cycle.
Note:
This TEST/FILL button will be on the ice maker itself. It is not the cubed ice selection button on the control panel.
If the problem continues, the unit will require service for a proper diagnosis. Request a repair with our 24/7 Chat Support.
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If the tray is tilted, then it's a normal operation. The tray will tilt approximately 5 minutes before harvesting the ice.
If it doesn't harvest and the tray stays tilted for more than 30 minutes, reset the ice maker.
To reset the ice maker, make sure that:
1The water supply is turned ON, and no kinks should be in the lines.
2Make sure that there is no ice on the tray or arm that is preventing it from returning to the upright position
3Press and hold the [TEST/FILL] button until the ice maker starts to turn/cycle.
How to reset the ice maker:
Use a toothpick, paperclip, or similar object to press the cube size selector button for 3 to 5 seconds or until the icemaker starts to move.
If the problem continues, the unit will require service for a proper diagnosis. Request a repair with our 24/7 Chat Support.
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If the tray is tilted, then it's a normal operation. The tray will tilt approximately 5 minutes before harvesting the ice.
If it doesn't harvest and the tray stays tilted for more than 30 minutes, reset the ice maker.
To reset the ice maker, make sure that:
1The water supply is turned ON, and no kinks should be in the lines.
2Make sure that there is no ice on the tray or arm that is preventing it from returning to the upright position
3Press and hold the TEST/FILL button until the ice maker starts to turn/cycle.
If the problem continues, the unit will require service for a proper diagnosis. Request a repair with our 24/7 Chat Support.
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If the tray is tilted, then it's a normal operation. The tray will tilt approximately 5 minutes before harvesting the ice.
If it doesn't harvest and the tray stays tilted for more than 30 minutes, reset the ice maker.
To reset the ice maker, make sure that:
1The water supply is turned ON, and no kinks should be in the lines.
2Make sure that there is no ice on the tray or arm that is preventing it from returning to the upright position
3Press and hold the [TEST/FILL] button until the ice maker starts to turn/cycle.
How to reset ice maker:
The test button is located at the front/bottom of the ice maker. Press and hold the button for 3 to 5 seconds or until the icemaker starts to move.
If the problem continues, the unit will require service for a proper diagnosis. Request a repair with our 24/7 Chat Support.
