Most application trouble shooting steps can be solved by a few troubleshooting steps
Please visit our TV Application Troubleshooting article for more steps.
For additional support with Crackle, you can contact them directly at:
- Tel: 601-274-3570
- Fax: 310-244-9422
- Email: customersupport@crackle.com
FAQ
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Recommended Bandwidth
It is recommended to have more than 0.2 Mbps (200kbps).
To check your speed, please visit Speed Test -
How to activate a Device
Click the link to Activate Your Device
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I forgot my password. What should I do?
Click the link to reset your Forgotten password
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Is there a way to skip ads?
Currently crackle does not offer an option to skip ads, not even a premium that lets you opt out of commercials for a price.
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How do I change from standard definition to high definition video content?
Crackle will always deliver the best quality experience. What quality video content you see will depend on:
- Availability of HD content
- The speed of your internet connection
- The ability of your device to support HD video
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How do I add closed captions?
The process to turn on or customize Closed Captioning will vary depending on the device you are using to watch Sony Crackle.
During video playback, select the gear icon on the video screen and select the appropriate options. -
How to Enable / Disable Parental Controls
- Navigate to your Account Settings (My Crackle)
- Toggle the parental controls option to "Off" or "On"
