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Service You & Your Homeowner Rely On

We have a dedicated team ready to support builders and dealers with any service assistance or warranty inquiries across the entire country.

Peace of mind with LG

With LG innovations, your clients will have confidence in the purchase of their new appliances.

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ThinQ® ThinQ® Care ThinQ® Up LG Proactive Customer Care Service
ThinQ®

Our open platform partner program offers more options & services for builders, property management & owners, and end users.

  • Control & Convenience: This single app manages & controls all products to track & keep up with appliance maintenance.
  • Save Money, Time, & Energy: This free built-in service saves on energy bills by increasing energy efficiency.
  • Keep Your Appliances Running: Preventative alerts, performance suggestions, and monthly usage reports make sure appliances are up-to-date.
ThinQ® Care

Our range of notifications protect your appliance–and investment.

  • Preventative & Maintenance Alerts: Homeowners can stay one step ahead of potential issues with alerts that find proactive solutions before problems arise.
  • Performance Suggestions: Automatic notifications will inform your homeowners of proper treatment and handling to get the most out of their appliance.
  • Purchase Alerts: Homeowners will keep their appliances fine-tuned with automated notifications to restock on needed equipment.
ThinQ® Up

A new service offering personalized updates that unlock the potential of your client’s appliances.

  • OTA (Over-the-air) Updates: Your homeowners can always update their LG products through the app to improve performance, address their needs, and add new features.
LG Proactive Customer Care Service

Now with first-of-its-kind customer support innovation, LG owners will have access to AI to help them proactively monitor & maintain their LG home appliances.

  • Install Set-Up Quick Check: Diagnostic checks will confirm that an appliance was installed correctly.
  • Preventative Alerts: Notifications help your clients stay ahead of any maintenance issues that may pop up.
  • Monthly Performance & Usage Reports: Your clients will receive a summary of usage, performance, and current status of their appliance.
LG’s services build trust

LG’s services build trust

Along with LG's network of trusted service providers, our vetted independent service provider network allows national coverage with industry leading “one-visit” repairs. This ensures there's always assistance available for your clients.

Contact Us

Industry-leading offerings:

  • 400+ Factory Service Technicians Nationwide

  • Fast, Expedited Service

  • Warehouses with 98% on-time shipment1

  • AM & PM Appointments with ETA Notifications

Warranty information

LG offers a variety of warranties to fit your coverage needs. You can find full product warranty information through the link below.

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3-year extended warranty LG LG STUDIO Signature Kitchen Suite
3-year extended warranty

When homeowners add both laundry & refrigeration to their LG appliance selections pre-close, LG will extend the manufacturer’s limited warranty on all of their LG appliances (labor & internal/functional parts only) to 3 years of coverage.

LG

The standard warranty for LG products is a 1-year period of coverage for labor and parts. For ways to extend your warranty, read about LG’s 3-year extended warranty above.

LG STUDIO

The standard warranty for LG STUDIO products is a 2-year period of coverage for labor and parts. For ways to extend your warranty, read about LG’s 3-year extended warranty above.

Signature Kitchen Suite

The standard warranty for Signature Kitchen Suite products is a 3-year period of coverage for labor and internal/functional parts only.

Product Service Support

For the Product Service Support team, contact lgecares.com/lgbuildersupport or 833-242-2791.

Monday – Friday: 8:00 AM - 6:00 PM CST (Excludes Holidays)

Signature Kitchen Suite Concierge Service

For the Signature Kitchen Suite Concierge Service team, contact concierge@skssupport.com or 855-790-6655.

Monday – Friday: 8:00 AM – 6:00 PM CST
Saturday: 8:00 AM - 5:00 PM CST
Sunday: CLOSED

1Based on ordered parts shipped on time to total orders shipped between Jan. – Oct. 2024 excluding unforeseeable delays outside of supplier control.