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Troubleshooting
[LG TV Magic Remote Control] Does the pointer disappear while you are using the Magic Motion remote control?

Does the pointer disappear while you are using the Magic Motion remote control?If you press any direction key [Up/Down/Left/Right] on the Magic Motion remotecontrol while the cursor (pointer) is on the screen,the cursor disappears and your ...
Troubleshooting
[LG TV screen] The caption is cut-off or images look extended

If the screen size setting is set to [Zoom], [Cinema Zoom], [All-DirectionZoom], [Vertical Zoom], etc., part of the screen will be truncated, or thefigure will be enlarged.If the screen size is set incorrectly, the screen may appear stretch...
Troubleshooting
[LG OLED TV Noise] A tapping sound is heard when I’m watching or turning on/off the TV

Try this-------- * Turning on and running the TV will normally create heat in the components. This heat expands the plastic parts that comprise the exterior. At this time, different parts of the case expand and create friction against each ...
Troubleshooting
[LG ThinQ] [App installation and sign in] How to install and sign in with LG ThinQ

* Using the LG ThinQ app, you can remotely control LG products from your smart phone any time anywhere. * A limitless number of products can be registered per account by signing in with LG ThinQ. * 5G Wi-Fi connection is not available. * P...
Troubleshooting
[TV] Input Selection

Input SelectionLG Televisions are equipped with several different video and audio inputs.Input to be used will depend on the type of device to be connected.Most LG televisions have at least one of the following : - HDMI
Operation
[LG webOS TV] Using HDMI ULTRA HD Deep Colour

[LG webOS TV] Using HDMI ULTRA HD Deep Colour Using HDMI ULTRA HD Deep Colour ► ► ► Picture ► HDMI ULTRA HD Deep Colour If the device connected to Input Port also supports ULTRA HD DeepColour, your picture may be clearer. However, if thedev...

Manuals & Documents

Find Manuals & Documents

Online Manual

English

10/04/2023
USER GUIDE

English

10/04/2023 38,746K
Quick Start Guide

English

07/21/2021 14,082K

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Software & Drivers

Find Software & Drivers

SW File(Version 03.40.82) Detailed applicable model list : Please check with reference Tab exactly

TV_Software_Update_Guide_v3.pdf

04/01/2024 2,014K
Reference

Reference

Detailed applicable model list : Please check with reference Tab exactly
* SW information

1. Improvement

1) Fixing minor bugs in software

2. Applicable model list

50UP8000PTB

50UP8100PTB

70UP8000PTB

43UP8000PTB

65UP7500PTC

65UP7550PTC

55UP7500PTC

55UP7550PTC

75UP8000PTB

65UP8000PTB

65UP8100PTB

55UP8000PTB

55UP8100PTB

50UP7550PTC

50UP7500PTC

43UP7500PTC

43UP7550PTC

70UP7500PTC

70UP7550PTC

75UP7550PTC

55UP8000PTZ

65UP8000PTZ

75UP8000PTZ

43UP7500PTZ

43UP7550PTZ

50UP7500PTZ

50UP7550PTZ

70UP7500PTZ

55UP7500PTZ

55UP7550PTZ

65UP7500PTZ

65UP7550PTZ

50NANO75TPA

50NANO77TPA

43NANO75TPA

43NANO77TPA

55NANO75TPA

55NANO77TPA

75NANO75TPA

55NANO75TPZ

55NANO73TPZ

50NANO75TPZ

43NANO73TPZ

43NANO75TPZ

75NANO75TPZ

65NANO73TPZ

65NANO75TPZ

75NANO80TPA

55NANO80TPA

50NANO80TPA

65NANO80TPA

65UP8150PVB

75UP8050PVB

43UP8150PVB

55UP8150PVB

70UP8050PVB

50UP8150PVB

43UP7500PVG

43UP7550PVG

50UP7550PVG

50UP7500PVG

70UP7550PVD

55UP7550PVG

55UP7500PVG

65UP7550PVG

65UP7500PVG

75UP7550PVC

75NANO80VPA

65NANO80VPA

55NANO80VPA

50NANO80VPA

65NANO75VPA

75NANO75VPA

55NANO75VPA

50NANO75VPA

60UP8000PTB

43UP8100PTB

65NANO77TPA

65NANO75TPA

55NANO80TPZ

55NANO83TPZ

65NANO83TPZ

65NANO80TPZ

50NANO80TPZ

3. Release History

[03.10.33]

1. Voice recognition service feature will be updated.

2. Software update contains minor bug fix.

[03.11.25]

1. Voice recognition service feature will be updated.

2. Software update contains minor bug fix.

[03.15.26]

The following services will be added to the newly updated version.

