LG Flat-Rate Repair Program

At LG Electronics USA, Inc. ("LG") we are pleased to be able to provide our customers with exceptional service options such as the LG Flat-Rate Repair support. For a pre-disclosed set price, LG Flat-Rate Repair support includes the service, parts, and home visit required to fix functional issues affecting an eligible LG product. LG Flat-Rate Repair support is, however, subject to certain limitations and subject to change.

Not all LG products or situations qualify for LG Flat-Rate Repair support, and LG Flat-Rate Repair support is not available in all areas of the US. Products used for commercial use, products that have been altered, neglected, refurbished, sold or purchased 'as is,' or products where the serial plate attached to the unit has been removed, defaced or otherwise been made illegible are not eligible for the LG Flat-Rate Repair support. Age of product may also affect eligibility. To determine if your product qualifies for LG Flat-Rate Repair support, visit https://www.lg.com/us/support/warranty-information or speak with a LG service representative through live chat or calling 1-888-376-6825. Prices for LG Flat-Rate Repair support vary based on year, model and serial number of the product. Customer may cancel purchase of LG Flat-Rate Repair repair within prior to technician dispatch without penalty. A visit charge will apply for customer cancellations if a technician has performed an initial visit to your home.

LG Flat-Rate Repair support does not cover repairs involving extensive damage to units, including but not limited to, fire, flooding, improper gas/electrical/water connections, or insect/vermin infestation. Solely at LG's discretion, LG may choose to repair products where cosmetic damage is restricted to one symptom: i.e., cracked cooktop, single dent on door, etc. In such cases, repairs will address only one damage point (for instance, one dent on one door). Multiple instances of damage on a unit will each require a separate flat-rate service call, if applicable. Note that repairs booked for cosmetic issues are by no means guaranteed, and will be accepted / serviced exclusively at the discretion of LG. Under the LG Flat-Rate Repair support, LG may, at its option and discretion, repair, replace or exchange, parts or components with an equivalent that is new or refurbished. Purchase of LG Flat-Rate Repair support does not guarantee repair of product. In the event a service technician deems that the product cannot be repaired within the scope of LG Flat-Rate Repair support, customer will be refunded the cost, less a dispatch fee, and your case will be sent to LG for review on how LG can further assist you.

Repairs made under LG Flat-Rate Repair support are warranted for 90 days immediately following the date of the initial service visit. Warranty is limited to repair of the original issue disclosed, and does not cover damage related to fire, improper storage, improper ventilation, improper installation, misuse, abuse, reconfiguration of product, improper movement of product, use of the product that is inconsistent with the design of the product or the way the manufacturer intended the product to be used, repair by persons other than a LG authorized service technician, operator negligence, failure to maintain product, accident, mishandling, vandalism, fire, flood, wind, freezing, power failure, inadequate power supply, acts of war, acts of god, or equipment used in an industrial or commercial setting. Warranty does not cover any other damages or associated losses, including but not limited to, consequential or incidental damage (including food losses), lost time, lost savings, damage due to delays or failure in furnishing parts or services, for inability to render service, or for other any reason. All express and implied warranties, including the implied warranties of merchantability and fitness for a particular purpose, are limited in duration to the 30 days immediately following the date of the LG Flat-Rate Repair support initial service visit. No warranties express or implied, will apply after this period. Unless otherwise governed by applicable provincial law, LG Flat-Rate Repair support will be interpreted and enforced according to the laws of the State of Alabama.