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LG Subscribe
LG Subscribe is a household appliance subscription service that allows you to
complete
your home in a cost-effective way. A wide range of appliances from refrigerators
to
TVs are available to subscribe, making your place truly feel like a home
01
First in the market,
02
Varying Hassle Free
03
LG ThinQ
Click “Install” to download the LG ThinQ™.
Enter your email and password to log
in.
New users can
click ‘Sign Up’ to create an account.
Click "Menu" and select "LG Subscribe."
Enter your registered details
during
the order to authenticate.
1. Click "Request For OTP" to receive
a 6-digit
verification code.
2. Enter the code and click "Submit."
Only customers with an order
can
access LG
Subscribe.
After login, go to the main page
to see
your
subscriptions.
After login, tap “LG Subscribe” section
to
see
delivery and installation details.
From the dropdown, select items
to view
contract
status.
All installed or
soon-to-be-installed
products
will appear in the list.
Click "Contract & CareShip"
after
selecting your
contract.
Now you can check the order status under the “Delivery Progress” section.
Click the red information icon to learn more.
After login, tap “LG Subscribe” section
to
manage the
subscription info.
From the dropdown, select items
to view
contract
status.
All installed or
soon-to-be-installed
products
will appear in the list.
Click "Contract & CareShip"
after
selecting your
contract.
Click the "Information Change" button to make the necessary updates to your contractor details.
Click "OK" after modifying details.
Only Telephone Number, State,
City,
Postal Code
and Address can be changed
After login, tap “LG Subscribe” section
to
manage the
subscription info.
From the dropdown, select items
to view
contract
status.
All installed or
soon-to-be-installed
products
will appear in the list.
Click "Contract & CareShip"
after
selecting your
contract.
Scroll Down for Careship Info
to find
Careship
Information.
Click the red dot to learn more.
After login, tap “LG Subscribe” section
to manage the subscription info.
From the dropdown, select items
to view contract status.
All installed or soon-to-be-installed
products will appear in the list.
Click “Payment” to see payment history or update payment information.
View latest paid amount under
“Payment
Information”.
Click the red dot to learn more.
Click the red dot to learn more.
With LG Subscribe, keeping your appliances in top shape is easy.
LG's experts provide regular visitation care services or self-care kits to help
you maintain
your
appliances,
ensuring they are always well-maintained and performing at their best.
The service includes an extended warranty, so you can use your appliances
without worrying about
breakdowns
Feel safe without worrying about
daily water
hygiene.
Care for your Water Purifier on your own!
Open the filter cover
Remove the filter by turning to anti-clockwise
Clean the filter head with brush
Assem the new filter by turning to clockwise
Push the filter back to position
Ensure arrow mark on the filter joint is aligned
Close the filter cover
Press & hold "cold" button 3-5 sec for filter reset
Self-management of top, bottom, left, right/dual water purifiers can be selected when applying for a home appliance subscription/care service, and applications may not be possible depending on the product.
High-temperature sterilization works by pressing the direct water pipe sterilization and outlet sterilization buttons at the top of the product for more than 3 seconds, and can be easily operated with voice guidance.
Filter delivery services are provided to home appliance subscription/care subscription Self Service selection customers.
To use the ThinQ feature, you need to register and connect to the product by installing the LG ThinQ app separately from the Android OS (7.0 or later) Play Store and iOS (12.0 or later) App Store.
For a detailed description of using the app, see Using LG ThinQ in the ThinQ guide or user manual. It must also be in the same Wi-Fi environment when connecting to the initial product, after which it must operate in a registered Wi-Fi environment.
Clean care from filter replacement to difficult-to-manage corners so that you can breathe clean air as much as you want without worrying about air quality!
Clean the filter to maintain clean performance for a long time, and replace the filter free of charge according to the replacement cycle.
ㆍReplacement cycle may vary depending on the filter and product.
To manage the place where air is discharged so that you can breathe clean air, the difficult-to-manage clean booster is disassembled and cleaned meticulously.
ㆍIt is provided once a year for clean booster inspection.
Thoroughly cleans from the inside of the invisible filter to the outside of the product so that it can be used cleanly.
Sanitizing your fan blades and cover to remove lingering bacteria, dust mites and germs for peace of mind.
