If you already have an LG account, please sign in to find out more information.
You can browse our product offerings on LG Electronics SA using two easy methods:
With both methods, you can refine your search results by using the various filters.
You can find details for each product on the product page. This can be found in the Specs and Key Features sections of the page. This will include features as well as specifications which will provide you with dimensions and various other information pertaining to the product.
Registering on lg.com/za is easy. To get started you’ll need an email address and a mobile contact number.
Your password must be a combination of more than 8 characters with at least 3 of these components: upper-case and lower-case letters, numbers, and special characters.
To change your password, go to My Account and click on Personal Details, then edit my profile button and complete the fields.
If you forgot your password, you can click on Forgot Password? on the Login page.
Enter your account email address and we’ll send instructions to that email address on how to create a new password.
All out-of-stock products will be restocked as soon as more stock becomes available. You can add an out-of-stock product to your wish list to be notified when it is back in stock by clicking Add to Wishlist on the product page of the specific product.
Creating an account on lg.com/za is mandatory for all purchases. This offers two primary benefits:
It is not possible to make changes to the product once the order has been placed – You must cancel the existing order and then place a new order via the website. Please see the cancellation section under “Order Changes” in our FAQ. For detailed information, you can contact customer services at (customer service number).
Please contact LG Electronics SA Customer Support through our website, email, WhatsApp, or phone number (details available on our Contact Us page). We will then provide instructions on how to track the status of your order.
If your order requires an address change, we recommend that you contact us as soon as possible at (0800 545454). Although we make every effort to change the shipping address after purchase we cannot provide any guarantees.
It is not possible to make changes to the product once the order has been placed – You must cancel the existing order and then place a new order via the website. Please see the cancellation section under “Order Changes” in our FAQ. For detailed information, you can contact customer services at (0800 545454).
In case of cancellation or exercise of your right of withdrawal to reject the product(s), you will receive your refund within 14 days from the date on which we receive your notification of withdrawal as per our refund policy, using the same payment method you used during your purchase. Please note that the products will be inspected upon receipt. Cancellation or return when you exercise your right, we reserve the right to issue a partial refund depending on the condition of the product. If you exercise your right of return, we will also examine the condition of the product to ensure that there is no physical damage.
If you have exercised your right of cancellation/return, we will process the return by courier. Therefore, you will receive notification from the courier on behalf of LG Electronics SA. We do not accept returns of any product(s) sold as part of a package unless the package is returned in its entirety.
You can exercise your right of return within 6 months from the delivery date by filling out the contact form on the return request page on the website. After your request is received, a 'return request confirmation e-mail' will be sent to you. If your product malfunctions after delivery, please contact our Customer Services team at (0800 545454) and they will assist you.
If you wish to cancel your order, this is only possible if the product has not been sent to the delivery address you specified during the purchase process. However, we would like to remind you that you have the right to return at any time within 14 days after you receive the product(s), starting from the order date. To cancel your order, you must click the "cancel" button on the "my order" page. We try to do everything possible to cancel the order when we receive a cancellation request, but if the product has been shipped, you may have to reject the item at delivery, so it will be picked up by the courier. For more information, contact our Customer Service at (0800 545454).
Purchases made from this site are considered a valid contract of sale and you can legally change your mind and get your full money back (right of return) within 14 days from the date you receive the product. If the product is returned and if you have used it contrary to its operation, technical specifications and usage instructions, the return will not be approved. You will receive your refund within 14 days from the date of return notification. The rights herein apply only to consumers.
LG Electronics SA is pleased to offer complimentary free delivery for all orders placed on lg.com/za.
Please note that if you are unavailable to receive your delivery on the agreed-upon date, you will be responsible for any additional delivery costs associated with a rescheduled attempt.
Free Installation for Premium Products:
LG Electronics SA is pleased to offer complimentary installation services for a selection of our premium products. For a complete list of qualifying products and details on our free installation program, please visit our Premium Services page - https://www.lg.com/za/supports/premium-service
Standard Installation Fees for Other Products:
For products outside our premium range, LG Electronics SA offers professional installation services for an additional fee.
Product deliveries and inspections will be carried out by LG Electronics SA authorized delivery couriers.
If the courier fails the delivery attempt, they will send you a notification that they attempted delivery along with the number to arrange a later delivery at an additional cost to you.
If the product's packaging is damaged during delivery, it is recommended to open the product and check the contents in the presence of the cargo officer; If the product is damaged, we recommend that you refuse the delivery. If a product is found to be damaged/defective immediately after delivery, you can request a refund via the website. If you encounter any problems with the delivery of your product or the condition of your product upon delivery, you must notify us immediately after delivery so that we can investigate this for you.
The payment method cannot be changed once the payment is made in the LG Online Store. To change the payment method for an order, you must cancel the order and create a new order.
LG Online Store allows you to use the following payment methods:
After payment has been made, the invoice for your order will be sent via e-mail to you.
There are two types of discounts offered at LG Electronics SA:
Coupons have specific terms and conditions regulating when and how they may be used, such as minimum spend, qualifying product purchases and the expiry date.
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