Firmware updates are released on a regular basis for network enabled Blu-ray Players. These updates are used to enhance current features, fix bugs, and in some cases add additional applications to the device.
*An Internet connection is required to perform a firmware update.
If you do not have Internet available on the Blu-ray Player, you may need to perform a Manual Firmware Update.
Firmware can be updated manually by downloading the update file from lg.com and placing it on a USB storage device or CD/DVD.
To perform the update, you'll need:
- A USB flash drive or writable/re-writable CD/DVD with at least the size of the firmware update of available storage(check the file size on your product support page).
- A Computer with Internet access.
- A CD/DVD burner if using that method.
Preparing the Installation File
- Locate the Product Support Page for your device by entering the model number into the lg.com search field(near the top-right).
- Download the latest firmware file from the Software Update section of the support page.
- Unzip the downloaded firmware file:
- Open the Downloads folder on your PC.
- Right-click on the firmware file.
- Choose Extract all... or Extract here on some operating systems.
- Open the USB drive or CD/DVD folder to the root directory.
When you insert the media, click on either Burn files to disc for CD/DVD or Open folder to view files for USB.Note: If using CD/DVD, choose With a CD/DVD player when asked how you want to use the disc. Do Not Choose Like a USB flash drive!
- Create a folder named UPG_ALL for USB devices (for CD/DVD, advance to step 6):
- Right-click an empty area in the folder.
- Choose New > Folder.
- Place the extracted file from step 3 into the UPG_ALL folder for USB, or to the root of a CD/DVD (the file extension should be .ROM).
- If using CD/DVD, choose Write to disc; if using USB, you're ready to perform the update.
Applying the Update
- Turn on the Blu-ray Player and wait until the Home screen appears.
- Insert the USB storage device or CD/DVD created using the steps above.
- The Update window will appear, then press OK to begin installing.
Warning: Do Not turn off or unplug the unit during the installation process.
- The unit will automatically turn off when the update is complete.
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The update is stuck/frozen.
- Some updates are large and can take time to download, especially over slower Internet connections. If the percentage is increasing, please let it continue.
- If the percentage is not increasing, ensure the Blu-ray Player is within range of the wireless router with minimal obstacles between.
Note: The wireless receiver built in to the Blu-ray Player may not be as strong as other devices. - If the screen says Downloading, Restart the Blu-ray Player and wireless router (unplug them then plug them back in).
- If the screen says Updating, do not unplug it!
- If the issue persists, Contact Us.
-
Message: Cannot find an update. Check the network connection cable.
This message appears when the Blu-ray Player does not have an Internet connection.
- Ensure the Blu-ray Player is within range of the wireless router with minimal obstacles between.
Note: The wireless receiver built in to the Blu-ray Player may not be as strong as other devices. - Restart the Blu-ray Player and wireless router (unplug them then plug them back in).
- Try to connect the Blu-ray Player using an ethernet cable.
- For additional troubleshooting, check the troubleshooting section of Setting Up Your Wireless Network.
- If the issue persists, Contact Us.
- Ensure the Blu-ray Player is within range of the wireless router with minimal obstacles between.
-
Unit display says BOOT, nothing is displayed on the TV.
In this case, the unit is stuck in Boot mode.
- Try to uplug the Blu-ray Player, then plug it back in.
- If the issue persists, Contact Us.
-
Unit no longer has sound(S-Protect on unit display).
- Make sure the speaker wires are securely connected to the unit and to the speakers, and ensure proper color coding.
- Try to uplug the Blu-ray Player, then plug it back in.
- If the issue persists, Contact Us.