1. Game Dashboard is provided for game users through setting button

2. More leagues are available in sports alarm. (Korea/Australia)

3. A button that links to other art app in Art gallery app service.

4. No need to change the input for using Facebook Portal

*The availability of services may vary depending on the region or TV models

[03.15.60]

1. Fixing minor bugs in software

[03.20.10]

1. Music recognition feature improvement.

[03.20.45]

1. Fixing minor bugs in software

[03.20.65]

1. Fixing minor bugs in software

[03.21.00]

1. Fixing minor bugs in software

[03.21.10]

1. Fixing minor bugs in software

[03.21.30]

1. Fixing minor bugs in software

[03.21.40]

1. Fixing minor bugs in software

[03.30.10]

1. The voice recognition performance has been improved.

2. Automatically switches to Game Optimizer mode when playing Dolby Vision games.

3. The usability of the Accessibility menu has been improved to help people with disabilities.

[03.33.11]

1. The home screen layout has changed

[03.33.26]

1. Fixing minor bugs in software

[03.34.55]

1. The voice recognition feature has been improved.(China)

[03.34.70]

1. Fixing minor bugs in software

[03.34.95]

1. Fixing minor bugs in software

[03.36.35]

1. Reducing latency for Amazon Prime Video live streaming.

[03.40.70]

1. Room to Room Share feature is now available for more devices.

2. LG Channels expanded its availability to more countries. (India)

[03.40.80]

1. Fixing minor bugs in software

[03.40.82]

1. Fixing minor bugs in software
SW File(Version 03.40.82) Detailed applicable model list : Please check with reference Tab exactly

Software_File(Version_03.40.82).zip

04/01/2024 1,120,602K
Reference

Reference

Detailed applicable model list : Please check with reference Tab exactly
* SW information

1. Improvement

1) Fixing minor bugs in software

2. Applicable model list

50UP8000PTB

50UP8100PTB

70UP8000PTB

43UP8000PTB

65UP7500PTC

65UP7550PTC

55UP7500PTC

55UP7550PTC

75UP8000PTB

65UP8000PTB

65UP8100PTB

55UP8000PTB

55UP8100PTB

50UP7550PTC

50UP7500PTC

43UP7500PTC

43UP7550PTC

70UP7500PTC

70UP7550PTC

75UP7550PTC

55UP8000PTZ

65UP8000PTZ

75UP8000PTZ

43UP7500PTZ

43UP7550PTZ

50UP7500PTZ

50UP7550PTZ

70UP7500PTZ

55UP7500PTZ

55UP7550PTZ

65UP7500PTZ

65UP7550PTZ

50NANO75TPA

50NANO77TPA

43NANO75TPA

43NANO77TPA

55NANO75TPA

55NANO77TPA

75NANO75TPA

55NANO75TPZ

55NANO73TPZ

50NANO75TPZ

43NANO73TPZ

43NANO75TPZ

75NANO75TPZ

65NANO73TPZ

65NANO75TPZ

75NANO80TPA

55NANO80TPA

50NANO80TPA

65NANO80TPA

65UP8150PVB

75UP8050PVB

43UP8150PVB

55UP8150PVB

70UP8050PVB

50UP8150PVB

43UP7500PVG

43UP7550PVG

50UP7550PVG

50UP7500PVG

70UP7550PVD

55UP7550PVG

55UP7500PVG

65UP7550PVG

65UP7500PVG

75UP7550PVC

75NANO80VPA

65NANO80VPA

55NANO80VPA

50NANO80VPA

65NANO75VPA

75NANO75VPA

55NANO75VPA

50NANO75VPA

60UP8000PTB

43UP8100PTB

65NANO77TPA

65NANO75TPA

55NANO80TPZ

55NANO83TPZ

65NANO83TPZ

65NANO80TPZ

50NANO80TPZ

3. Release History

[03.10.33]

1. Voice recognition service feature will be updated.

2. Software update contains minor bug fix.

[03.11.25]

1. Voice recognition service feature will be updated.

2. Software update contains minor bug fix.

[03.15.26]

The following services will be added to the newly updated version.

1. Game Dashboard is provided for game users through setting button

2. More leagues are available in sports alarm. (Korea/Australia)

3. A button that links to other art app in Art gallery app service.

4. No need to change the input for using Facebook Portal

*The availability of services may vary depending on the region or TV models

[03.15.60]

1. Fixing minor bugs in software

[03.20.10]

1. Music recognition feature improvement.

[03.20.45]

1. Fixing minor bugs in software

[03.20.65]

1. Fixing minor bugs in software

[03.21.00]

1. Fixing minor bugs in software

[03.21.10]

1. Fixing minor bugs in software

[03.21.30]

1. Fixing minor bugs in software

[03.21.40]

1. Fixing minor bugs in software

[03.30.10]

1. The voice recognition performance has been improved.

2. Automatically switches to Game Optimizer mode when playing Dolby Vision games.

3. The usability of the Accessibility menu has been improved to help people with disabilities.

[03.33.11]

1. The home screen layout has changed

[03.33.26]

1. Fixing minor bugs in software

[03.34.55]