Care for your Air Purifier on your own!
Filter Subscription 1st in market – delivers replacement filters at your doorsteps according to the replacement cycle
Replace Ultra-fine Filter Replace the filter every 6 months
Replace HEPA Filter Replace the filter every 12 months
Manage filters with the ThinQ app Upper Filter - Press and hold the ‘Speed’ & ‘Indicator’ buttons for more than 3 seconds. Lower Filter - Press and hold the ‘Indicator’ & ‘Sleep timer’ buttons for more than 3 seconds
Maintain your styler by replacing filters and consumables, cleaning the water tanks, and taking care of both the interior and exterior.
Care for your Styler on your own!
Consumables Subscription Delivers aroma sheet and new water tank according to the replacement cycle
Filter Cleaning Clean dust from the filter
Water Tank Cleaning Pour out the water and clean, rinse the water tank for hygienic use
Interior and Door Cleaning Remove contamination such as fingerprints from the door and dust from the interior
Always provides you with clean and cool air by ensuring clean care of the wind path through replacing and disassembling the filter
Remove the filter and indoor cover, and detach the fan to clean thoroughly.
Clean the heat exchanger with a high-pressure wash to remove contaminants, and use steam cleaning for sanitizing
Reassemble the indoor unit after washing and drying all the necessary parts.
| Item | Charges | |
|---|---|---|
| Power Point (Per Point) | RM100 | |
| Copper per Feet: | 1.0HP | RM24 per foot |
| 1.5HP | RM26 per foot | |
| 2.0HP | RM32 per foot | |
| 2.5HP | RM35 per foot | |
| Electric Cable/ Wire | RM5 per foot | |
| Switch Point | RM100 (Looping from nearest point) | |
| Wire Casing | RM10 / PC (13mm x 27mm x 6 feet) | |
| Copper Trunk | RM70 / PC (55mm x 75mm x 6 feet) | |
| Water Pipe/ PVC Drain Pipe | RM15 / PC (10 feet) | |
| Hack Extra Hole | First hole - FOC | |
| Second hole onward - RM50 per hole | ||
| Dismantle Old RAC | RM100 if keep old unit | |
| Extra charges to Landed/ Apartment Flat (without lift) | G Floor | FOC |
| 1st Floor and Above | FOC | |
*General installation quotation inclusive of 10 feet copper piping, wire, pvc pipe
*Final price may vary depends on actual site conditions and premise-specific requirements
*LG Electronics reserves the right to change pricing without further notice. Terms and conditions apply.
The vacuum cleaner responsible for dust in our house, so that you can use it with confidence for longer and cleanly
Care for your Vacuum Cleaner on your own!
Consumables Subscription Delivers vacuum cleaner filter according to the replacement cycle
Dust Bag Replacement In the 12th month, we deliver 2 sets of dust bags (1 set/3 pieces) and exhaust filters for all-in-one towers.
Filter Replacement The pre-filter and exhaust filter are replaced free of charge, so you can keep the filter as it is.
Free Battery Replacement A battery is provided once every 36 months to maintain performance.
Keep your family's clothes clean and dry at all times by regularly maintaining your washing machine.
To ensure safe use at all times without worrying about failure, thoroughly check the level adjustment and installation conditions.
Remove leftover water to ensure the washer is completely empty and dry and clean the drain pump filter.
Disassemble and clean the detergent box with a stick brush to remove residue.
Sanitize drain pipe filters, washer drum and more to prevent bacteria or mold built up.
Pour 50ml of tub cleaner detergent into the drum and start the tub clean function to sanitize the inside of the washer tub.
Care for your Washer on your own!
Keep your family's clothes clean and dry at all times by regularly maintaining your dryer.
To ensure safe use at all times without worrying about failure, thoroughly check the level adjustment and installation conditions.
Clean the filter with a vacuum cleaner to remove all dust.
Sanitize lint filters, washer drum and more to prevent bacteria or mold built up.
Drain the water and wash the water container for hygienic use
Check the humidity sensor and clean it to ensure optimal drying performance.
Care for your Dryer on your own!
Keep your refrigerator in top condition and maintain hygiene by regularly cleaning the machine room and checking performance.
