At Arirang K, a beloved Korean barbeque hotspot in Johns Creek, Georgia, robots offer diners a uniquely futuristic experience and lighten the load on servers during peak business hours. Since June 2022, four LG CLOi ServeBot robotic assistants from LG Business Solutions USA have been assisting wait staff by accompanying them to guests’ tables while carrying multiple dishes at once.

The Future of Food Service

As the first commercial service robot to receive UL certification for safe operation in consumer environments, the CLOi ServeBot’s semi-autonomous operation offers businesses a plethora of immediate benefits, including the added attention and grassroots promotional value gained through customers’ social media sharing.

Efficiency with Ease

The LG CLOi ServeBot used at Arirang K (Model LDLIM21) includes three shelves that can each hold up to 22 pounds. They automatically follow commands to travel to specific tables or back to the kitchen, so kitchen and wait staff can load and unload food from its shelves. The ServeBot reduces the times servers must enter the kitchen, allowing them more time to attend to customers. According to server Taylor Robinson, the ServeBots at Arirang K boost server efficiency and customer relations, generating excitement for patrons, young and old alike.

“If you’ve ever been in a restaurant with Korean dishes, you know there’s often a lot of plates on the table...and main dishes that come out are mostly hot and can be dangerous, LG ServeBots are able to help us by bringing those dishes out,
and all we have to do is hand it off at the table.”

-Taylor Robinson -- Server, Arirang K