Skip to Contents Skip to Accessibility Help
Search
Close
item successfully added toCartitem in cart
Menu
  • LG X CES2025
  • LG Signature Logo
  • LG ThinQ logo
Press Release

[Home Appliances] Press Release

LG KITCHEN APPLIANCES HIGHEST IN CUSTOMER SATISFACTION

8/6/2019

LG KITCHEN APPLIANCES HIGHEST IN CUSTOMER SATISFACTION

FOR IMMEDIATE RELEASE

 
LG IS MOST-AWARDED KITCHEN APPLIANCE BRAND FOR THIRD CONSECUTIVE YEAR, ACCORDING TO J.D. POWER

 

ENGLEWOOD CLIFFS, N.J. July 31, 2019 — LG Electronics USA has received more J.D. Power customer satisfaction awards for kitchen appliances than any other manufacturer three years in a row.

 

In the just-released 2019 J.D. Power rankings, LG ranks highest in customer satisfaction in some of the industry’s most popular categories: dishwashers, French-door refrigerators, side-by-side refrigerators and top-mount freezer, two-door refrigerators. The comprehensive J.D. Power 2019 Kitchen Appliance Satisfaction Study shows that LG refrigerators are number one in reliability, performance, features, styling and warranty.

“As the most-awarded kitchen appliance brand for customer satisfaction in 2019 according to J.D. Power, LG is well-known by American consumers and retailers for reliability and innovation,” said David VanderWaal, senior vice president of marketing, LG Electronics USA. “Our dedication to unique features, performance and product longevity supports LG’s place as one of the most-trusted appliance brands in America.”

VanderWaal said it is particularly noteworthy that over the past three years LG has earned J.D. Power customer satisfaction awards in every major category – from refrigerators and dishwashers to washers and dryers to ranges. In fact, LG leads the industry with 15 cumulative J.D. Power customer satisfaction awards for kitchen and laundry appliances from 2017-19.

LG’s 2019 J.D. Power customer satisfaction awards come on the heels of other accolades. LG home appliances earned the “most reliable” distinction by a leading consumer publication, and LG holds the number one spot in product quality and service quality in the 2018 American Customer Satisfaction Index® (ACSI) rankings.**

LG has earned 31 J.D. Power kitchen and laundry awards since 2006. In addition, the majority of LG home appliances are ENERGY STAR® certified, meaning they deliver energy efficiency without sacrificing performance or style.

To learn more about LG appliances, visit www.lg.com. 

# # #

 

About J.D. Power 

J.D. Power is a global leader in consumer insights, advisory services and data and analytics. These capabilities enable J.D. Power to help its clients drive customer satisfaction, growth and profitability. Established in 1968, J.D. Power has offices serving North America, South America, Asia-Pacific and Europe.

 

About LG Electronics USA

LG Electronics USA Inc., based in Englewood Cliffs, N.J., is the North American subsidiary of LG Electronics Inc., a $54 billion global innovator in technology and manufacturing. In the United States, LG sells a wide range of innovative home appliances, home entertainment products, mobile phones, commercial displays, air conditioning systems, solar energy solutions and vehicle components. The “Life’s Good” marketing theme encompasses how LG is dedicated to people’s happiness by exceeding expectations today and tomorrow. LG is a 2019 ENERGY STAR® Partner of the Year-Sustained Excellence. www.LG.com.

*J.D. Power ranked LG highest in 2019 customer satisfaction for French-door refrigerators two out of three years, side-by-side refrigerators two years in a row, top-mount freezer refrigerators five years in a row, and dishwashers two out of three years. LG received the highest numerical score in the respective segments of the J.D. Power 2019 Appliance Satisfaction Study, based on 10,355 (kitchen) and 4,037 (laundry) total responses, measuring customer opinions about their new appliance purchased in the previous 12 months, surveyed March-April 2019. Your experiences may vary.  Visit jdpower.com. 

