At a Glance
If water or ice do not dispense from your LG fridge, it may be related to operational issues that can be easily resolved without the need for a technician.
Try This
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Check for an Error Code on the Display.
Error codes are displayed as letters on digital control panels, to signal that the unit needs your attention. If you see an error code, please visit our Error Codes - Refrigerator page for further assistance.
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Ensure Control Lock Is Turned OFF.
If you do not see an error code, check to make sure the Control Lock is not engaged. If the locked padlock icon is illuminated, the control panel lock is turned on. If turned on, press and hold the lock key for 3 seconds to unlock, and then try dispensing again.
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Listen For A Humming Sound
Press the dispenser lever down again and listen for a humming noise. If the unit makes a humming noise when trying to dispense water, make sure the home water supply to the unit is connected and turned on at the home valve, and the water lines to the refrigerator are not kinked.
If you hear the humming when trying to dispense ice, make sure there is ice in the bin and the ice in the bin is not clumped together.
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Check The Door Switches
If the dispenser does not hum when trying to dispense, one or both of the door switches may be disconnected. The dispenser will not operate if the unit thinks the door is open. The door switches control the unit's interior lights. If the door sensor is a push switch, push it in to make sure the lights turn off. Check the push switch on both doors.
If there is no push switch, then the unit is using magnetic sensors. Hold a magnet over the magnetic sensor at the top left of the door frame and see if the lights go out. Be sure to check both doors - the other sensor is on the top right of the door frame. If the interior lights do not turn off when you test the door switches, this can indicate a loose connection underneath the top door hinges.
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Check for Loose Connections Under Door Hinge
Using a Phillips screwdriver, remove the door hinge cover on one side. Check the connections one at a time by unplugging and plugging them back in. Repeat the process with the other door hinge, removing it and checking the connections one at a time. Then check the dispenser again.
