Help Library

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  • Document Contents
    Operation
    What To Do If Screen Is Frozen or Unresponsive
    [https://lg.com/support/]This issue can be attributed to many different factors. Often times a simplereset of your device will clear up issues that are causing your device to freezeor become unresponsive. * Soft Reset * Factory ResetRear Po...
  • Document Contents
    Troubleshooting
    LG Laptop - I can't charge the battery
    [https://lg.com/support/]You can check [Battery life status] in the software provided by your LG laptop.You can check [Battery life status] in the LG Smart Assistant app for laptopsreleased in April 2022 and in the LG Control Center app for...
  • Document Contents
    Troubleshooting
    [LG Laptop Screen] There is no video displayed after connecting the HDMI cable
    I try to connect an external device such as TV or beam projector to the laptop,and there is nothing displayed on the screen after connecting the HDMI cable?A single HDMI cable can transmit both audio and video of laptop to an externaldevice...
  • Document Contents
    Troubleshooting
    [LG PC] I cannot play video from internet
    If you can't play videos on the internet, try resetting the web browser andturning off hardware acceleration.Depending on the web browser environment, you might not be able to play videos.In this case, check if you can play videos in other ...
  • Document Contents
    Troubleshooting
    [LG Laptop Monitor Connection] I want to connect my laptop to a 4K monitor
    For a 4K monitor, you must use a USB-C cable or HDMI/DP cable that supports4K/60Hz in order to express high resolution.The laptop's graphics must be set according to the 4K monitor.If not, the screen might look corrupted.Causes and Symptoms...
  • Document Contents
    Troubleshooting
    [LG Laptop Screen] Laptop screen displays fuzzy fonts and images
    To ensure the clear screen, you must set the optimal resolution of the laptop.If the Windows resolution or zooming ratio is set incorrectly, then it mightdisplay fuzzy images and fonts.If the graphics card driver is not installed on laptop,...
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