**According to the 2018 American Customer Satisfaction Index (ACSI) survey of customers rating their household appliance manufacturers. The American Customer Satisfaction Index (ACSI) is the only national cross-industry measure of customer satisfaction in the United States. Each year, the ACSI uses data from interviews with roughly 250,000 customers as inputs to an econometric model for analyzing customer satisfaction with more than 380 companies in 46 industries and 10 economic sectors. To learn more about the American Customer Satisfaction Index, visit www.theacsi.org

  

Media Contacts:

LG Electronics USA

John I. Taylor

201 816 2166

john.taylor@lge.com

 

Taryn Brucia

201 816 2187

taryn.brucia@lge.com

Back to List
LG SMART, EFFICIENT ROOM AIR CONDITIONERS HELP CON EDISON CUSTOMERS SAVE WITH ENERGY REBATES
LG Licenses Advanced Refrigerator Technologies to GE Appliances

3Purchase an eligible LG Refrigerator and eligible LG Compact Refrigerator in a single transaction on and receive an instant saving at the point of sale for the value of the LG Compact Refrigerator. Discounted amount to equal the amount paid for the eligible LG Compact Refrigerator (before taxes, shipping, or handling). Products must be purchased in the same online order between May 18 – July 12, 2023 on to receive the instant additional savings. Maximum number of products of the same category allowed to qualify for the package discount is one (1). Savings will be reflected in the cart when all offer requirements are met. If any of the qualifying items are removed from the cart or part of the order is cancelled or returned, the promotional savings will be void. Prices and offers are non-redeemable for cash and non-transferable. Availability, prices and terms of offer are subject to change without notice.

Eligible Refrigerator models: LRFGC2706S, LRYKC2606S, LRYXC2606S, LRFXC2606S, LRYKC2606D, LRYXC2606D, LRFXC2606D, LRFOC2606S

Eligible Compact Refrigerator model: LRONC0605V

4Get an instant rebate amount of $250 when you bundle eligible LG Built-In Wall Oven and LG Cooktop appliances in a single purchase between 5/18/2023 and 9/13/2023. This offer is subject to availability. The maximum number of appliances of the same category allowed to qualify for this rebate is one (1). If any of the qualifying items are removed from the cart or part of the order is cancelled or returned, the promotional savings will be void. Prices and offers are non-redeemable for cash, non-transferable and may not be combined with other offers/discounts. Availability, prices and terms of offer are subject to change without notice.

Eligible Wall Oven:
MZBZ1715S, LWC3063BD, LWC3063ST, LWD3063ST, LWD3063BD, LWS3063ST, LWS3063BD, WSEP4723D, WSEP4723F, WDEP9423D, WDEP9423F, WCEP6423D, WCEP6423F, WSEP4727F, WDEP9427F, WCEP6427F

Eligible Cooktop:
LCG3011ST, LCG3011BD, LCG3611ST, LCG3611BD, LCE3010SB, LCE3610SB, CBGJ3023D, CBGJ3023S, CBGJ3623D, CBGJ3623S, CBGJ3027S, CBGJ3627S

5Receive 10% off the pre-tax sales amount and an additional $245 off when you purchase a bundle of four (4) eligible LG Kitchen appliances in a single purchase between May 18 and June 20, 2023. The 10% savings is based on the pre-tax sales amount. This offer is subject to availability. Maximum number of appliances of the same category allowed to qualify for savings is one (1).

Eligible Appliances:

DISHWASHER: LDPS6762D, LDPS6762S, LDFN4542D, LDFN4542S, LDTS5552D, LDTS5552S

OTR: MVEM1825D, MVEM1825F, MVEL2033D, MVEL2033F

RANGE: LREL6323D, LRGL5823D, LREL6323S, LRGL5823S, LREL6325F, LREL6325D, LRGL5825F, LRGL5825D, LSEL6335D, LSEL6335F, LSGL6335D, LSGL6335F

REFRIGERATION: LMXS28626D, LMXS28626S, LRFS28XBD, LRFS28XBS

Images may be simulated and dramatized for illustrative purposes. Actual features, functionality, and other product specifications may differ and are subject to change without notice. Prices, promotions, and availability may vary by model, store, and online. Prices subject to change without notice. Quantities are limited. Check with your local retailers for their final price and availability.