Clean the cooling units and fans in the machine room at
the back of the
refrigerator to remove contaminants and
dust.
Thoroughly check the level adjustment and installation
conditions to
ensure safe use at all
times without worrying about
malfunction.
Empty any remaining water and clean both the water tank and the ice maker.
* This service is only available for fridges with a dispenser.
Clean the water outlet in the refrigerator to maintain hygienic use.
* This service is only available for fridges with a dispenser.
Keep your LG washer running smoothly with our hassle-free maintenance service. Ensuring optimal performance without the stress. Relax, we’ve got it covered!
Hassle Free Regular Visit Maintenance Process:
Explain the service and safely disconnect the unit.
Remove the filter cover and filters, brush off dust from the filter + heat exchanger.
Run internal checks and calibrations for proper performance.
Steam clean the tank to remove odor, mold, and buildup.
Wipe the dehumidifier body and clear the drain hole to prevent clogging.
Rinse the washable filter and replace the HEPA filter as required.
Keep your LG PuriCare™ Dehumidifier running smoothly with effortless self-service maintenance. Enjoy clean, balanced air and lasting freshness with just a few simple steps.
Hassle Free Self-Service Maintenance Process:
Prepare the unit, turn off the power, unplug safely.
Open the filter cover, remove the filter, brush/clear initial dust.
Brush off dust from the heat exchanger.
Wipe the vane + remove moisture inside the tank.
Clear debris/dust from the drain hole to prevent clogging.
Rinse filter with water + reinstall filter/- cover to complete maintenance.
Say goodbye to maintenance stress. With our regular visits, your dishwasher stays in top condition, keeping your dishes sparkling and your mind at ease!
Hassle Free Regular Visit Maintenance Process:
Explain the process, inspect the dishwasher, check water hardness, adjust softener if needed.
Remove upper, lower racks, inner filter, and stainless steel filter for cleaning.
Brush & clean nozzles, dispenser, and steam clean the stainless steel filter.
Steam clean the dishwasher’s inner tub for sanitization.
Reinstall filters, racks, and replace inner filter (if due).
Add citric acid (descaling), run clean machine mode, wipe exterior, and brief customer.
To experience LG Subscribe products, visit us at our brand shop/kiosk for all your enquiries.
LG Subscribe is a comprehensive home appliances subscription program offered by LG Electronics Malaysia on selected range of products.
LG Subscribe operates by providing customers with the option to rent home appliances through our Subscribe program. The subscription process involves selecting a desired product, choosing a suitable contract duration, and making monthly payments.
Our subscription plans vary with durations of 5 years and up to 7 years for selected products.
The subscription program is open to eligible individuals/corporate who meet the specified credit criteria.
No upfront payment is required upon application for this subscription program.
You can pay your monthly subscription via Autodebit: monthly deduction from your Debit/Credit Card
Yes, subject to termination fees that will be applicable.
LG Subscribe home appliances are available across 9 LG product lines, including water purifiers, air purifiers, air conditioners, washing machines, refrigerators, TVs, and Styler.
Depending on eligibility, customers may apply for multiple products under the LG Subscribe program.
The subscription program includes maintenance service, self-service options, and standard warranty coverage for the subscribed products.
You may visit our LG Brand Shop and Kiosk Location or submitting
inquires through
online LG Subscribe Subscription Form.
You may visit our LG Brand Stop, Brand Kiosk, and our HQ Showroom
to experience
selected products.
The subscribed product shall be with the customer without subscription fee after the end of the contract period.
Please refer to the attached document for the ‘Terms and
Conditions of Sales
Contract’ and ‘Service and Warranty Terms and Conditions’
through the download
link.
Cost
LG Subscribe
More Accessible without large upfront cost, which can own and enjoy appliances with just a monthly subscription fee.
Outright
Requires a significant upfront cost, which can be a financial burden.
Warranty
LG Subscribe
5 or 7 year Warranty (during the subscription period)
Outright
1 to 2 year warranty
Maintenance
LG Subscribe
Include maintenance and warranty as part of LG Subscribe, as well as consumable replacements.
Outright
Fully responsible for all maintenance and repair costs and the effort.
Registering your product will help you get support faster.
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Track your order and check order FAQ.
Request repair service conveniently online.
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