1. The voice recognition feature has been improved.(China)

[03.34.70]

1. Fixing minor bugs in software

[03.34.95]

1. Fixing minor bugs in software

[03.36.35]

1. Reducing latency for Amazon Prime Video live streaming.

[03.40.70]

1. Room to Room Share feature is now available for more devices.

2. LG Channels expanded its availability to more countries. (India)

[03.40.80]

1. Fixing minor bugs in software

[03.40.82]

1. Fixing minor bugs in software
SW File(Version 03.40.80) Detailed applicable model list : Please check with reference Tab exactly

TV_Software_Update_Guide_v3.pdf

02/15/2024 2,014K
Reference

Reference

Detailed applicable model list : Please check with reference Tab exactly
* SW information

1. Improvement

1) Fixing minor bugs in software

2. Applicable model list

50UP8000PTB

50UP8100PTB

70UP8000PTB

43UP8000PTB

65UP7500PTC

65UP7550PTC

55UP7500PTC

55UP7550PTC

75UP8000PTB

65UP8000PTB

65UP8100PTB

55UP8000PTB

55UP8100PTB

50UP7550PTC

50UP7500PTC

43UP7500PTC

43UP7550PTC

70UP7500PTC

70UP7550PTC

75UP7550PTC

55UP8000PTZ

65UP8000PTZ

75UP8000PTZ

43UP7500PTZ

43UP7550PTZ

50UP7500PTZ

50UP7550PTZ

70UP7500PTZ

55UP7500PTZ

55UP7550PTZ

65UP7500PTZ

65UP7550PTZ

50NANO75TPA

50NANO77TPA

43NANO75TPA

43NANO77TPA

55NANO75TPA

55NANO77TPA

75NANO75TPA

55NANO75TPZ

55NANO73TPZ

50NANO75TPZ

43NANO73TPZ

43NANO75TPZ

75NANO75TPZ

65NANO73TPZ

65NANO75TPZ

75NANO80TPA

55NANO80TPA

50NANO80TPA

65NANO80TPA

65UP8150PVB

75UP8050PVB

43UP8150PVB

55UP8150PVB

70UP8050PVB

50UP8150PVB

43UP7500PVG

43UP7550PVG

50UP7550PVG

50UP7500PVG

70UP7550PVD

55UP7550PVG

55UP7500PVG

65UP7550PVG

65UP7500PVG

75UP7550PVC

75NANO80VPA

65NANO80VPA

55NANO80VPA

50NANO80VPA

65NANO75VPA

75NANO75VPA

55NANO75VPA

50NANO75VPA

60UP8000PTB

43UP8100PTB

65NANO77TPA

65NANO75TPA

55NANO80TPZ

55NANO83TPZ

65NANO83TPZ

65NANO80TPZ

50NANO80TPZ

3. Release History

[03.10.33]

1. Voice recognition service feature will be updated.

2. Software update contains minor bug fix.

[03.11.25]

1. Voice recognition service feature will be updated.

2. Software update contains minor bug fix.

[03.15.26]

The following services will be added to the newly updated version.

1. Game Dashboard is provided for game users through setting button

2. More leagues are available in sports alarm. (Korea/Australia)

3. A button that links to other art app in Art gallery app service.

4. No need to change the input for using Facebook Portal

*The availability of services may vary depending on the region or TV models

[03.15.60]

1. Fixing minor bugs in software

[03.20.10]

1. Music recognition feature improvement.

[03.20.45]

1. Fixing minor bugs in software

[03.20.65]

1. Fixing minor bugs in software

[03.21.00]

1. Fixing minor bugs in software

[03.21.10]

1. Fixing minor bugs in software

[03.21.30]

1. Fixing minor bugs in software

[03.21.40]

1. Fixing minor bugs in software

[03.30.10]

1. The voice recognition performance has been improved.

2. Automatically switches to Game Optimizer mode when playing Dolby Vision games.

3. The usability of the Accessibility menu has been improved to help people with disabilities.

[03.33.11]

1. The home screen layout has changed

[03.33.26]

1. Fixing minor bugs in software

[03.34.55]

1. The voice recognition feature has been improved.(China)

[03.34.70]

1. Fixing minor bugs in software

[03.34.95]

1. Fixing minor bugs in software

[03.36.35]

1. Reducing latency for Amazon Prime Video live streaming.

[03.40.70]

1. Room to Room Share feature is now available for more devices.

2. LG Channels expanded its availability to more countries. (India)

[03.40.80]

1. Fixing minor bugs in software

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LG Support
At LG, we create innovative, stylish, state-of-the-art products and back them up with LG Customer Service and Support designed to make life good. Whether you need owner’s manuals, parts and accessories, or warranty information, you’ll find LG Technical Support and everything else you need in just a few clicks away. If you want to speak with someone, LG NP Support has courteous, respectful and knowledgeable individuals that can assist you with all technical support and service issues.

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