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[LG CordZero R9] It smells awful

Troubleshooting

Does it smell awful like burning rubber or old dusts while using the robot vacuum cleaner?

Causes and Symptoms

  • I used the robot vacuum cleaner to clean wet areas.
  • There are foreign objects near the nozzle or dust nozzle of the robot vacuum cleaner.
  • The filter is clogged by dust or foreign objects.
  • Dust bin is filled up with dusts.
  • It is necessary to replace the filter because it is damaged.
  • It has not been too long since I purchased the robot vacuum cleaner.

The robot vacuum cleaner sucks in dusts and foreign objects from the floor into the nozzle and collects them in the internal dust bin.
During the process, the inner area of the robot vacuum cleaner will be exposed to dusts and foreign objects.
If you keep clean the robot vacuum cleaner’s nozzle, dust bin and filter, you can prevent bad odors.

Try this

Did the robot vacuum cleaner suck in moisture?

➔ When moisture enters the dust bin, dusts can get intertangled and smell bad.

After separating the nozzle from the robot vacuum cleaner, wait until internal moisture gets dried before use.
Wash the dust separator, the exhaust filter and the prefilter with water as well, and completely dry them in shades before use.

Drying the dust separator, exhaust filter, and pre-filter in the shade.

Are there foreign objects at the nozzle of the robot vacuum cleaner?

➔ There may be an odor if there are any foreign objects on the dust nozzle.
First remove foreign objects before use.

If the nozzle of the robot vacuum cleaner is clogged by foreign objects, then it will smell awful and reduce the suction power, and also louder noises will be heard when using the robot vacuum cleaner.
For your safety, turn off the power of the robot vacuum cleaner first before removing foreign objects by using a stick.

Removing foreign substances from the intake using a stick

Is the filter clogged by dust or foreign objects? After cleaning the filter with water, did you not completely dry it?

➔ Take out the exhaust filter and the prefilter from the robot vacuum cleaner and let them dry for more than 24 hours before use.

For your safety, turn off the power first before cleaning the filter.
If you want to take out the prefilter, first separate the dust bin from the robot vacuum cleaner and then take out the dust separator. After that, turn the prefilter cover to separate it from the dust bin.
You can press the hook on the prefilter cover to take out the prefilter.
Take out the exhaust filter by turning it CCW after opening the exhaust filter cover.
If there are dusts in the prefilter or the exhaust filter, use a vacuum cleaner to remove them or wash them in flowing water.
Dry it for more than 24 hours in a shade with no direct sunlight before use.

How to separate and clean the dust bin and filter
1. Remove dust bin cover 2. Remove pre-filter 3. Clean pre-filter 4. Clean dust bin 5. Combine
How to remove and clean the exhaust filter
1. Removing the exhaust filter cover 2. Removing the exhaust filter 3. Cleaning the exhaust filter 4. Assembling the exhaust filter
Warning!
If you wash the filter in water, it can smell unless you dry it completely.
Dry it for more than 24 hours in a well-ventilated location with no direct sunlight.
Unless you insert a filter into the dust bin, dust can come into the internal motor of the robot vacuum cleaner to cause a malfunction. So, make sure to insert a filter for use.

Is the dust bin full and ready for emptying?

➔ If the dust bin is filled up completely, it can smell bad.
First, take out the dust bin and the dust separator before cleaning.

For your safety, turn off the power of the robot vacuum cleaner first before cleaning the dust bin.
By pressing the Dust Bin Cover button(cover separation button), open the cover and take out the dust bin. After that, emptying the dust bin by pressing the Dust Bin button(dust bin separation button).
After that, take out the dust separator by turning it CW. Clean it with water or by using a vacuum cleaner.
Make sure to dry the dust bin in the shade for more than 24 hours.

How to clean the dust bin
1. Remove the dust bin cover 2. Empty the dust bin
Warning!
Do not wash the inner area of the robot vacuum cleaner with water.
If moisture enters the motor, the roboking can get damaged and it can cause electrical shocks or fire.

Is the prefilter or exhaust filter damaged?

➔ If damaged during use, then purchase a new one to replace it.

Filters equipped with a robot vacuum cleaner can last a long time if not damaged.

Exhaust filter and pre-filter location information

Did you recently purchase the robot vacuum cleaner and start using it?

➔ A new product can smell like rubber or plastic due to the manufacturing processes.

In about 3 months after purchasing the product, smells will disappear naturally.
Feel free to use it with confidence as it is not a defect.

Warning!
Charge it by using the charger included in the robot vacuum cleaner package provided when you purchased it.
If the charger you use is not certified, then the battery can gen damaged and thus causing an explosion or fire.
If the robot vacuum cleaner has a burning smell, then remove the power plug from the charging station and turn off the power. After than, have the internal circuit or motor checked by an LG Electronics service technician.

This guide was created for all models, so the images or content may be different from your product.

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