LG TV - Troubleshooting Premium Apps

Try This

1. Test your Internet Connection

   Launch a different app on your LG TV, then on a different device (smartphone, laptop, etc.) to confirm the connection is functioning properly

   Note :

   If the apps do not work on the TV but function properly on other devices, please visit our LG TV - Troubleshooting Your TV's Internet Connection article for further assistance.

   

2. Delete the apps from your TV

   1 Select the app you wish to delete with the remote.

   2 Long press the wheel (OK) button to enter app edit mode, where a or “X” icon will appear.

   3 Select the or “X” icon with the remote and press the wheel (OK) button to delete the app.

   

3. Reinstall the apps on your TV

   1On your remote press the [Home] key to bring up your apps.

   2Select the [Search] icon on the top of the screen.

   3Search for the app you would like to install by typing in the app name using the remote.

   4When app installation is complete, the app will be added to your home screen.

   5Press the wheel [OK] button on your remote control to launch the app and see if the issue is resolved.

   

4. Change the Location Settings

   Switch the LG Service Country to another region then back to US. This will refresh the connection between the TV and LG server.

   1 Press Settings on the remote control.

   2 Select [All Settings].

   3 Select [General] then select [System].

   4 Select [location] then select [LG Service Country].

   5 Uncheck [Set Automatically] then select another region temporarily.

   6 The TV will advise it will need to restart. Select [OK].

   7 Once the TV has rebooted, go back into the Location Settings and change the service country back to [Set Automatically].

   Note :

   Once complete, you will have to agree to the terms of use again and reconnect to the Wi-Fi network.

   

5. Check the User Agreements

   1 Press Settings on the remote control.

   2 Select [All Settings].

   3 Select [Support].

   4 Select [Privacy & Terms].

   5 Select [User Agreements].

   Important

   Review and accept all agreements. If they are not accepted, the smart apps on the TV will not function properly.

   

6. Factory reset the TV

   If none of the steps above help, then the last step you can try is to factory reset the TV.

   Important

   Resetting will delete all customized settings and installed apps returning the TV to the default factory settings.

   1Press Settings on the remote control.

   2Select [All Settings]

   3Select [Support]

   4Select [Reset to initial Settings]